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Hotmoviesale.com Complaint - Hotmoviesale.com Unauthorized Charges - DVD
DVD - Complaint
BOCA RATON, FLORIDA -- Bought a DVD for $3.48 (includes the $5 discount) on April 2009. Unknowingly, I was signed up for their SMART SAVINGS CENTER membership and charged $12 per month until I noticed the charges on Sep 2010. Since I was not the primary person responsible for this account, I did not noticed it before. Called immediately and was offered a 2 month refund, and after continuing to request a full refund, they offered to send my case to their refund department, who issued me an additional month of refund a week later, but said I did not "qualify" for more. Even after membership cancellation, they continue to charge my account. They are total scammers!
What to do if you are scammed?
Step 1 - Call immediatelly and request the maximum refund (90 days)
Step 2 - Call your credit card company and request a stop of any charges coming from these scammers. These are considered disputes and will automatically be chargebacks to the Company, which cost them $$$
Step 3 - File complaints to BBB in FL, FTC Consumer Protection, Attorney General Office in FL (look for the open case)
Step 4 - Lesson learned - buy from reputable merchants
What to do if you are scammed?
Step 1 - Call immediatelly and request the maximum refund (90 days)
Step 2 - Call your credit card company and request a stop of any charges coming from these scammers. These are considered disputes and will automatically be chargebacks to the Company, which cost them $$$
Step 3 - File complaints to BBB in FL, FTC Consumer Protection, Attorney General Office in FL (look for the open case)
Step 4 - Lesson learned - buy from reputable merchants
Comments:
Posted by justcuz on 2010-10-12:
Since this happened to you in April 2009, it's hard to say what disclaimer they had on their website, but I see now it says the following on their homepage:
Offer Details
By placing your order today you will begin a 7-day trial of BestBrandValues for only $1, providing access to big discounts and savings on top brand products. After the trial, the membership fee of $19.95 per month will be charged or debited by BestBrandValues to the credit or debit card you provide today and then be automatically charged or debited at the then-current monthly membership fee for each month that you continue your membership. You may cancel at any time by calling 1-866-529-3413 and if you cancel your membership before the end of the trial period, you will not be billed for the monthly membership fee. Only one membership per household permitted. To order items without having a membership, click here.
Offer Details
By placing your order today you will begin a 7-day trial of BestBrandValues for only $1, providing access to big discounts and savings on top brand products. After the trial, the membership fee of $19.95 per month will be charged or debited by BestBrandValues to the credit or debit card you provide today and then be automatically charged or debited at the then-current monthly membership fee for each month that you continue your membership. You may cancel at any time by calling 1-866-529-3413 and if you cancel your membership before the end of the trial period, you will not be billed for the monthly membership fee. Only one membership per household permitted. To order items without having a membership, click here.
Posted by Skye on 2010-10-12:
The disclaimer has always been there. This has been an on going issue with complaints against this movie site.
People need to read everything before they just point and click. There are so many other great on line site to buy movies, that DO NOT require any type of "special" membership.
People need to read everything before they just point and click. There are so many other great on line site to buy movies, that DO NOT require any type of "special" membership.
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