Consumers Energy Complaint - Dealing with incompetents and crooks
ROYAL OAK, MI 48073-1642, MICHIGAN -- Consumer Energy
I called to connect the service a house I bought. Instead of notifying me to meet them at the property as agreed on, they left a note “MISSED YOU“. After a new arraignment, a person with no plumbing experience, called me from the location, saying there’s nobody home. I arrived within ten minutes, and was told that the threads on the pipe going out of the house, is stripped. As I came closer, I see the consumer energy person trying to connect to the pipe by turning it counter clockwise. I told her to try turning clockwise, and a miracle happened. The meter was installed on an angle, and after several attempts, consumer energy truck park in front of the house for at least 30 minutes, and drove away. The second, looked at the meter, and promised to be on the next day with the proper tools. It was mid June 2009, and after too much frustration with Consumer Energy, I decided to forget it for the time being.
March 2010, I received a heating credit check from Michigan Treasury, with instruction that it could deposited “only” with the heating company. I took it to Consumer Energy’s office, to verify how would I get my the balance after paying what is due. I was told that within one week, I’ll be receiving a check. When I didn’t receive two weeks later, I contacted consumer energy, and on the third call (after being disconnected or put on hold forever), I was transferred to the department in charge of passing my concern to the department in charge to send refunds. I was told within five days, I’ll be getting a check. Again two weeks later, I phoned consumer energy, and after several transfer and dial again, I was informed that a request was made, and that the c company will either accept or reject my demand to be refunded with the sum that consumer energy owes me. The Michigan Public Commission, refuse to be involved, and the Michigan Treasury, who at fault (for allowing such corruption or misleading conduct), claimed it’s out of hands, and to take it with the company, because I can only complain to them.
When you are late 2-3 days with your payment of a small amount, consumer energy rush to steal a few dollars from you, but when they owe you several hundreds, they hold it as long as possible to collect interest. If they hold refunds due to only one million customers multiply by $500, it’s $500,000000 held by consumer energy. Find out how much interest for $500 million, and you’ll know how much consumer energy are gaining every year from this undeclared profit.
save us from liars