Dell Financial Services Complaint - Inability to Correct Issues
We lease several computers through DFS. They had our address wrong on one of our computer leases (transposed 2 of the digits in our PO Box number) so we did not receive the invoices. I tried many times to correct the address error, each time I was assured it was corrected, but it took over 9 months to actually correct. When our payment was late, due to not receiving the invoice, we would get daily calls from collections that bordered on harassment. Each time I would explain that if they sent me an invoice, I would pay promptly. Each time I was told that the invoice is just a courtesy and I need to pay with or without it. So, I sent payment for this account without the pay stub but referencing the account number on the check, and they mis-allocated the money to another one of our accounts. Then the collections calls started again. Every day I had to explain the situation to someone new, since apparently they don't take notes on the conversations. Finally they discovered the mis-allocation and said that to correct it I needed to send a letter authorizing them to transfer the money to the correct account and a copy of the front and back of the original check. I don't understand why I had to go through all the extra work and effort (my bank does not send cleared checks back to us) when this was 100% their error from the beginning. I paid all of my invoices on time and paid even without the invoice yet I was treated like a criminal and harassed for money that I had already paid. The icing on the cake is that I asked to make a formal complaint to corporate and was told that they do not take complaints!