Payless Shoesource Complaint - Poor Customer Service
SCOTTSBLUFF, NEBRASKA -- I purchaced a pair of shoes on 10-25-01 around 8:00 pm. When I got home I realized that the shoes I had were two right shoes. I bought them for a funeral at 10 am the very next morning. Since this is such a small close community where everyone knows everyone, I called the manager Stephanie Lebruska at home to resolve the mistake (her phone number was listed in the telephone directory). The result that I was looking for was to come to the store when I knew the employees would be there before mall hours at 10 am. I know that the employees get there at or before 9 am because I had worked at that mall for the past 5 years. I wanted to let them know that I would be at the gate to simply return one shoe for another before the funeral.
The manager began yelling and screaming at me for calling her at home. Due to the nature in which I had purchaced the shoes, I was taken back, and never was able to get a work in edge wise until over 5 minutes of screaming. She threatened to not let me return the shoes at all just for me calling her at home on her personal time. I am now fearful for revenge from the manager.
To help keep me as a potential future customer, I would like the following:
I want the manager, Stephanie Lebruska, to go to some anger management class for managers in retail. She needs to learn to be professional even when she is not on the clock. Her attitude and behaviour reflect on the company and their choice of employees. Not only will I never do business there again, neither will anyone that I speak to about this matter for fear they too might have to return something.
At the very least I would like a response from your company regarding this incident. Thank you for your time.