FromYouFlowers.com Complaint - Never Got My Flowers - Flower Delivery

Flower Delivery - Complaint

Review by mamaHESS on 2011-05-10

I place two orders- one for each Mom of mine- my mother and my mother-in-law. Let's start with my mother's order- it came in and was not at all what I ordered. When I called customer service about it, their computer translated it to a different bouquet, instead of the radiant Peruvian Lilly bouquet, however, my confirmation was what I ordered. Not only was it not the Lilly bouquet, it didn't even look like the other- the flowers were from ROYER'S flowers- a shop I don't shop at because they make terrible bouquets locally and I recommend you do not use them. They sent DEAD carnations and 7 Lilly flowers. I called customer service and got my money back but Royer's gets to pick up the flowers? They ruined my gift and I don't think I should have to give back the flowers.

Now let us move on to my Mother-In-Law's order. They were supposed to be delivered on Saturday to her home... and I find out on Saturday night that they never arrived. Customer service offered to redeliver on Tuesday, because they couldn't deliver Monday- so I agreed to this rather than getting all of my money back because I wanted my Mother-In-Law to have flowers for Mother's Day. So, it is now Tuesday night and my Mother-In-Law never got her flowers.

I called customer service and got my money back. I will never EVER use fromyouflowers.com again.