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Dell Financial Services Complaint - DFS, Inspiron 1545, V515W Printer, Lost Payments, Check Free, No Help - Dell Laptop and Account
Dell Laptop and Account - Complaint
I made the mistake of ordering a Dell Inspiron 1545 laptop and v515w printer a year ago. Needless to say, the laptop and printer never worked and I spent untold hours with Dell techs who did their best to help. They know they have a terrible product and try anyway. Hats off to the techs who were unable to resolve issues Dell causes. At least they tried.
When I tried to resolve the horrendous issues with the screwed up billing, lost payments through Dell vendors and assignment of late fees for payments made and then lost through Check Free, I spent hours talking with DFS. Their lack of response is breathtaking.
I have been through hell recently with a representative in Austin who, I thought, finally might help resolve anything with the mess Dell created. Instead of helping, after I sent reams of information to the Dell research team, I got a stunning lack of performance and now have a higher balance, no help, assignment of fees, creative accounting including a higher balance due and no calls back from anyone re this disaster.
I have never seen any company behave as irresponsibly and unethically as this. I am still trying to find a way to deal with this technical and financial disaster. Dell has nearly put me out of business all by itself. What an achievement when all I wanted was a working laptop and printer. They have single-handedly caused me and my family income, a business and peace of mind.
I can't afford another computer and printer. Why should I have to buy one? This Dell system is still new.
When a company refuses to deal with a service regarded as crucial to a new business, it affects more than just work product. It can ruin a start-up's future as competitors are free to continue with customers while a new business deals with fouled-up basic communications and work product with a company like Dell.
This needs to change. It is not enough to vent on sites like these. Dell needs to be brought up short re these situations and until consumers of Dell products can find a way to reach a resolution with Dell, consumers across this country will refuse to buy. Maybe that will take care of these ridiculous products and policies which cause untold hell for consumers. There are over 800 complaints against Dell on this site alone.
When does someone in Washington decide that consumers, especially in business, deserve some redress from Dell and its outsourced products? When does anyone decide to hold their financial services division accountable for their well known ripoffs? This harms businesses and consumers and is acknowledged by everyone I know in business and elsewhere.
I will never buy Dell or recommend any of its products to anyone, least of all to any fellow business owners.
When does a class action start for Inspiron 1545 laptops and v515w printers? Please count me in when someone starts one. I will be there.
When I tried to resolve the horrendous issues with the screwed up billing, lost payments through Dell vendors and assignment of late fees for payments made and then lost through Check Free, I spent hours talking with DFS. Their lack of response is breathtaking.
I have been through hell recently with a representative in Austin who, I thought, finally might help resolve anything with the mess Dell created. Instead of helping, after I sent reams of information to the Dell research team, I got a stunning lack of performance and now have a higher balance, no help, assignment of fees, creative accounting including a higher balance due and no calls back from anyone re this disaster.
I have never seen any company behave as irresponsibly and unethically as this. I am still trying to find a way to deal with this technical and financial disaster. Dell has nearly put me out of business all by itself. What an achievement when all I wanted was a working laptop and printer. They have single-handedly caused me and my family income, a business and peace of mind.
I can't afford another computer and printer. Why should I have to buy one? This Dell system is still new.
When a company refuses to deal with a service regarded as crucial to a new business, it affects more than just work product. It can ruin a start-up's future as competitors are free to continue with customers while a new business deals with fouled-up basic communications and work product with a company like Dell.
This needs to change. It is not enough to vent on sites like these. Dell needs to be brought up short re these situations and until consumers of Dell products can find a way to reach a resolution with Dell, consumers across this country will refuse to buy. Maybe that will take care of these ridiculous products and policies which cause untold hell for consumers. There are over 800 complaints against Dell on this site alone.
When does someone in Washington decide that consumers, especially in business, deserve some redress from Dell and its outsourced products? When does anyone decide to hold their financial services division accountable for their well known ripoffs? This harms businesses and consumers and is acknowledged by everyone I know in business and elsewhere.
I will never buy Dell or recommend any of its products to anyone, least of all to any fellow business owners.
When does a class action start for Inspiron 1545 laptops and v515w printers? Please count me in when someone starts one. I will be there.
Comments:
Posted by trmn8r on 2011-03-09:
You wrote a fairly long letter, but it isn't "needless to say" what was wrong with the computer and printer. If the computer never worked right, was it sent back to Dell? You talk about a possible class action lawsuit for the computer and printer, and I am sitting here wondering what is wrong with them that would merit a lawsuit.
Dealing with Dell's support and DFS is bottom of the barrel - befitting of an undeveloped country whose inhabitants survive on surface water and grubs.
Dealing with Dell's support and DFS is bottom of the barrel - befitting of an undeveloped country whose inhabitants survive on surface water and grubs.
Posted by getoverit on 2011-03-09:
trmn8r is right about dealing with Dell Support - it's really lame. I have no experience with DFS.
I also wonder what basis there might be for a lawsuit. If either or both product were truly defective, Dell's obigation would be limited to replacing or repairing them, if their still under warranty. I'm sure they have made all kinds if disclaimers about lost data, lost time, or anything else that might be negatively impacted by a falure of one of their products.
And I expect that any business person would understand that.
I also wonder what basis there might be for a lawsuit. If either or both product were truly defective, Dell's obigation would be limited to replacing or repairing them, if their still under warranty. I'm sure they have made all kinds if disclaimers about lost data, lost time, or anything else that might be negatively impacted by a falure of one of their products.
And I expect that any business person would understand that.
Posted by azRider on 2011-03-10:
its not real clear to me if the issue is dell hardware or the finance dept at dell. Are you paying for something you did not get? if so, stop paying. if you go to court show the judge you did not get it. now its hard to believe your business would fail due to a laptop. really, laptops are cheaper than some TV's. you can get a good laptop for under $400. and if your business needs $400 to survive you got more issues than a laptop can solve. try to leave message on what is actually wrong with the machine. if its financing try to say what it is you did not get for your money.
Posted by danny54 on 2011-03-10:
I've purchased several computers with Dell, many of which were financed through DFS. I never had a problem with payments being applied as I paid directly through the DFS website as opposed to a 3rd party such as CheckFree(which I also use with no problems).
Posted by Dantecircle on 2011-06-19:
Right.
And since Dell never provided the working items, found the payments I made, answered questions, fixed anything, provided any solutions, made any effort to follow up on repeated attempts to resolve the issues they created, we now see the usual calls made multiple times to my business cell and home. This is to be expected from DFS.
Small claims is no answer.
I have already gone through all means of getting Dell to do what it promised. The techs tried. Everybody knew. No one did anything.
Read the original entry for clarifications.
The ridiculous insult to the techs is not mine. They were great.
Best advice: don't buy Dell for any equipment or computers of any kind. Run the other way when Dell is suggested.
There are over 800 complaints on this site about Dell. Read and learn. Buy another brand.
And since Dell never provided the working items, found the payments I made, answered questions, fixed anything, provided any solutions, made any effort to follow up on repeated attempts to resolve the issues they created, we now see the usual calls made multiple times to my business cell and home. This is to be expected from DFS.
Small claims is no answer.
I have already gone through all means of getting Dell to do what it promised. The techs tried. Everybody knew. No one did anything.
Read the original entry for clarifications.
The ridiculous insult to the techs is not mine. They were great.
Best advice: don't buy Dell for any equipment or computers of any kind. Run the other way when Dell is suggested.
There are over 800 complaints on this site about Dell. Read and learn. Buy another brand.
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