PASADENA, CALIFORNIA -- Account Now should be held accountable for allowing a stranger to infiltrate my account and drain it without verifying the transaction! Last Friday, 07/19, a deposit was credited to my account from my benefits company. The very next day, 07/20, someone infiltrated my online account, changed my account password, and drained it completely.
I called Account Now and they told me that there was a card to card transaction from my card to another Account Now cardholder's card. Account Now provided me no name, no card number, or no location, just a date and amount. Filed a dispute the same day, 07/20, and the dispute was denied today, 07/25!! I am taking legal action against Account Now for allowing someone to infiltrate my account without authorization!! At $10/mo along with other ridiculous fees, this should never happen to anyone that holds an account with Account Now!! WATCH YOUR MONEY!!
SAN RAMON, CALIFORNIA -- You are exactly right about Account Now being fraudulent. I am currently waiting for a refund check from 2-4 unauthorized charges. Banks usually credit your card and send you a new card. No, not Account Now...They mail you a check with from your balance and close your account. I am beyond irate. I screamed at the Customer service agent, the supervisor, and the area manager. Some of utilities are shut off currently. My son's school is waiting on the money, I hope they don't kick us out. Account Now has about 2 paychecks in that refund that they are sending me.
CONSUMERS: never choose this company for your debit card. Their security features are non existent...meaning anyone with basic knowledge of how to get your credit card info can go in and take your money. Then, once AccountNow does credit the account, they take 2-3 weeks to send you a refund check!!! If I don't see a check soon, I am contacting legal counsel! Don't use this company!!! They take a little money every month. I proved that they take a small amount every month which is why I am due a “refund check”.
OHIO -- I had a relative who was trying to send me money via the Cash App. I downloaded the app only to find that my pre-paid card was not eligible for the service. I only had 1.33 in my account and was eagerly awaiting my direct deposit the next day! Later on that night, I had checked my account and saw that I only had 0.33. Where was the 1.00??? So I called AccountNow for an explanation. The representative told me that the Cash App took the dollar from my account. I had no idea that I was being charged to simply download that app - ESPECIALLY knowing now that my prepaid account was ineligible!
I told the representative that I wanted to dispute the charge. She told me that she would have to shut down my card so that they (the Cash App) would no longer have access to my account. This concerned me because again, I was expecting my paycheck the next day. When I expressed my concern, the representative told me that I could call them when I get my DD and withdraw my funds and just wait 7-10 business days for my new card.
This was odd to me - because I couldn't understand why I couldn't just dispute that charge like any other regular bank. The next day as scheduled, my DD showed up and I called as I was instructed to do. This is when I was told by the representative that he needed to stay on the phone with me while I withdrew my money because he would have to "restrict" my card afterwards.
I was about 10 minutes away from the ATM and he was on hold that long until I actually arrived. When I told him that I had made it, he told me that my limit was $500.00!!! WHAT??? I NEED my money and could not IMAGINE waiting for the "snail mail" to have access to ALL of my funds! This was new information to me and I asked him what would happen if I do not receive my card and I need more money? He then told me that I could repeat the process of calling them and they could unlock my card.
5 days later, after paying other bills, my card had not arrived and my utilities were due and my small children needed milk/diapers. I paid electronically for my utilities but what about the groceries and gas for my car?? I called customer service to have then unlock my card for access to the remainder of my paycheck - and it was THEN that I was told that there was nothing they could do; that when I withdrew my 500.00, my card was no longer "recognized" in their system!
I explained (or at least ATTEMPTED to explain because they don't listen to the customer, they are too busy reading from a script) that I was told that I could call back if I have not received my card and I need more money. The representative went on to explain their policy of the "one time access" and that I had already done that so I would have to wait for my card.
Timeline: 11/6 - Cash app authorized a hold of 1.00. 11/7 - I withdrew 500.00. 11/13 - I called to have my card unlocked. After getting the run around from 2 agents, I asked for a supervisor. I was placed on hold and then suddenly disconnected. Of COURSE I was IRATE beyond BELIEF because now, I have to borrow money for my BABIES - and that is NOT ok by me! I decided to just wait until 11/14 because my card should have definitely made it by then.
11/14 - no card. I called again and this time I was told that the card was mailed out on 11/8! And that it takes 7-10 business days! I asked for a supervisor. I waited 13 minutes for this person (Leo) to answer- he told me there was nothing he could do. I wanted to know 2 things. I am charged 1.00 fee for EVERY. SINGLE. TRANSACTION with this crooked company- so I was very confused as to HOW 1.00 could be taken out of my account with only 1.33?
Why did the agent tell me that I could call back and have my card unlocked to get money?
"Leo" told me that he would review the tape (recorded calls) and if I was given the wrong information, then they would have to work something out for me. He was going to call me back in 24 hours. 11/15- I had not received a phone call by 7:30pm. I called in- only to get the runaround from 4 different agents (2 of which were on the "escalation team"). Needless to say, I STILL do NOT have my card therefore no access to MY money!
