Kraftmaid Complaint - Kraftmaid Cabinets falling off wall
MIDDLEFIELD, OHIO -- I purchased Kraftmaid kitchen cabinets from Home Depot in Dec 2006. We installed ourselves. Only one was damaged on receipt and the door was replaced immediatley. Other than than some rough door jams, everything else looked fine. On 9/8/10 I came home to find that 2 of the cabinets backing had pulled loose from the boards which you nail through and were tilting forward. I called the service number and was told that the there was not a local representative in my area (northern KY) but they would email the one covering our area John Northstrom and he would call me. They also told me it may be a few days since he was out of the area. On 9/15/10 I still had not heard from the representative I called customer service again. They apologized and told me thay would look up the first email and follow up as to why he had not contacted me. I had expected at least a call acknowledging the issue from the representative and to let me know when he would be in the area. I had heard nothing from him. On 9/16/10 I went to Home Depot. Jim in the cabinet dept said we needed to contact John Nordstrom. I explained the previous calls to customer service. He sent yet another email to the representative with a lengthly explanation. As of 9/20/10 we have still not heard from anyone at Kraftmaid. We have boards supporting the cabinets so they do not fall down and the contents all over the kitchen. Although everyone I have spoken with is nice and apologetic, nothing is really getting done to solve my issue. We are about to remove the cabinets and fix ourseleve in order to get my kitchen back in working order. I have read a lot of reviews of Kraftmaid recently and do not the the serious problems most had with shoddy production and honestly if I had read them in 2006 I probably would not have purchased Kraftmaid cabinets. However, I am seeing the issues with problem resolution. I have also been unable to find any numbers to call other that customer or warranty service.