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Alltel Complaint - Being Charged for services not rendered. - Alltel phone
Alltel phone - Complaint
404 BROCK DRIVE, P.O. BOX 3427, ILLINOIS -- About 2 1/2 years ago I went online to look for a wireless phone, many different brands popped up, I looked at quite a few. One was Alltel.
I looked at the Alltel website, and filled out their request for information section. I don, t recall but only a couple of E-mails from the company, but about 10 days later, I received a phone in the mail?. The paper work inside said to activate this phone go online, or call this number. Or, if you do not want this phone, please repackage the phone and send it to such & such address. Scince I had purchased another phone from a different company just a fews days prior, I repacked the phone, filled out the no thank you card inside the box, and fastened it the outside of the box as instructed, and sent it back to the company. Sounds great aay!!
Well, about a year ago, I have started receiving these OUTRAGEOUS bill requests from Alltel?? They want a total of $327.27 for the phone and service that I supposedly used???. Where do these companies come off destroying peoples credit???, to no avail, I contacted the company several times, and they say, they never received the phone, and I defaulted on some calling plan that they put into place???.
Needless to say, I have heard many, many similar account's from family and friends about this company. To this day, all I can do is just suck it up, and suffer with this Bohemuth Bill on my back, and Bad Credit!!.
Life is so fair. What's even worse is these collection companies they send this false information to, have not a clue.
I looked at the Alltel website, and filled out their request for information section. I don, t recall but only a couple of E-mails from the company, but about 10 days later, I received a phone in the mail?. The paper work inside said to activate this phone go online, or call this number. Or, if you do not want this phone, please repackage the phone and send it to such & such address. Scince I had purchased another phone from a different company just a fews days prior, I repacked the phone, filled out the no thank you card inside the box, and fastened it the outside of the box as instructed, and sent it back to the company. Sounds great aay!!
Well, about a year ago, I have started receiving these OUTRAGEOUS bill requests from Alltel?? They want a total of $327.27 for the phone and service that I supposedly used???. Where do these companies come off destroying peoples credit???, to no avail, I contacted the company several times, and they say, they never received the phone, and I defaulted on some calling plan that they put into place???.
Needless to say, I have heard many, many similar account's from family and friends about this company. To this day, all I can do is just suck it up, and suffer with this Bohemuth Bill on my back, and Bad Credit!!.
Life is so fair. What's even worse is these collection companies they send this false information to, have not a clue.
Comments:
Posted by goduke on 2010-05-06:
If you did not order the phone (which is how I'm reading this), then you have absolutely no obligation to pay for or return the phone which was sent to you. You might want to dispute the information with each of the credit agencies, and make Alltel produce proof that you actually ordered the service (not that they sent it, but that you did, in fact, request that they send it). Best of luck!
Posted by TonyR on 2010-05-07:
Yes, Exactly. I know they don,t have a leg to stand on, but the operator I talked with was quite rude about the whole deal, they wanted me to provide proof. Sounds to me like they have a lot of experience doing this to many other people.
Posted by goduke on 2010-05-07:
Don't back down to them. Go to the credit agencies and dispute the report indicating that you never ordered the item. You may also want to contact the Illinois Attorney General's office with a consumer complaint. That will put the monkey on their back to provide proof that you actually ordered the phone and service.
Posted by peanutgallery on 2012-08-29:
If you didn't sign or if they don't have a recording of you agreeing to the terms and conditions you are NOT liable and can sue them technically .... Just food for thought.
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