Envy Skin Clinic Complaint - Consumer Beware - laser hair removal
EDEN PRAIRIE, MINNESOTA -- Consumer Beware…Envy Skin Clinic
Be aware of Envy Skin Clinic's sales practices, don't sign anything or better yet...stay away. Envy Skin Clinic markets their business at Bridal shows, Home, Boat, and other Trade shows and reels people in by having you sign-up for a drawing. They seduced me to come in for a free consultation by offering a $400 gift certificate if I met with them within the week.
Here's my experience: At the consultation, they provided a run-down of their services and presented an $8,000 cost minus the $400-600 in discounts for services. They then asked me when I wanted my first appointment. When I told them it is was too much money, that I was going to shop around and I was just on a fact finding mission to get information, and think about which services I really wanted as I had no intention of purchasing the complete package, they presented a financial financing option (with Chase Health Advance whom they partner). They told me the interest rate was 0%. However, I learned later, it's really 13.99%.
Upon telling them that I was leaving without purchasing, they give it one last effort. They presented me with a 'form' that showed their complete package of services and told me that to ensure the discounts, I would need to sign the 'form' that evening to hold the discounts while I made my decision. Unfortunately, I signed the form. Upon a follow-up call the next day to decline the free gift certificate from the drawing, I was told that 'form' was actually a $7000 contract with a 15% non-refundable penalty! Never was I advised the 'form' was a contract nor that the 'form' came with terms - a 15% non-refundable penalty. There was no transparency or honesty in representation of the contract or its terms.
I received no satisfaction working with the Manager. I was given an option to take less services, but there would not be a full refund in any circumstance. With broken trust, there was NO WAY I would go forward with any services from this outfit. Upon repeated inquiries, there has been no satisfaction for a full refund.
My advice from my personal experience - STAY AWAY FROM ENVY SKIN CLINIC. I FOUND THEIR SALES TACTICS SHADY AND DECEPTIVE.