Hotmoviesale.com Complaint - Hotmoviesale.com Unauthorized Charges - DVD
DVD - Complaint
BOCA RATON, FLORIDA -- Bought a DVD for $3.48 (includes the $5 discount) on April 2009. Unknowingly, I was signed up for their SMART SAVINGS CENTER membership and charged $12 per month until I noticed the charges on Sep 2010. Since I was not the primary person responsible for this account, I did not noticed it before. Called immediately and was offered a 2 month refund, and after continuing to request a full refund, they offered to send my case to their refund department, who issued me an additional month of refund a week later, but said I did not "qualify" for more. Even after membership cancellation, they continue to charge my account. They are total scammers!
What to do if you are scammed?
Step 1 - Call immediatelly and request the maximum refund (90 days)
Step 2 - Call your credit card company and request a stop of any charges coming from these scammers. These are considered disputes and will automatically be chargebacks to the Company, which cost them $$$
Step 3 - File complaints to BBB in FL, FTC Consumer Protection, Attorney General Office in FL (look for the open case)
Step 4 - Lesson learned - buy from reputable merchants