This company should be shut down forever! The stress that I've been under trying to find a way for my babies to have what they need and to not have to beg or borrow from anyone for my own necessities like gas, food - whatever, does not even compare to the low rate, callous way in which I have been treated by this company and I have been a customer for 5+ years! They hold NO value towards their customers and hide behind the fact that they are only accessible online! The BBB will be hearing from me!
SAN RAMONE, CALIFORNIA -- My income tax refund was sent to my accountant's Account Now card. With my permission, on 2/8/2012 we went to the bank to take my refund out - it was in the amount of 4989, the bank would only let us take out 1800. Well actually only 800, & we had to go and get a postal MO for 1000.
The next day they suspended the account. They are keeping my refund in the amount of 3189. They keep telling us we have to fax all kinds of paperwork to the risk dept and the risk dept has to approve it. No one will talk to us and they keep saying they didn't get the paperwork. It costs to fax and I'm a senior on a fixed income. Why are they playing God with my money. The IRS approved the refund, who are they to use my money?
SAN RAMON, GEORGIA -- My federal income tax return was direct deposited to my bank card on 10/27/17. AccountNow froze my account for Identification verification. I submitted a copy of my driver license, social security card, and utility bill as instructed by their customer service representative. The representative told me to allow 3 business days for document review.
On 11/03/17 I was told they needed a utility bill to complete verification because they did not get it. I again uploaded my water bill via their online portal. I was told my document would be reviewed by 11/08/17. A customer service representative confirmed that all documents were reviewed but no update was made to my account by their Risk Management Department.
It is now 11/16/2017 and my account is still frozen. I have spoke to 3 customer service supervisors whom have all stated they have sent an escalation request to the Risk Management Dept. and to allow 24 hrs for a response. It's been 36 hours later and still no response and my account is still frozen. Now I am filing a complaint with the FDIC, the BBB and the bank's corporate office. This bank should be closed down. There is not a phone number for their Risk Management Dept and the customer service representatives are in Korea and cannot call the Risk Management Dept. on a customer's behalf.
BLUFFTON, INDIANA -- It is not worth having unless you want to be broke. It's a fee to load of $4.95, which is fine. What Accountnow doesn't tell you is that there is also a fee they take for putting money on the card which is $9.95 so you have to go back and add more money and take another fee of $4.95. You are better off opening a bank account. This place is a ** joke that needs to be shut down. I hope everyone looks at the reviews before deciding to use this clown company. If I could give 0 stars, that's what it would be. If you are looking for a card to add money, go to Wal-Mart and get a prepaid from there.
WHERE TO BEGIN!?? SO, long story short, I was the victim of fraud. More than $400 in unauthorized charges on my account. Called Account Now, was told to do a dispute, in which I did and was told they would send a replacement card which takes 5-7 business days. Well, they sent it on 9/6/16 and today is 9/15/16, something tells me it may not be in the mail when I check it today.
When I call periodically to get status, I'm told "Your card should be there no later than Tuesday." Then I call again and I'm told "no later than Wednesday". I called just now and was told "no later than Friday." Oh, and they have nothing to report on my dispute. I have since opened up an account with Bank Of America. Account now can kiss my **!!!
CHICAGO, ILLINOIS -- When they asked for all 9 digits of my social security number that's when I dipped. Didn't even get past the activation part. I've had several prepaid card and even banked with Chase and neither one asked for every digit of my social security number. 🤔 Last 4, ok that's typical but my whole social? I'm very careful about who I give my information too. Next time you run into a prepaid card and they ask for your whole social, review them right away before you even continue with activation.
SAN RAMON, CA, CALIFORNIA -- Account Now card is a scam. I've been trying to get my money from my card but the company put a hold on my account. When I called Customer Service today (5/3/2011), the customer representative hung up on me after I demanded to get paid for the remaining balance on my card. During the call, the customer representative wanted me to get a passport and fax over a copy of that to the company as identification.
I don't have a passport, I don't need one. I'm American citizen and have a state I.D. but the representative did not want that. So near the end of the call, the ** hung up on me. Their customer service sucks!!I Have been trying for over a month calling the company to demand I get my money from my card. I can't get it from an ATM because every time I put in my pin code, it gets rejected.
I called the company about this in April and even faxed over a copy of I.D. as requested, but when I called to see if they received my fax, I was told they didn't get it. When I call for my balance, I notice that every day my balance gets lower--they are taking money from my card!! Yet they won't let me use it to get my own money from ANY ATM!!!
They are a ** scam, I can't believe how they have an A-rating with the BBB in Oakland, CA. They have more than 500 complaints against them. I don't know how to get my money from these con artists. They did not take the 'hold' off my card and I can't get any money from my own card!! How absurd this ** company is! I DON'T RECOMMEND ACCOUNT NOW, INC. Don't waste your time getting a card from them. They will keep your money and take a little from your card each day. If you have problems with this company, report them to as many people and consumer websites to get the word out.