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Holland America Cruises Complaint - We will never do a holland cruise again ! - ms zaandam cruise
ms zaandam cruise - Complaint
SEATTLE, WASHINGTON -- Nov.7'2010 We were on a holland America line ( BOAT ) not a ship ( MS ZAANDAM ) 14 days round trip San Diego to Hawaii, This tug cash cow boat was filty, our room was very filty pills etc left in and around our room by a past guest, the bedding was dirty-yellow stains ? after many complaints to the front desk and no concern at all, heres the best part the toilet was not working we had to ust the public area restrooms mostly to to raw sewage leaking from the wall at the toilet-with an awful smell the gave us headaches the complained dayly about this the staff could not fix it, after 12 days and many complaints a plumber name( warren ) came to our room with a large pices of equipment he called a ( flush valve ) he said this is wht it's not flushing, we also noted that there was no toilet seet. so we had a toilet the last 2 days on this very filty run down ( BOAT ) all lip service only staff that after the cruise do not even acknowledge any of these issues, the food - poor quality, another main issue nighty spaying chemicals ??? I got sprayed by one of the guys in space type suits late at night when I opened my cabin door and they would not tell us what they sprayed on us, the next we got very sick and what looked like many bug bites on us in severe pain all over the frnt desk did not give a sh-t, we went to the ships medical office - pooly staffed they gave us benadyle and callamine loition, we complained to this joke of a medical staff many times about not being able to sleep due to the gugs and filty room conditons in pain from bites etc ???? they could care less about us, on my third third trip to the medical center I had observed two crew members with the same medical issue we have complaine about, they were showing each other all the bites etc. on there bodys, I ask them if they know what was causing this and they said that they do not know, when the medical staff saw that I was talking and taking notes of there names and issue of complaints they were told not to talk about this issue with any of the guest onboard, after nearly over a week there where notes left in our room form style ( soory for the toilet etc. problems ? ) also another note left in our room saying that the bedding was change was changed !!, this is a total lie the bed had the same yellow stains in the same spot we took picture of this as well as the sewage leaking all over the floor, hairs and dirt on our bedding, we slept most of the time on our clothes on the couch do to the bugs etc. on the bedding-this ( BOAT ! ) was in very poor shape - run down dirty sticky smears on the walls of the room and not cleaned fron the past guest in the room same bedding and medicines left in and around the bed, also theft from our room - WE HAVE BEEN ON MANY CRUISES ALL FANTASTIC GRET-, THIS CRUISE ON A ( HOLLAND BOAT ! IS THE WORST I HAVE EVER BEEN ON I WOULD RATE IT AS A 1 STAR LIKE A LOW LEVEL DOWNTOWN MOTEL WE WILL NEVER DO A HOLLAND EVER AGAIN,---AFTER MANY COMPAINTS TO HOLLAND AND BEING ABLE TO CONTACT THE CEO PER HOLLAND STAFF-WE RECEIVED A FORM TYPE LETTER SAYING SORRY BUT YOU ENJOYED THE SHOWS AND ETC. AND WE ARE OFFERING YOU A 75.00 FUTURE CRUISE CREDIT. WHAT A JOKE THIS IS I, LL NEVER DO ONE OF THESE FILTY RUNDOWN HOLLAND ( BOATS ! ) EVER THERE WHERE 12 OTHER GUEST THAT WAS ABLE TO GET OFF IN HAWAII DO TO ISSUS WE TRIED ALSO TRIED AND THE STAFF SAID THAT IT WOULD BE A MUTINY ON THE HIGH SEAS ??? WE WERE TRETENED WITH FINES ETC. IF WE GOT OFF THIS ( BOAT ) IN HAWAII,--WE ARE CONSIDERING UTUBE AND ETC. MEDIA DUCUMENTERYS ABOAT THIS CRUISE ALSO MAY SEEK FULL LEGAL REMEDY IF WE DO NOT GET COMPENSATION FOR WHAT HAS TAKEN PLACE- WE ARE OUT OVER 5,000 FOR THIS HORRIBLE ( RIDE ). J. PERLMAN
Comments:
Posted by azRider on 2011-01-17:
you should have done the you-tube video. I'm sure this would have gotten the attention of the company. seems to me reading the news for the last few years that cruse ships are not maintained well, poorly staffed and supplied. I'd never do a cruse now, seems they either break down, make people sink or they are dirty.
Posted by Chester on 2012-12-03:
WOW...I have real trouble believing your comments. I have had the exact oposite experience with Holland American. I've travel HAL for the last 11 years and have had nothing except excellent service, food and entertainment. In October of '12 we were on the Westerdam for a 30 day cruise and from your comments, it sounds like we were on a different Cruise Line than you traveled. I am so impressed with HAL that I can't relate to your experiences.
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