Everest Software Complaint - Everest Software Refuses to Refund Money for Product Not Purchased
AUSTIN, TEXAS -- Everest's Ecommerce system was advertised and sold to us as being out,
available and ready to use shortly after we purchased Everest's software.
Not only was it delayed by many, many months but it was misrepresented as
being customizeable in a way that Everest's salespeople later admitted they
did not realize it was not.
At every step of the way, we have indicated to Everest that we were
interested in the core product and that we knew we would have to heavily
augment the product to make it usable for us.
After Everest was purchased by Versata, Everest's policies constricted such
that a maintenance plan was now required for any type of service. Refusal
to pay the new maintenance plan fees meant that all of our previously
purchased support was void and could not be refunded. Furthermore, the
hosting we had planned to do with Everest had a contract that stated it
included support and now that was rescinded and we were told we would have
to pay the additional maintenance fees in order even to have basic hosting
support (being able to call them when the website was down, etc.). This was
a direct violation of the contract we had and we were not even made aware of
it. Our contract effectively changed with no written notification
We approached Everest for a refund of the unused ECommerce system ($8500)
and the unused and unuseable service/support hours for site implementation
($3840). They said they had a no refund policy. They said that since they
had already received payment in full from the leasing company we were
dealing with the leasing company now and there was nothing they could do for
I won't even get into the fact that it sometimes took their support staff
days to answer questions and they routinely still could not answer our
questions when they did finally get back to us. Our people had to do
everything on their own re: set up and implementation and that was with the
hours we did use from the so-called support contract.
We have been and continue to be willing to pay for the software components
we did purchase and are using and apparently that is not good enough for
Everest which is frustrating, disappointing and unethical. Be very careful
in dealing with this company.