CTI Networks Complaint - CTI Networks Does Not Care about your Business
MECHANICSBURG, PA -- We are a business customer of CTI Networks (Mechanicsburg, PA). We are in the top two months of our sales --- this weekend was projected to see upwards of $60k in new customers through our website. CTI, which hosts the site, had technical difficulties yesterday and a lot of their business customers sites' went down. According to a CTI residential tech who my colleague and I talked with this morning, the techs went home at the end of the work day yesterday, before getting business customers' websites back online. As of this morning, they still weren't back to resume working on the problem. The tech with whom we spoke was clearly disturbed by this, as well.
Further, nobody in business support has answered calls or returned calls --- yesterday or today. We had to go through residential sales to actually get someone on the line.
Consider this complaint against CTI Networks, a business that does not prioritize service or delivering on their business support promises / obligations. Also note on their website that they promise the most up-time "possible" --- legitimate business service providers will guarantee 99.9% up-time. CTI Network is rinky dink and there's no reason to risk hosting or having other critical technical services done through them when the cost of going with a nationally-recognized company is the same, or even less in some cases.