Santander Consumer USA Complaint - Horrible company
Resolution Update on 05/20/2011:
Well, I somehow found a link to the e-mail address for the office of the president of Santander. I filed a complaint on that, and within an hour I had a phone call with a promise to have a resolution in 48 hours. This morning, the payment was showing on my account. I didn't catch the person's name but I thank them for resolving this. One less thing to worry about. However, I think it's sad that I have to resort to going that high up for a simple error. I'm just glad that at least someone followed through, although I don't blame "Lindella" who I talked to last week. She was nice and did all she could.
DALLAS, TEXAS -- Citifinancial sold all its auto loans to this wretched company, so I'm not with them by choice. If you ever think to get a loan through them, don't. I have given them ample opportunity to fix their error, and they have not done so, so they knew complaints would be a-flyin'. So far, I've complained to the BBB (not that it will do any good), the Texas AG and the FTC. We'll see if that does any good.
To make a long story short, I made a payment by check last month. The check didn't post to my account, so fearing I would be late, I made an online payment. The next day, my online payment and a check payment for some crazy amount showed up on my account. I went onto their useless chat line and was told, after telling the person five times that it was not my payment and that I had made TWO payments for the same amount ($500), one online and one by check, that the $360 payment they posted was in error. I checked my bank account later and found out that they had cashed my check, so I, in effect, made two car payments, but only one was showing up. Fast forward a week, and I fax them a copy of the canceled check. I wait and wait. And wait. Finally, they remove the $360, but they still have not posted my $500. Three phone calls later, here we are. They promise to fix the error, apologize for the delay, and do nothing. So I am losing interest on the $500 as well as accruing interest on this amount on my car loan. They have the documentation; they have confirmed it three times. They just won't fix the problem. If you have no other choice than to finance with this sorry excuse for a company, ride a bike.