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Petsmart Complaint - Bad credit card return policy
Complaint
JENSEN BEACH, FL -- I purchased several items from Petsmart, including a (approx) $40.00 dog cage. I paid with a Visa debit card. When I got to the parking lot and checked my receipt I found that they had charged twice for the $40.00 cage. I went back to the store immediately and pointed out the error to the cashier. She said that she made a mistake and called the manager to make the correction. They put thru a credit, but I felt that they should certainly not charge my card the full amount. I was assured that they would not. Three days later, the full amount (including the$40.00 overcharge) was debited from my account. When I went back for an explanation, the manager said the funds should come back soon. REDICULOUS!!! How do you double charge someone, take the incorrect amount anyway, and tell the buyer "You'll get the refund at some point ???? The manager said "We all make mistakes" . My response was "You made the mistake worse by keeping the extra $40.00 of my money anyway! I own a business and take credit cards. The next time I am short of cash, I'll just run someone's card for $500.00 instead of $200.00, use their money to pay my bills, and return the mistake when I feel like it! Nice game PETSMART!
Comments:
Posted by Ytropious on 2010-06-03:
I don't think you understand at all. Mistakes happen in retail and things get scanned twice. When that happens a return happens (like any other type of return) and then once the store makes the return, it's out of their hands. You WILL get the 40 dollar credit to your account. When I returned something to Lowes on my credit card it took several days for the credit to show up. Just be patient, you act like they are keeping the money to scam you. They aren't keeping it, you're getting it back!
Posted by Fufu487 on 2010-06-03:
As said, returns can take awhile to show on your account. It's normal, be patient.
Posted by goduke on 2010-06-04:
You might wish to contact your own bank and see if they can expedite the posting of the returned amount to your account.
Posted by JINTS22 on 2010-06-04:
YTROPIOUS: You are dead wrong! I own two retail store that take in hundreds of thousands of dollars in credit cards. If one of my employees makes a mistake and overcharges a client, the charge is IMMEDIATELY CANCELLED and a new (correct) charge is run through. My clients (debit) credit card will only be charged the CORRECT amount. This is not about the $40.00.... It's about credit card companies using millions of dollars(collectively) to hold funds for several days and make plenty of interest on it. Ytrpoius and FuFu487... THIS WAS NOT A RETURN!!! I understand that a return can take days.
Posted by MRM on 2010-06-04:
You heard it straight from the horses mouth!
Posted by bcd on 2010-06-04:
The charge and the credit should have posted on the same day because they were in the same daily batch at the end of the merchant’s business day. The merchant clearly did not process the credit when they should have.
Posted by PepperElf on 2010-06-04:
have you received the 40 back yet?
though i also know sometimes it doesn't matter what the store does - the credit card company has to work with them as well
i had that happen with my bank actually. the charge was pending but the transaction had already been canceled. Even after having the company fax the information to the bank stating that the transaction had been canceled and to put the funds back into the account... the bank still dawdled.
as for return / not -a-return, it sounds like maybe they processed it as a return (even though it wasn't), but i could be wrong
though i also know sometimes it doesn't matter what the store does - the credit card company has to work with them as well
i had that happen with my bank actually. the charge was pending but the transaction had already been canceled. Even after having the company fax the information to the bank stating that the transaction had been canceled and to put the funds back into the account... the bank still dawdled.
as for return / not -a-return, it sounds like maybe they processed it as a return (even though it wasn't), but i could be wrong
Posted by Fufu487 on 2010-06-04:
Jints: I think it's obvious the retailer did the item as a return, instead of doing an immediate transaction cancel. Otherwise, we wouldn't be discussing this, would we?
Posted by GlitteringFirefly on 2010-06-04:
Not all cashiers/managers of retail stores have the ability to cancel a transaction.
Posted by Ytropious on 2010-06-05:
Exactly. Where I work if someone double charges an item on accident and it isn't caught until after the fact, it's way easier to just "return" the second item then it is to void and re ring a transaction. I don't know, but does it even matter? Either way doesn't it take time for the correction to happen?
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