New Mexico Cataloge Complaint - Ripped Off - Green chile shipped from New Mexico
FAIRACRES, NEW MEXICO -- I ordered fresh green chile from this company and called to ensure they would arrive in time for a planned party. I made sure they knew that I needed them on Friday September 10th. They assured me they would arrive in time and had to change shipping method because I do not receive mail at my home. They changed shipping method from second day U. S.Postal to Fed Ex ground and the chiles did not arrive until Monday, September 13th and were in extremely poor condition. I ordered 50 lbs of chiles for the party which had to be canceled when the chiles did not arrive. The chiles are a perishable item and spoil quickly if not refrigerated. I contacted the company on several occasions about the problem and was given the run-around. I was told they would send chiles to all the people who were to attend the party. When that didn't happen I contacted them again requesting a partial refund since I was charged for second day air ($44 which they did not use, they shipped 4 business day ground), and since I was only able to salvage approximately half of the chiles. On Sept. 20 they sent an e-mal reply stating that they would send me a check for $79 which is a little less than half of what I was originally charged. I did not ever receive the check. They obviously had no intention of ever providing a refund. They told me this was the first time that this had ever happened and tried to blame Fedex. Now I know it's NOT the first time. Another victim.