Remit2india Complaint - Remit2india is rude and illogical
I initiated a gift transfer via remit2India. I have used them for 4 years and sans them calling repeatedly cold calling for promotions, they have been OK. I got a call from their compliance team who out of the blue after saying they are R2I compliance in a rude tone ask who my recipient was. I asked them what it was about. After 10 minutes I realized the interrogation I was going thru was for my benefit. This representative was being rude to help me. I tried to explain why they had to let the customer know they were trying to help and clarify if the transaction was legit to start with before rude FBI type interrogation, the agent kept arguing. I had enough and asked for the manager. The agent tried to come back and talk - posing as a manager - when I asked for the manager again, he transfers me to a colleague who answered as the "manager". I thought I had clarified that this gift was indeed initiated by me and I confirmed-verified the recipient who is a friend.
12 days later when my recipient confirms did not receive the gift, I try to login to track the status and lo, my account is now inactivated. I called customer service and they said they cannot do much. All along I was talked to like I was a criminal. I talked tough and threatened to mail people and the agent calls back with a sorry tale of how they contacted my recipient and when they were unhappy with the way she answered they stopped the transaction and inactivated my account and the best of all, waited for me to find out and call them ; by the way their telephone was not working.
The agent calls again, talks for 45 minutes and some of his questions are :
1. You work for XYZ Bank why are you transferring money via us ?
2. Some details you gave did not match what recipient said so are you lying ?
3. He admitted he lied to me about a manager and transferred me to his colleague as that's common.
4. He dared me to see what I could do in terms of escalation.
So here it is, I will move my business to someone else ; If Remit2India values me as a customer, you know my id, respond to me..