Amerigas Consumer Reviews - Page 3

49684, MICHIGAN -- I never chose to have AmeriGas. I got stuck with them after they decided to buy out a smaller company I was with (Level Propane). Let the drama begin. Each July I would to get a contract for AmeriGas to "lock" in my winter's propane costs. We all know with rising prices how important this is. Well I started to have problems with the Buckley, MI office sending me my invoices on time or at all sometimes including sending me my contract. I thought I could rectify this by paying online. That service was a joke as well. Even after you pay your balance the invoice still shows you owe. Never shows paid.

So your choice is online invoices and no paper copy or paper copy and no online invoice. Can'€™t have both. Whatever, I thought I was flexible and I dealt with that. It wasn't until they neglected to send paper invoices after I canceled the web service. So my bills came late and sometimes not at all. But the best part is they would consider it late and tack on late fees. I had to call the Buckley office several times to REQUEST a bill. Hello, I have a life; send me a bill I will pay. But for goodness sakes, I'm not tracking you down.

Fast forward to this summer. Since Buckley was making it a habit of not sending me information... like my lock in contract this summer, I decided to inquire with them. It was not so kindly explained to me that "oops, past the deadline you don't have the option to lock in this year", let's not forget to mention that they charge $90 to lock in any way.

So now I'm angry because they tell me I have to pay $2.50 a gal for propane this winter. WTF? Other companies are charging 1.79 or less depending on the plan you select. So at this point, I HAVE HAD IT WITH THESE JERKS! I decided that it would be best for me to select a new company. I called Hamilton in Traverse City, finally a local company with some class. They could switch me out no problem, lock in 1.79 and first fill .99. I had to run my current tank down past 15% according to the AmeriGas BUCKLEY OFFICE.

This is where the story gets interesting. I'm told by Buckley I have to pay them $100 to pick up my tank, that I paid them rent on even though it was NEVER really AmeriGas's, instead Level propane'€™s. (But the office said they sent notification without the specific amount, but nonetheless that sent notifications that there was a charge for pick-ups when they first took the company over) Of course I don't recall ever seeing or reading this. Not surprised, okay even though I was even angrier. I was planning to pay them maybe in pennies, but still pay them.

Now the kicker, I called today to make arrangements to pick up their piece of crap tank that was never really theirs in the first place and they inform me that it will be $100 pick up fee and because the tank has 10% gas, $100.00 pump out fee - because by law anything over 5% can't be moved. How the HECK did the other company move it to the end of my driveway then??? According to AmeriGas it was not legal. I've switched companies before and NEVER had to deal with this crap before! Down with the tyrants! So even though I am disgusted with AmeriGas they still managed to swindle me out of $200.00.

LEWISTON, MAINE -- AmeriGas out of Lewiston Maine has rude office people who never return a phone call! I have been trying for six months to ascertain whether a delivery slip dropped here was actually gas delivered here. The same tank had been filled just a week and a half earlier. When I called and stated I had a question on an invoice, I was told "I will have to look up your account and call you back" in a rude voice and no one ever called me back. I have since called several times, contacted the home office via their email contact page and also have written several letters disputing the delivery made that day.

I have not received one phone call or one letter back until last week, May 9 when a representative from AmeriGas in PA called me and asked me if I could make a payment on my past due account!!! I was livid. I told them I would love to IF I had a Past Due account. I told the story to that person, who assured me the local office would contact me. For once the office did call me and assured me they would take care of this and call me right back. That was last Tuesday. In the meantime, I received a collection notice on invoices I have paid - and I have the cancelled checks proving I paid them!

The AmeriGas representative from this office contacted my husband on his cell phone rather than calling the office of our company where I am the Co-owner and the bookkeeper and I am the one that knows about the charges. Not even the manager will return a call from this office.

When I contacted the collection company I was hung up on three times after their reps talked over me and would not listen to my question. I have never encountered such rude representatives in my life. I don't know how AmeriGas has any customers at all. I am in business for myself and also my husband and I own a business and we would not have any customers if we treated them the way we have been treated.

I am cancelling my account with them and moving on to another gas company which has a much better rate also! (Another thing AmeriGas does is jack up the rates sky high because their bookkeeping is so inaccurate they think you have not paid your bills!) They also have inaccurate info on their delivery tickets - they have delivered to a "temporary tank" here for several months, even though through their own invoicing, they state they picked up the temporary tank UNUSED in December. I think someone ought to look into the way they do business. Propane is a regulated substance and most propane companies know where the tanks they deliver to are.

If you are investigating this company to purchase propane, I say run the other way. There is nothing worse than rude and shoddy customer service. I think it is worth paying more for good customer service, but in AmeriGas' case, we are paying more for HORRIBLE customer service!!!

KNOXVILLE, TENNESSEE -- My tank was filled by Amerigas Propane and they charged me $3.47 per gallon. I called another company and found that the going price for them was $1.59 per gallon - almost $2.00 difference. I called Amerigas and complained and they agreed to reduce that bill from $3.47 to $2.99 - still a significant amount over the other company. I asked them why they charged so much more than the other company and the answer was "I don't know."

ATASCOSA, TEXAS -- Amerigas is expensive. Customer service is poor. They are billing me for 3 months tank rental, plus late fees, after I spent 8 months trying to get them to come and pick up an empty rental tank. Spend your money somewhere else.

WINTER GARDEN, FLORIDA -- It's going on the third week since I made the call to get my residential tank topped off. Four phone calls resulted in failed promises of delivery and now I'm out of propane. I've been with the company for 9 years now and this is beyond ridiculous. Not many alternatives where I live so I may be stuck. The company mantra on the recording is about customer service and safety coming first. What a joke - this outfit is the penultimate worst. If you can use somebody else then do so.

JUPITER, FLORIDA -- Horrible customer service that promises deliveries that never show up then have the nerve to offer emergency service with an additional fee for that delivery. On top of that they charge the most expensive fees in county.

MERRITT ISLAND, FLORIDA -- I need propane gas for my stove. So, I need propane to cook. Amerigas is charging over $5 per gallon. Average price for Florida is $3.90 per gallon. During a time when people are laid off due to the Coronavirus, Amerigas is gouging their customers.

PRESCOTT, ARIZONA -- Don't waste your time calling these people. Lots of alternatives, go elsewhere.

MISSOULA, MONTANTA -- Amerigas is supposed to fill my tank each summer when prices are low. I travel seven months of each year so I count on them to do their job. They didn't get it filled and now it is November. I called and their price is $.40 higher than the competitors. I refuse to pay a premium for a product that is not delivered on time. It's their loss. I pay my bills on time. Also, having the sales representative laugh at me was the icing on the cake.

NORTH LITTLE ROCK, ARKANSAS -- I have had Amerigas for 25 years and it was here when I moved here. I ran out of gas and they are now saying that the ventilation is not good in my attic. I have a Carbon detector and they have never gone off. So they will not fill my tank up. This is not the first time I have had bad customer service from Amerigas. Go Electric or use a different company.