ADT Complaint - ADT telling lies to customer
We moved our apartment and before shifting we checked with ADT and they told us you move to your new apartment we will put the ADT apparatus free of charge in new apartment (we specifically checked are we starting ...a new agreement they said no --we confirmed it twice) and then a guy came to our new apartment and made sign a new agreement and told it is only for one more remaining year we happily signed the agreement then the game happened over and now they say that we have started a new agreement so we have to pay for another 3 years. Now they have charged for both the old and new apartment (one disconnected ADT service in old apartment and for new service in new apartment) and we have contacted them for 3 months till now they have not refunded us the money. They tell it takes a month to refund the money. Why it takes 1 month to refund the money if so we have contacted them many times till now we have not received the money back and now they say we have two agreements. How that is a customer is having two agreements. We were loyal customers thinking that we would like to continue this service for another year even after moving to new apartment now we are wrong and we feel really frustrated with this company the ADT.