Forest River Complaint - 2010 Palomino Sabre 31' fifth wheel RV falling apart, Mfg does not care
ELKHART, INDIANA -- I took delivery of a Palamino Sabre made by Forest River in May 2010. At delivery I identified several issues and made arrangements to return it to the dealer for repair;
Linoleum torn and lifted at corner of heat duct in kitchen.
Two or three cabinets had nails that missed the shelves and left pieces of the shelf missing.
Door side security light does not work.
No caulk around the shower faucet assembly.
Several areas around the shower enclosure that are not caulked.
Several windows did not shut tightly.
Screen door does not shut properly binding hinge.
Carpet in the bedroom is matted down and even after cleaning looks 10 years old
The skirt over the tires in the front main slide sticks out and looks awkward....out of alignment
Ladder hinge broken, ladder hangs funny
There is rust on the rear rack
The center channel speaker is loud static all time
the vent hood in the bathroom has to be excessively tightened to close.
The front supports are already rusty.
Chip in cabinet door after linoleum replaced
Gouge in entertainment door
Bath door does not shut properly....hinge binding
Slide seals still loose, Staples not holding secure. missing adhesive tape
Electrical for furnace needs to be relocated (caused a dead short, connector now under bank of drawers)
Annie Rae cut the power wire at the AC to isolate intermittent short. Is this wiring secure in the AC?
Still smell propane near front and side compartments
Shades keep falling down.....loose?
Floor is cupped between refrigerator and stove....floor dips down
Stairs into bed/bath area loose and not installed properly.
Trim at bottom left side of main slide pulling off
Most of these items were to be repaired at the end of camping season 2010. The first camping trip after buying the coach I could not get the rear stabilizers to go down. They were jammed up, I had to pry down on them while someone held the button.
The second trip, I went to turn on the refrigerator the day before and it wouldn't turn on. The dealer tried to fix it the next morning and found the general location and told me it was a dead short. It was currently working and they couldn't find the problem. We picked up the coach, went to the campground when I extended the main slide the slide seal ripped right off the wall and was hanging outside of the coach. The slide also jammed halfway out. I had to push the slide while someone pressed the button. Then I tried to turn on the refrigerator and it would not work along with the air conditioner and the furnace. I had to remove the furnace grate under the stove and found the power wire for the heater was laying against the sheet metal of the furnace shorting out. I had to repair the furnace wiring myself.
The dealer took my camper to the Forest River plant in Indiana. They had it for a week and they only fixed the slide seal and the ripped linoleum. They replaced the linoleum and gave me an upgrade to an optional linoleum pattern for free. I had asked how much it would cost for the upgrade prior to work being done, nobody called me and they just did the upgrade.
The third trip out, I set the camper up, leveled it, and deployed the main slide and it was jammed. Had to push on the slide while someone activated the button. Then I cut my toe on a staple where the carpet transitions to linoleum. They left the old Staples loose in the carpet where they lifted the carpet to lay new linoleum. We found over two dozen Staples. Then I went outside finished setting up, turned on the water. A few minutes later I heard water running. I raced into the camper thinking the kitchen sink was running all over the sink cover....nope, went to bathroom and it was flooding. Forest River removed the toilet to replace the linoleum and cross threaded the water line on the toilet. The water was leaking like an open garden hose. They obviously did not pressure test the system after they were done.
Three trips two major failures, one minor but frustrating problem. I was not angry, I was very patient the dealer praised me for being so nice about the issues. But, when I just got the camper back from Forest River and I cut my foot because they left the old Staples, and my toilet flooded the bathroom to the point water was running out of the bottom of the coach, I had had enough. The dealer told me to call Forest River Service manager and gave me the number. I told him I needed someone to come out to the campground to fix the leaking toilet that night, it was 4:00 P.M. at the time of the call. instead of saying let me see what I can do, he said I don't think that will happen. Then I said if it isn't taken care of he needs to send someone out to pick up the camper and refund my money. He then said, that definitely isn't going to happen. I then called him an a-hole and hung up. I wasn't calling because something broke, I was calling because they fixed one item and sent it back to me in worse condition than when I sent it to them.
Going back and forth with Sam ******** he made it seem like he was going to repair my coach and then when I added to the list he got cocky and told me the only reason they replaced the linoleum was as a favor to me to throw me an olive branch for my troubles. They changed the linoleum because it was ripped at the heat vent. I asked for a price to upgrade the linoleum since they had to change it anyway. I never asked for anything free, I was prepared to pay for. I didn't ask for anything free then or now.
I just want a competent person from Forest River to either fix my coach or refund my money. After several emails back and forth the dealer I bought it from and I believe he never intended to fix the coach. Therefore at this point I want a full refund, this coach is a lemon. This is the worst quality I have ever seen in a new product and the customer service is the worst I have ever encountered. No one should ever buy a Forest River Product after this experience.