KK Music Store Complaint - Don't buy musical instrument fro KK Music Store
LA PUENTE, CALIFORNIA -- I purchased a Cecilio CT480 Clarinet from KK Music Store via the (MISTAKE) internet. When the instrument arrived I read the company return policy I thought covered the return of this clarinet. I called the company to check what they meant about return in original condition with in 15 days.
I tried the instrument for sound - every key was out of tune and Could not be tuned. I called for a return number, paid approx $40 to insure and return the item.
It took KK 10 plus days to return (partial) payment - original price minus 20% restocking fee. I called today 10/19/09, to get explanation of this charge. I was told that I had read the wrong return policy - I needed the "Free Shipping" return policy. I had them to wait while I brought up their web site - then I had to have them help me locate this return policy. The wording was very questionable at best concerning the restocking fee.
Needless to say - they had me for over $100 just to look at and try this instrument - NOT BAD WAY TO SELL JUNK!! AT LEAST THEY KNOW THEY WILL GET SOMETHING OUT OF THIS KIND OF BUSINESS!
I told them that I would post this every place I could on the internet so other people like me would not get caught in their trap.
THIS INSTRUMENT WAS JUNK AND THEIR BUSINESS DEALINGS ARE A RIP-OFF OF THE UNKNOWING PUBLIC!!
DON'T BUY THIS INSTRUMENT AND DON'T BUY ANYTHING FROM KK MUSIC. GO TO A LOCAL MUSIC DEALER, YOU WILL GET A BETTER DEAL, MUCH BETTER INSTRUMENT AND NEEDLESS TO SAY, MUCH BETTER CUSTOMER SERVICE AND IF NEEDED, REPAIRS, ADJUSTMENTS, ETC WITH OUT PROBLEMS.