Kitchenaid/Whirlpool Complaint - Frustration and Anger
2000 NORTH M-63, MICHIGAN -- We remodeled our home which was completed in Jan 2008. We purchased a front loading Whirlpool washer and dryer a month or so before moving into the remodeled house. Just after the one year anniversary of purchase arrived, (we probably had used the washer for eleven or twelve months), the washer's computer stopped working. After several calls to Whirlpool (no help whatsoever), finally a service company decided that nothing could be done with the computer and it had to be replaced. One had to be ordered and eventually it came and we had a bill of over $300.00. The attitude was "oh well!"
Recently, our daughter remodeled her kitchen. She purchased a Kitchenaid stove and microwave and a warranty, thank goodness. In the first year of use, she used the self-cleaning feature of the oven. It rendered the oven inoperable after that because of the intense heat the self cleaner uses. The technician fixed the oven advised that she NEVER use the self-cleaning process again. He had seen this problem over and over again. What does that say for the workmanship of this Kitchenaid product! More recently her Kitchenaid microwave stopped working. After much hassling with voicemail and 3-4 hour service windows, a technician arrived to "fix" her microwave. The very next day it stopped working. Again, voice mail, service windows of time, a technician comes out and says nothing can be done for the beautiful Kitchenaid microwave which her cabinets were built around during the remodel. Mind you this process has been going on for more than two months with no usable microwave in the house. She was now told that the warranty company (after getting an approval from somewhere) would send her a check for the price she paid for the microwave. The microwave has gone up in price since her purchase. There is no compensation for installation of the new microwave and there is no replacement value.
Consequently, we would like to warn any potential buyers of both Whirlpool and Kitchenaid products....BEWARE AND DON'T BUY. Buy some other product but do research first!