Cottonwood Futon Complaint - Stay Away From This Store & And Tell All Your Friends
MADISON, WISCONSIN -- I purchased Convert a Couch sleeping sofa-futon from this store a month ago. We used it as a sleeping sofa for a week and a half, and the mattress caved in. I called the store followed a direction left message once,...twice... five times- no response. I called again and stated that I do not to leave any more messages and would like to talk to a live person, the "lady" on the other end said "no you need to leave a message", when I said that I will have to complain to the BBB she hang up on me!! When I get the e-mail that stated:
You contacted us regarding your order.
We have emailed you several times asking you the nature of your question so that we can put you in touch with the appropriate department. To date we have not received any response.
Cottonwood has a strict no tolerance policy to rude, inappropriate, and threatening behavior. We just contacted you by phone regarding the nature of your question. As shared with you, your problem is handled by a technical support group.
We have forwarded your comments on to them. Normally we would provide you with their contact information but your prior behavior concerns us to the point that we’ve decided to have them contact you. So that you are forewarned, the technical staff has been advised that they are to discontinue the conversation if any conversation occurs outside of your specific problem. Once your problem has been identified and the solution determined, technical support will order the replacement parts needed and have them shipped to you at no cost to you whatsoever.
All future communication will be limited to email. Any inappropriate behavior sent via email will result in emails being blocked resulting in communication limited to U.S. Postal Service.
So, I responded that it is a false accusation and that I still would like to resolve the matter peacefully, but if that does not work I will hire the Attorney. After that I get the following response:
Oh my … we have blocked email as well …
STAY AWAY FROM THIS PEOPLE DO NOT BUY ANYTHING FROM THEM!!!! IT WILL COST YOU MORE!!!!