NTB Complaint - Brake service failed inspection, Inferior parts
NEWINGTON, NEW HAMPSHIRE -- Brought my car to NTB in Portsmouth/Newington NH for new front brakes and State inspection. Even though they advertised they do the State inspection, they don't. They advised me they would do the brakes, rotors and inspect the car as if they could issue a sticker. After paying an arm and a leg for the brakes, I went to an other garage for the sticker. The other garage informed me that they needed to fail the car due to the front brakes incorrectly installed. The calipers were placed upside down causing the the brake lines to kink and leak fluid. 4 months later my car is shuttering every time I brake. I brought my car back to NTB to find the the rotors have warped? I drive all highway, very little braking, how could they warped in 4months? The tech told me they would resurface the rotors and it will be good. 2 weeks after that, the shuttering and clanging made it impossible to drive my car. I brought my car to an independent repair shop for an evaluation. The Mech there called me into the shop to show me the issue. The calipers were installed with the wrong hardware, incorrect bolts were used to hold the hubs on, and the rotor itself was warped all the way thru. They advised me that there was no way any kind of driving would cause the rotor to be in such bad shape. NTB has not responded to any complaints I have filed.