Envy Skin Clinic Complaint - Consumer Beware
EDEN PRAIRIE, MINNESOTA -- Consumer Beware…Envy Skin Clinic
Be aware of Envy Skin Clinic's sales practices, don't sign anything or better yet...stay away. Envy Skin Clinic markets their business at Bridal shows, Home, Boat, and other Trade shows and reels people in by having you sign-up for a drawing. They seduced me to come in for a free consultation by offering a $400 gift certificate if I met with them within the week.
Here's my experience: At the consultation, they provided a run-down of their services and presented an $8,000 cost minus the $400-600 in discounts for services. They then asked me when I wanted my first appointment. When I told them it is was too much money, that I was going to shop around and I was just on a fact finding mission to get information, and think about which services I really wanted as I had no intention of purchasing the complete package, they presented a financial financing option (with Chase Health Advance whom they partner). They told me the interest rate was 0%. However, I learned later, it's really 13.99%.
Upon telling them that I was leaving without purchasing, they give it one last effort. They presented me with a 'form' that showed their complete package of services and told me that to ensure the discounts, I would need to sign the 'form' that evening to hold the discounts while I made my decision. Unfortunately, I signed the form. Upon a follow-up call the next day to decline the free gift certificate from the drawing, I was told that 'form' was actually a $7000 contract with a 15% non-refundable penalty! Never was I advised the 'form' was a contract nor that the 'form' came with terms - a 15% non-refundable penalty. There was no transparency or honesty in representation of the contract or its terms.
I received no satisfaction working with the Manager. I was given an option to take less services, but there would not be a full refund in any circumstance. With broken trust, there was NO WAY I would go forward with any services from this outfit. Upon repeated inquiries, there has been no satisfaction for a full refund.
My advice from my personal experience - STAY AWAY FROM ENVY SKIN CLINIC. I FOUND THEIR SALES TACTICS SHADY AND DECEPTIVE.
Company Response on 08/25/2010:
I am one of the managers at Envy. I know exactly who this is and you know as well as I do what really happened....You had won a gift certificate and came in for your consult. At that time you said you wanted to do the laser hair removal on almost your whole body. You are the one that chose that package...there are plenty of other options. Maybe you could have just used the gift certificate for your upper lip and not spent thousands. Yes, a full body package with our guarantee is around $8,000.00 and that is what you wanted. We do offer no interest financing for up to 18 months. You chose to have lower payments over a longer period of time and that does have interest, something we made very clear. We always give both options. You signed up for Chase and signed the receipt AND the contract that clearly states that we have a cancellation fee (very commen in the indusrty) right next to where you signed. There is no way you were "tricked" A receipt is a receipt. It is VERY clear. When you called to cancel I told you you could still get something done for the fee and you chose not to. That is your prerogative. I didn't think it was smart but thats the decision you made.
Had you ever been one of our clients and received the services you had asked for, you would be thrilled with the results. We provide top of the line services with the most sophisticated equiptment in the industry. I feel I tried very hard to work with you and you refused.
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