COLORADO SPRINGS, COLORADO -- I went to SCS Nissan looking to trade in my vehicle. I was assured that they could help me, and the sales staff were very friendly and helpful.
I then decided on the vehicle I wished to purchase, and after running my information through their lender (Nissan Financial), I was told that I was approved for a loan, given the payments, and the amount that I would have to put down. This was in accordance to every other vehicle I have ever purchase (Having previously owned 30 vehicles, I have done this a few times).
After being rushed through finance, I was assured that everything was good to go, and that the dealership would fed-ex the paperwork to my co-signer for signatures and the deal was done. I then left with the car, at that time a happy customer.
Two weeks went by and my co-signer hadn't received the paperwork to sign, and after several days of trying to get a response from the finance department as to where the paperwork was, we were informed that despite the assurances I received, the loan had never been approved at the terms I was given, and that if we wanted to keep the car, we would need to pay an additional $3000 down and pay an extra $60 per month.
After speaking with representatives from both banks and other dealerships, all were astonished that we would be so blatantly lied to, and most were absolutely amazed that a dealership would not only lie about a loan approval, but allow a customer to leave with a car they didn't have a loan on.
I called and spoke with the general manager, who was very rude and confrontational, and the only useful statement he made was that this is their "standard business practice."
Needless to say, I revoked all of my recommendations for business to this dealership, and anyone considering this dealership should heed the advice of their own general manager, their standard business practice is to lie and mislead customers to make a sale.