A & E Factory Service Consumer Reviews - Page 4

NORTH CAROLINA -- Do not use this company have rescheduled my repair 3 times now 1 excuse after another.I told them I was contacting local news station for help they told me to go ahead.This has been a month now.

HENDERSON, NEVADA -- I had an appointment for between 1 and 5. We were home all afternoon. No show. Looked out the front door and there was a note saying sorry we missed you. BS. There was no knock or doorbell rang. I was assured by the representative I called for service the technician would call before showing up. There was no call. All around I feel like I'm being lied to. Meanwhile there is food spoiling in the fridge, they should be paying for that. I recommend everyone avoid them like the plague.

TEXAS -- Having bought the 5-year warranty, we regretted it several times while dealing with A&E Factory Service. Officially the worst and rudest organization in the world. I feel sorry for poor technicians working for this monsters above them.

KALAMAZOO -- Over three service calls: Diagnosis was wrong. Wrong parts were ordered. Technician took apart washer before checking if the new parts were correct. Technician install parts which did not fix problem then left without ordering the two parts he said would be needed to fix unit and he "closed the ticket" resulting in another diagnostic appointment before parts could be ordered....EVEN THOUGH the PROBLEM was the SAME. Phone calls to schedule up to supervisor level were a total waste of time, language barrier, excuses, no help or return call to expedite repairs. One month lost to incompetence.

DALLAS, TEXAS -- A&E ordered and attempted to install a new ice maker in my GE fridge. The repair tech was unable to install it properly and had to uninstall it. I called GE who sent their own tech and the exact same replacement part. They installed it and it works great. Despite their incompetence A&E has refused to provide a credit of their charges and they are very difficult to speak with.

RINCON, GEORGIA -- Gave me an appointment, called day before to confirm. No one came or called. I called and they told me he was at my house. Right. Then they said he was on the way. Then they said he would call. None of that happened and the next day when we called they said: 1) we had canceled 2) technician canceled 3) tech came and no one was here (totally false). Horrible. Should not be in business.

CANYON COUNTRY, CALIFORNIA -- I have never received such horrible customer service in my life. The supervisor yelled at me and hung up in my face. I asked for corporate information, he told there was no corporate number. I asked for a refund, they told me they could only give me back $20.00 of the $156.00 that I paid. How is this legal? How are they still in business?

NEW YORK -- Four service calls, 2 no shows on day they were to come. One call they just vacuumed behind top of line Monogram Stainless steel refrigerator and charged $165. Left. Still not cooling properly. Third visit tech named starts with H. Insisted I pay him for visit. Tried to tell him it was a recall. Became angry and would not talk to A and E. Service representative on phone. He didn't fix it. And did not show up for the last appointment. No one calls you back. NO one helps. Worst ever repair company in NYC. Should be banned.

NASHVILLE, TENNESSEE -- I have posted my complaints on several sites. I just hate it that this company is contracted by the big appliances companies because they don't deserve to be in business. My saga with A&E began when our Jenn-Air microwave shorted out (out of warranty of course). I called Jenn-Air and they sent me to A&E. Made appt. and in two weeks tech shows up for repair. Let me preface this by saying the microwave is at our 2nd home, which is a 90 min. drive each way from Nashville. This company gives a window of 8am - 5pm, so appt. day is basically shot for me.

Tech walks in and looks at microwave and doesn't even know how to get it out of wall space. He asked my husband to help him and at that point he admitted that he didn't know how to work on Jenn-Air. I called A&E and they rescheduled appt #2 for two weeks later. I requested said tech not be sent back as he was incompetent with appliance.

Appt. 2 rolls around, new tech shows up, diagnosis problem and orders part, which I have to pay for as well as service call upfront - $129 + $16 parts. We scheduled #3 for two weeks later. Appt. day comes and I get a call about 2pm and it is the first incompetent tech saying he's on his way. I asked if he now knew how to work on appliance and he said no. I told him not to come and called A&E again to ask why he was sent when I requested he not, and schedule appt. #4 for two weeks later.

Appt. #4 rolls around, I wait all day and get a call about 2 pm saying the tech had hit a deer and would have to cancel. Reschedule for #5 appt. two weeks later. #5 rolls around, tech shows up and fixes appliance. I asked about the deer accident and he said he was on the safety team and didn't know anything about the accident. I filled out a survey with very low scores and asked that customer service call me regarding this fiasco.

All in I spent 15 hours driving, 5 full days of waiting at second home, hundreds of cell phone minutes used making appts., trying to communicate with non English speaking call center, pleading to be connected to executive offices and endlessly on hold. I waited three weeks for customer service to call me after appt. #5 and finally broke down and called them to ask for reimbursement of service call payment, they only offered $25 which was the icing on this very big, very stressful cake.

Do not use this unprofessional, incompetent, dishonest company if you can help it. I can't believe they continue to be in business with the shoddy and shady way they treat their clients. All shameful, in my humble opinion.

DALLAS, TEXAS -- I recently scheduled repair service via Whirlpool's website with A&E Factory Service to repair a "new" duet washing machine purchased in December 2007. (The problem is the "SUDS" warning followed by a F35 error code. I did research on the internet to discover the error is caused by a faulty W10156252 Switch, Analog Pressure Sensor.) The service was scheduled for 8 am to 12 pm Monday April 6, 2009. At 11 am I called the 800 number to find out when the technician would arrive as I was anticipating a call from him at the last appointment. The operator had the tech call me back at 11:20 am.

At this time he said he would be here "around 2". He called again at 3:10 pm to say he would be here in 20 minutes. At 4 pm he pulled up in front of my house - he left at 5 pm without making repairs as the part would need to be ordered and take 3 or 4 days... at a cost of $159. I had already asked him at 11:20 am call to be sure he had the part. He said he could come back after he got the part to install it for $315... I asked for a written estimate and he said "we do not do that". It was clearly indicated in my confirmation email when I scheduled service that I would get an estimate.

I told him the price of the part was too expensive and he made a call to a local parts store which had it for $115 and I "could go pick it up. But we won't install it." I have since ordered the part from Amazon for $85.95 and it will arrive in 3-4 days. I will install it myself as it only takes a single screw to replace it. All said and done, I paid $86.17 to have no service provided and my washer is still broken. Perhaps Whirlpool should reconsider recommending A&E Factory Service as it clearly is neither "factory" or "service".