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Dell Financial Services Complaint - Inability to Correct Issues

Complaint
Review by kellkac on 2010-10-29
We lease several computers through DFS. They had our address wrong on one of our computer leases (transposed 2 of the digits in our PO Box number) so we did not receive the invoices. I tried many times to correct the address error, each time I was assured it was corrected, but it took over 9 months to actually correct. When our payment was late, due to not receiving the invoice, we would get daily calls from collections that bordered on harassment. Each time I would explain that if they sent me an invoice, I would pay promptly. Each time I was told that the invoice is just a courtesy and I need to pay with or without it. So, I sent payment for this account without the pay stub but referencing the account number on the check, and they mis-allocated the money to another one of our accounts. Then the collections calls started again. Every day I had to explain the situation to someone new, since apparently they don't take notes on the conversations. Finally they discovered the mis-allocation and said that to correct it I needed to send a letter authorizing them to transfer the money to the correct account and a copy of the front and back of the original check. I don't understand why I had to go through all the extra work and effort (my bank does not send cleared checks back to us) when this was 100% their error from the beginning. I paid all of my invoices on time and paid even without the invoice yet I was treated like a criminal and harassed for money that I had already paid. The icing on the cake is that I asked to make a formal complaint to corporate and was told that they do not take complaints!
Comments:
Posted by trmn8r on 2010-10-29:
I have dealt with Dell Sales, Dell Financial Services, and Dell Customer Noservice. The last two are strikingly similar in their uselessness. The first one is happy to take your money as fast as possible.

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