Fox Rental Car Complaint - Never again
What a nightmare this place was to deal with. Where to begin? First -- they cancelled my reservation via an email that arrived saying that I hadn't showed up to pick up the car on the morning of my evening flight to San Francisco, where my car was reserved for 11:30 pm. After arguing with them for quite some time and through to a supervisor that it was a complete error on their part and I had never cancelled my reservation (I only learned later the thing was for a reservation in Texas), I finally had my rented minivan ready for pick-up that night as planned. But my plane was delayed after we arrived at the departure terminal, so I called Fox to ask if I could pick up the minivan in the morning b/c my plane was due to arrive at 1:30 am and they closed at 1:00 am! No -- absolutely not they said. My reservation would cancel out and there were no minivans available for that next day at all. No amount of pleading and arguing would work. Finally a supervisor said if we came at 4 am the next morning, we could have the minivan. Later another supervisor said we could come at 5 am. That was our plan, but when my plane actually arrived at 12:45 and I headed to the car rental building on the airport tram, I called Fox's counter to say please don't close and I'm on the way. They said they would not wait if I didn't make it by 1 am. As it turned out, I made it there just a few minutes before 1 am. I was still on my cell phone with the guy at the counter as I walked past the vacuum cleaning crew. However, I was now informed that my reservation for three weeks was now a reservation for two weeks and six days and had just gone up over $200. Mind you - it was a $2200 reservation that was now over $2400. So even though I had picked it up within their "three hour window" I was now being charged because of the 1 hour difference from one day to the next. Great business strategy. Really creating customer satisfaction there. But we took our minivan and figured we would deal with it later. We only drove the car a short distance to an airport hotel that night. But as we headed out of town the next day and hit our first highway hill, the minivan that we had fought so hard to keep began shimmying and shuddering horribly. The steering wheel shook every hill we went down, and I worried that the wheels were about to fly off on every descent. But knowing that there were no other minivans and being on a tight timeframe for our next destination, we kept the van thinking we would return it in a week when we returned to San Francisco. By then we figured the wheels weren't coming off and we were not really using it much except for short distances -- it seemed like too much hassle to have to deal with those people again. So we simply vowed never to rent from them again. No savings is worth being treated like crap by a company. Save the aggravation and possibly more -- don't rent from these people.