Winn-Dixie Stores Review - Why Winn-Dixie Sucks
FLORIDA -- Hi I have been reading a lot of peoples reviews on here and decided that I would really break it down for the consumers that issue the complaints about Winn-Dixie. First off I would like to say that I am a former employee of Winn-Dixie and because of the way I was let go I don't have very much respect for the company in general. But, on that note from a true inside perspective I would like to say that the real problem with the company would have to be more so the consumers, that constantly complain about customer service. Every time someone complains about the lack of customer service on here or any other review site, management lets go a hard worker for a not so hard worker that enjoys talking to customers more then actually performing the very demanding, strenuous work tasks involved with the grocery retail business. In doing this the result is less production and more of the how do you do's and may I help you's. The problem with this is that if you are not able to sustain a certain level of production, overall quality and workmanship suffers especially with the harder workers that are left to deal with the not so hard workers. A lot of people think that because you stand in a air conditioned environment that your job is easier then other jobs. This is definitely not the case. The people that work at this company are for the most part non glorified athletes, that do not by any means get the credit they deserve.
When I say this I'm not talking about the part timers I'm talking about the full time employees that are there day in and day out working relentlessly to maintain a level of stock on in dry grocery dairies and frozen food Departments (The Hardest Working Departments). Now lets face it if most of you consumers could throw 60 + pieces of the cans isle per hour in dry grocery up to 300-400 pieces in a 4-5 hour time span, Throw 2-3 2000lb pallets of ice per day plus 300-500 cases of frozen stock in one 8 hour day plus file necessary paper work, or load 4 2000lb pallets of milk alone in to a dairy cooler plus the 300 plus pieces it takes to fill the dairy shelves in one 8 hour day, you would be doing it your self. Very apparently this is not the case. Within the company currently this is the major problem there is a inside battle going on between the people that believe that it all about hard work and the people that think it's all about how good you schmooze the consumer.
Fortunately kissing the consumers but keeps you guys off there buts for customer service reasons, but not for keeping the items you want on the shelves. Now with an currently undermanned grocery environment that Winn-Dixie has to deal with it has to really be more about the hard worker then the schmoozer, because lets face it if we go out of our way to constantly ask you how you are doing and see if you need anything we will not get enough done on the production level and you the consumer will complain about your items not being there. Not to mention the fact that most people will go out of there way to complain rather then compliment. You the consumer would have to realize this before the company can do better. When your in the store and you see a hard working stocker doing his job and he does not notice you this is most likely because he is on a designated time frame set forth by his superior not because he does not care. If you were to actually ask the stocker or associate wile they are engraved in there work they will almost always try to answer your question timely and efficiently, but if you simply stare at them they don't have eyes in the back of there head nor are they siecic, or they may realize that you are staring and don't want to slow them selves within there designated time frame. Potentially loosing there job over not meeting production standards in a very demanding environment.
It's nothing personal toward you the consumer. But like I stated above if you ask they will most likely have an answer. Now after stating all of what I have above and seeing the common complaints about management and there lax behaviour, I would like to point something else out before I depart. In my personal opinion I would have to say that the reason for the lax behavior among the half of the stores management teams out there, at least in the county I reside in is because of a decrease in pay out all over the board. forced turnover has created a lower payout for management with only younger men and women seeing the pay as good pay. This breeds room for young less experienced people that have less life experience to mishandle management decisions that would be better implemented by someone of an older age with kids and responsibilities and such of there own. The current half of the company's misguided management that are the schmoozers are following company guidelines to strictly and not using enough of there own judgment.
This I believe stems from customer complaints that are mistreated by the schmoozers due to the fact of hard workers being traded for but kissers. The overall demands of the schmoozers to the employee base has caused a decrease in production and an increase in the how do you do's and how may I help you's, that the company currently has little time for unless asked. Thank you for your time and please really think about this one because if we all start analyzing the butt kisser as the hard workers because there always there to talk to as the one that deserves the most credit ware will the rest of the losing company's through out America be soon. Hard work is the back bone of America not how good we rub each other. And also remember in a perfect world maybee you could get both but in the world of reality you usually cant.
Take Publix for instance store nearly is over maned to provide you with the level of workmanship they deliver but at the same time Publix is stationed next to an old fart home wile they capitalize off of the elderly, retirement's offering high priced convenience items wile targeting 55+'s. How honest is that. Just Food For Thought.