Economy Car Rentals .com Complaint - Car Rental Nightmare
Arrived at desk (Alamo) and was told they had no record of my rental, (this had been confirmed 3 months earlier) I had the reservation form which I gave them, they still could not find my reservation after an hour the best they could do was make a new reservation and charge me an extra 80 pounds. I had just done an 33 hour trip from New Zealand and it was now 11.00pm and I still had a two hr drive to do so I had no choice. The next buss day I called Economy Car Rentals and explained, they said they would get back within 24 hrs, 5 days later nothing I called again and was told I was down as a no show, despite I had outside a car I had rented from them. This is still going on after almost two months and many emails I am still getting the run a round with no results, based on my experience so far I would not rent from them again or recommend them to anyone, if things improve I will post it here
Well here is the story so far after Economy Car Rentals accused me of using my nick name for my name (which I have done before without trouble)and chastising me for putting my comments on a review site, I had been in contact with Alamo the car rental company I was supposed to collect the car from, and I was told after an extensive search that Economy Car Rentals had never placed a reservation for me, I had sent them all the documentation that Economy Car Rentals had given me so I could not be accused of giving wrong information, all along Economy Car Rentals were implying that they were in touch with Alamo and the fault was mine. I would like to add that Alamo went out of their way to help me but were unable to match the price that Economy Car Rentals had set. I have since sent all the information I received from Alamo to Economy Car Rentals which was a week ago and I have had no reply from them, I have also sent emails since and still no reply. I cannot believe someone can run a business the way they do and get away with it, the fault was clearly there’s and they will not admit it. Like quite a few other people I have read about on other forums I have become very disillusioned by them. I will let you know if they give me a refund.