Everest Software - ERP System Complaint - Everest Software Does Not Deliver Services Purchased
We have been a user of Everest Software since 2005. The company was originally held by the small group of inventors but is now part of Versata, which seems to be a German company that holds a number of small software companies. Our company faithfully paid all maintenance bills and demanded very little support. When it was time to upgrade to a new version in 2009, we paid the upgrade fee as well as paid for customizations to be done to our new version. Then for over 18 months, nothing happened. There were occasional emails from random staff, but all the people we knew there previously were laid off. At one point we watched a Webinar from the new president of Everest, Danielle Roylston, where existing Everest customers were characterized as "excess baggage". While we were not being provided the upgrade and customization we paid for (by charge card!) we were hounded by anonymous emails threatening to cut off support if we did not pay the new (much higher) yearly maintenance fee. Our costs went from $8,000 to $20,000 per year with no additional benefit. We requested in writing, by email, and by phone, a meeting with a customer service representative which we never got. Finally, Everest cut us off from all access to "support" (a laughable new website). We are currently installing Microsoft Dynamics GP and preparing a lawsuit against Versata/Everest for failure to deliver those services for which we paid. A visit to the everest website has many broken links and does not even provide a contact capability.