Globaltelink Complaint - Rip Off/Final Disappointment
I am so tired of the services that are suppose to be for the better of inmates and there families when all they do is take Advantage of and disappoint. Global tel link is one of those. I used them for 3 months the first 3 months to stay in touch with my husband and it worked just fine however expensive it was I could communicate. Then he was transferred even further away and I was advised when he was allowed to call it would be thru the same company no problem but the first call that came after months of waiting to here it was declined because they said there was a block on my phone and I needed to set up account with them. Not understanding why after I had account already I investigated and was told by my telephone company that the block was from global tellink and I needed to prepay account for it to be lifted which I promptly did and credited the same account $50.00 As instructed and notified him thru mail that it was done so he could finally call home. Well being correctional facility I figured after 2 months he had just not been allowed to call, but it was not when he called he was told numerous times the phone was still blocked due to account setup. I called to again ask questions and find out why and was told by recording that the balance was now $20.00 Which I can't understand when he has not been able to call once in 6 months
and when I call to ask about the forward to a call back that never calls back. I don't understand why these large companies are allowed to steal from us when we just need to talk to our loved ones .