Hot Movie Sale.com Complaint - Hot Movie Sale Ripoff
I responded to an add on this company's website (hotmoviesale.com) in December 2009 due to their low discount prices. I ordered a DVD because I could not find it anywhere else for the price they were selling. It also included a $5 discount for being a "first-time" customer.
My billing information was submitted and I received a confirmation email stating that my order had been received with the price of the DVD. There was a note on the email stating that the DVD I ordered was out of stock and gave a specific date for shipment. It also contained a statement that my credit card would not be billed until the item was actually shipped.
About a week later I was doing my online banking and discovered that a charge for $9.95 had been deducted from my credit card from this company. I went to the company's website to verify that my DVD had not been shipped. I discovered that the only charge appearing on my page was a $1.00 processing fee and the cost of the DVD--which was not $9.95.
I immediately tried calling Hot Movie Sale at the numbers provided on my confirmation email to get an explanation of the $9.95 charge. I was literally trapped in a voice mail "jail" for 2 days. Each time I would get menu option choices and after making my selection, I would be greeted with loud background music for 10 or 15 minutes. I would call back and choose another option--the same thing. I would call a third time and select the "operator" choice. The message would say that there is a high volume of calls and that I may want to call back or select an option to leave a message. After selecting that option, another recorded message would say that the mailbox is full!
I went back to the website and sent them an email ("support ticket")about the $9.95 charge. After waiting 2 weeks, I finally received their response (generic of course):
1. When I placed my order with them I joined a Best Brand Value Club for $19.95 a month. My first month included a "special promotion" for becoming a new member and that is why it was only $9.95.
2. The terms of my order was clearly stated at the left of the checkout screen informing me that this charge was going to be deducted from my credit card each month for membership.
3. I had 3 days to cancel my membership and, since I did not cancel the membership within that time period, the amount was deducted from my account.
4. I received an email from Best Brand Value welcoming me to their club and providing information on my membership benefits.
Of course, most of the statements in their response were not true. Although there is a statement in very small print that informs customers about the club plan, there is also an option to "skip" that offer and proceed to the checkout. If a customer skips the offer, they are still billed for the club membership.
In the meantime, I received an email every week "reminding" me that my DVD was on back order and that it would be shipped soon. The original shipment date was pushed back 2 weeks by the time I received my 4th reminder email.
I contacted Hot Movie Sale again and told them that I had not agreed to join any club and that the charges to my card were unauthorized. I never received an email from the Best Brand Value and that I had only received a confirmation and emails reminding me of my back ordered DVD. I requested a refund of the $9.95 refund and to cancel everything that I had ever ordered from them because I was not willing to wait any longer. I also told them I would report them to BBB. I received a reply back that they were going to refund my charges but so far I have not received anything.
I have reported this company to the Better Business Bureau and my state's Attorney General's office. This is a scam company and I want to say to everyone to be careful of company's such as this one that offers discount prices for DVDs and other entertainment.
DO NOT BUY ANYTHING FROM HOT MOVIE SALE!