Gap Complaint - Return policy - The Gap 'RETURN' POLICY-Beware....

Posted by FlShopper on 2010-09-23:

I can understand your not liking their return policy, but I don't see where you got bad customer service. They were going to make an exception to their own policy for you; and adjusting for a sale price for something that's past the date of return is pretty standard.

Posted by shootingstar1284 on 2010-09-23:

Unfortunately, a lot of stores have a 30 day return policy. Once it's past the 30 days, you can get store credit for the current price. I believe it is in the fine print. My Old Navy receipts say pretty much the same thing. Baby Gap may give you a longer return period because a lot of their clothing is going to a newborn, so they may allow for the fact that the baby may not be born yet. Just a thought.

You're absolutely correct though, since your money is hard earned, shop at the stores that you feel provide better customer service.

Posted by Ben There on 2010-09-23:

The chances of GAP being able to re-sell something from the Summer season at full price at this point is very slim. Fall colors and products are out.

Posted by raven2010 on 2010-09-23:

You were offered an exception and I think that's great.

If you have a Kohls in your area, try shopping there. Their return policy will allow you to take it back ALWAYS.
http://www.kohlscorporation.com/customer_service/ReturnsExchange/ReturnsExchanges.html#Department

Posted by Skye on 2010-09-23:

30 days is 30 days, but the manager was going to offer you a refund, minus the five dollars per shirt, due to what the pricing is now. Seems like the manager was making an exception to the policy just for you. Sounds like good customer service to me. He/she also could of just said no, absolutely not. The manager does not make the rules, corporate office does. It's always good to know return policies wherever you shop, especially when it's for a gift, and you won't be giving the gift right away.

Good infora

Posted by Skye on 2010-09-23:

Great information Raven. I love Kohls, and not just because they have such a great return policy.

Posted by clutzycook on 2010-09-23:

I wonder if had you gotten a gift receipt and used that if the 30 days would have stood. The only reason I ask is because my daughter got a dress for her birthday last month that wasn't right for the season and would be too small before the right season came around. It came with a gift receipt (from Von Maur) that didn't outline their return policy (other than to say that you needed a receipt to return). I ended up returning it a little more than 30 days after it was purchased and I had no trouble doing so.

Posted by SteveWiginowski on 2010-09-23:

What the manager did was very reasonable, I think. You say that you went to return/exchange it. The manager giving you your money back, less 5 dollars (which is the new price of the t-shirts) is essentially an exchange, which you wanted in the first place.

Posted by Ytropious on 2010-09-23:

30 days is 30 days is 30 days. At least he was willing to work with you on it, not a lot of places will. I don't see how saying no to you or working with you on it was rude. Not getting your way doesn't mean he was rude to you. I had a customer recently ring up a few items with me, then confirmed that that return policy was 90 days. I told her yes, but the items she was buying were only 45 days. She seemed confused and thought we changed the policy but I told her nope, electronics and DVDs are always 45. She decided to cancel the transaction and buy the items at a later date because she was giving them as a gift in November, and 45 days would not be enough. In short, confirm the return policy FIRST, then choose when to buy the items. Don't buy too far ahead.