Kemwel Complaint - Took extra £500 from our account through sneaky small print
I used Kemwel this summer and have had a horrible experience. We booked with them because they seemed to offer a good one-way service. We filled everything out online on their request form stating that we wanted to travel only one way, and the different airports that we would pick up and depart from (one in North Spain, the other in South France) the quote came back at a reasonable price and so we booked. On arrival to pick up our car we were stung with an additional £45 for picking it up at an airport. Then on returning to the UK 10 days later a further £590 was taken from our account without any notification. Apparently this was due to a 500 euro plus vat charge for the fact that they have to drive it back across the border. On studying the receipts we have found that it says this in the small print but was never included in the large 'Final payment due' details. How can 500 euros plus vat be just in the small print, when the final price quote has all the information about us doing that included but then does not add it to the price. It seems to me that they make you sign for the obvious amount and then just remove the rest hoping that you won't notice and then are cleared because it says it in the small print. Very, very bad customer policy. I write this here in the hope that no one else has to be ripped off like we were. We would never have taken the offer if we had known the real price as it was only a 4 hour drive!