1-800-Flowers.com Consumer Reviews - Page 3

I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number.

The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances. So I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transferred me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.

I specifically chose a fruit basket listed under the "Same Day Delivery" from 1-800-Flowers.com, and ordered it before 7 A.M. However, not only did the intended recipient not receive the delivery as guaranteed -- and for which I paid nearly $90 -- I did not hear from the company's customer service department until three days after my complaint was launched.

On the fourth day the customer service department, via email, offered to resend the item and give me a 20% discount on my NEXT order. No thanks. Instead, I asked for an upgraded fruit basket with wine be sent, even though the birthday occasion is long past. I certainly don't appreciate receiving a 20% discount on a FUTURE order when it was THIS ONE that was so egregiously ruined.

The customer service department ignored my upgrade request and thus, I am posting this for your awareness. I don't ever intend to use 1-800-FLOWERS again and recommend you take this into consideration before doing so yourself.

I placed an $250 worth of flowers today to several different addresses. The first confirmation email I received was for the flowers sent to my wife to delivered to my home. As soon as I checked for the flowers they weren't there. This is the second time 1-800-flowers screwed up a delivery for me. I've definitely learned my lesson. I've been on hold twice now for over 30 minutes and hung up on twice trying to get to someone for help. I find it very interesting that after I've spent my money I keep finding myself in the back of the line!

I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly. Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.

STOCKBRIDGE, GEORGIA -- I placed an order with 1800Flowers on 2/5/09 with a delivery date of 2/12/09, 1 full week in advance. After speaking with the person whom I scheduled to send flowers to for Valentine's Day, I am informed they NEVER arrived. So much for the surprise huh?

I called 1800Flowers customer service line twice. 1st time, the representative asked to call me back and did so within 30 minutes, stating he had spoken to the florist they routed my order to and the flowers were on their delivery truck and would arrive in 60 minutes or less.

3 hours later, still NO FLOWER DELIVERY... I call customer service for the 2nd time, I am placed on hold for 10 minutes, when I do get a representative on the line, I am given nothing but excuses. I am furious by now, ask to speak to a supervisor. I am placed on hold for 30 minutes, no one ever picked up.

I would strongly suggest to anyone who wants to have flowers sent delivery online DO NOT USE 1800FLOWERS. I will be calling my bank to dispute the charges they made to my credit card and have spoke to my attorney who tells me I can file suit for fraud since they charged my credit card account and did not follow through under the terms of their service!!!

RIVERSIDE, CALIFORNIA -- Fresh flowers were ordered to be delivered Dec 19, for a birthday. I received an email that said they were sent. No email to tell me they were delayed. I had to check 1800FLOWERS website to find out they were going to be delivered Monday instead of Friday, 3 days late, not on the special day and no way the tulips would still be fresh. They were never delivered.

Repeated complaint emails resulted in stock replies, only saying they were scheduled (late) and nothing else. More emails resulted in an offer to discount my next order (never going to happen) and more emails resulted in stock reply that corporate would be notified I was unhappy. Received discount coupon in the mail. They do not use local florists but ship from great distances that result in late or no delivery. Do not order from them.

CONCORD, CALIFORNIA -- I ordered flowers on 1800flowers.com website for my mother's birthday with a Sunday delivery date, accepting to pay the $13 fee. The morning of delivery they called to state that they do not deliver on Sundays. I asked for a refund and was told I would get after the agent told me it was my fault for not calling to verify if Sunday delivery was possible. I never received the credit and when I called back I was told that they deleted the order but would not release the hold on my card account. They said it was not their problem my bank is maintaining the hold.

I asked to speak to a supervisor and was hung up on. I later filed a complaint with the BBB and the response I got back from them was the same - it was not their fault but my banks. These people should not accept payment when they know that they cannot deliver a service.

I purchased a Happy Hour Bouquet for a friend a couple of weeks ago. A few days after the arrangement was delivered I stopped by her house to wish her well. To my surprise the bouquet was not even close to the arrangement I had purchased. I was horrified for 45 dollars, the arrangement had a few daisies and one rose in a wine glass with dirty green sand in the bottom. The product I ordered was a Margarita bouquet. It was supposed to be shipped in a Margarita glass with bright white flowers and peach roses.

Upon calling 1-800-Flowers, Kim a customer service manager, was very rude and did not offer any of my money back. She said I could have the arrangement picked back-up from the delivery address before I received any of my money back! CRAZY. I will never order from 1800-Flowers again and am very disappointed in their customer service as well as their bouquets. Lesson learned, I think they get their business because they bank on the customer never seeing the arrangement!

I ordered flowers for my wife on Feb. 8, 2008. They were to be delivered on Valentine's Day. Well as you might imagine they never showed up and my wife didn't believe that I didn't send her flowers until the bill came in. Although the flowers never showed up they did bill me on my credit card.

Then I called back to get my money back and they gave me the runaround. "We don't have your order on file." "Well if that's the case how did you bill me." I finally was told that they would credit my credit card after many interactions with several people. I was told my credit card would be in a few days. I'll definitely keep an eye on it. I will never use 1-800-Flowers.com for any flowers in the future.

LOS ANGELES, CALIFORNIA -- As a loyal customer for several years, I am truly offended they offered back to me only 20% on an order that covers almost the fee to have this delivered on Valentine's Day and then to give me a coupon in the mail for another order. This was a Valentine's gift not received on Valentine's Day and was not handled by their team to get the item to the recipient in a timely manner. If I had not found the actual florist, the Valentine gift would have been received after President's Day - 5 days late - as it was going to an office.

Their business is based on repeat orders and reputation. Would have appreciated a refund that reflects some consideration for what I had to go through on this order. All they care about when they mess up is to not refund. Call a florist locally - NEVER GO THROUGH THEM!!!