ICICI bank Complaint - ICICI useless service and not giving support
PUNE, MAHARASHTRA -- Sir/Madam,
I am Vaibhav Hanumant Yadav. Holding a saving account of ICICI bank in at Bhandarkar Road Branch, Pune (Maharashtra). Some one unknown person transfer Rs. 41200/- from my account on 05-Nov-2010 at 12.48 PM. Through internet banking. Now I would like to tell you how I lost my amount without my knowledge. Before that I have received a call from a person who introduced me as ICICI banks customer care executive, his mobile number is 7709377905 at around 11.45 PM on 05-Nov-2010. He told me that, we are updating & integrating new system for internet as well as mobile banking and for that we need URN number which they will send SMS soon. He have all the details of my account like account number, baranch name, amount bal in account. At that time he send me all these details by SMS and just confirm with me it is right or wrong.
After this discussion I had received SMS from TM-ICICIBNK with URN number at 12.23 PM on 05-Nov-2010. After receiving SMS again received call from same number as mentioned above at around 12.30 PM to know that URN number. And at 12.48 PM I have got one more SMS that “Rs. 41200/- (Foruty one Thousand Two hundred Rupees) drown from my account”. My account money i. e, Rs. 41200/- have transferred to that unknown persons account by himself. Bank address from where the that unknown person drawn the amount & his Transaction ID is
Bill*000186737813*ICCI*NS. His name Arun Chekhaliya.
After this entire incident, I went to branch but any of executive didn't entertain us. They given there agent number who handel such cases. with information that I had comomplaint at ICICI Bank Customer Care No. I communicated with ICICI Bank customer Care Executive by telephonic conversation on ICICI Bank Customer Care No. He heard all my information and told that, we have to make a complaint in crime branch ( Cyber cell ) I complained at crime branch with application and bank statement on 08-Nov-2010.
What action will be taken by ICICI bank against the persone.
why ICICI not send any notice to that person??
Now please verify the above given information and kindly take an immediate action. I shell be very thankful for that.