Gap Complaint - Return policy
SAN FRANCISCO, CALIFORNIA -- I purchased 2 cotton t-shirts 1 1/2 months ago for my niece's birthday gift. I gave them to her last week and they didn't fit. I went to my local Gap store to return/exchange them. I was told it was passed 30 days and I could not return them-not even for a store credit or exchange. When the 'manager' decided he would let me exchange them, he was going to give me $5 less per shirt (the amount they are priced at NOW) even though I presented him with my receipt showing that I had paid full price and not used any discounts, etc. This is unfair and unreasonable. The policy to not give even a store credit when the merchandise has tags and is unworn is wrong!
I used to shop at Gap frequently, however, I will not shop here any longer (or at Banana Republic, Old Navy, Piper Lime, Athleta). I am curious if The Gap employees are still handing cash over to the thieves that I have seen steal an entire table of merchandise and then have their friend walk back into the store to return the items. I have seen this happen many times, especially in the Stonestown (San Francisco) store.
The receipt says (in very fine print) the exchange policy is 30 days for Gap and 60 days for Baby Gap. What is the difference, really??? If you work hard for your money you may not want to be stuck with merchandise that you don't want. SHOP at stores with customer friendly return policies (Nordstrom). Ask before you purchase items!!
I hope The Gap sees a further drop in sales because of their lack of customer service.