Clearwire.com Complaint - Customer Service is friendly
I signed up for the service in January 2010 because I saw a postcard come in the mail offering a free $50 Amex gift card. To start, I have yet to receive this but then again I'm sure I didn't read something in the fine print that probably says I need to be a customer for 2 years before the release the incentive. But anyways now to the service. While it is really cool to have blazing fast speeds anywhere you want in the city. I have had the device fail to get a signal in the most critical times of need.
1. All of their ads on billboards represent a laptop in a car streaming some online content. Well on multiple occasions I have tried using my laptop while someone else is driving and the device will fail to keep a signal for more than about 2 minutes. So if you are doing a gotomeeting, you'll find yourself constantly being kicked out of meetings due to a lost connection
2. The home modem blows beyond belief. I called about this but they want you to spend hours on the phone will someone reading instructions off the screen when we all know what the end result is. I already know this thing. Since I'm renting the modem I have just placed it on the back porch of my house and ran wires back inside. If the modem gets weathered, clear will either have to keep replacing it or let me out of my contract.
3. The techs are friendly but calling them tech's are an overstatement.