America Online Consumer Reviews - Page 5

HILLSBORO, OREGON -- When I called to cancel my AOL service, the representative advised me to keep my account active for 2 more months so I could transfer my address book and clean up any loose ends while switching to my new online service. He said that he would hold the charges on my account during that time, but I would need to call back to complete the cancellation at the 2 months end. What I didn't know is that he was holding charges on my AOL Account only, not the DSL charges of my account. I didn't even know there was a distinction. He clearly knew that I would continue to be charged the DSL fees which added up to $70.00 for the two months.

When I called about this I got transferred twice and then finally to the DSL department. There, the rep told me that since I had agreed to the two months extension, that the DSL charges were standing. When I asked to speak to a supervisor he said that the issue was not escalate-able and that I could not speak to his supervisor. He refused to give me any numbers I could call to complain about this situation.

Ironically, I knew the reason the first rep wanted me to continue 2 months was to give me time to change my mind about leaving AOL. I thought the promise of "no charge" was a good faith gesture on AOL's part to try to keep my business. Now even if I wanted to go back to AOL I wouldn't. Screw me once shame on you. Screw me twice, shame on me!

GUILFORD, CONNECTICUT -- To how it might concern at AOL. I just received a bill for a $ 113.17 for AOL broadband service I never requested and charged an hourly rate that I had no idea I was subject to. I called the phone # attached to bill and spoke to a rep. She told me I had authorized something called Bring your own service (BYO) provider. I did not... I repeat I did not. She then proceeded to tell me every time I signed on there was a pop up telling me I was subject to a hourly fee. AGAIN I received no such pop up. I will not pay this bill until I hear from Better Business. This is an outrage. I have never been so angry at a co. in my life...

SAN MATEO, FLORIDA -- Customer Service at AOL refuses to correct billing errors in effect stealing my money. AOL mistakenly billed my credit card for High Speed Service that I have never received. The AOL Technicians could not get the AOL software to work with my system so the service was cancelled; two months later I got billed for High Speed Service anyway.

AOL Customer Service (Jeremy, Supervisor at Broadband Services on day shift 03/20/02) stated that it is company policy to not give refunds even though the company billed my credit card in error, only credit for AOL services can be given. Jeremy stated this was the policy created by his superiors Bob **, Ray ** and Steve ** and he had to follow their policies.

To help keep me as a potential future customer, I would like the following: I expect AOL to refund to my credit card the two High Speed Service charges that AOL billed to my credit card in error totaling $59.98. At the very least I would like a response from your company regarding this incident.

NEW YORK, NEW YORK -- After requesting over five years ago to cancel our membership, they continued to bill us. We finally contacted our credit card company and cancelled with them. Once we did that, America Online representatives began calling us daily. When we asked them to take us off their call list they continued to call anyway. Recently when we came back from being out of town, we had 8 messages from them. Over the past four nights they have called every night.

We have not used AOL in over 5 years and they still call us members because they have your credit card number and can bill you. They do not adhere to the 'Do not call' request and I would never use this company. They are horrible and the greediest company I have ever dealt with.

The problem with AOL is that it doesn't like to lose even in a game like hearts. The games will load you with clubs 90% of the time - this ensures that you will get the queen of spades 90% of the time. The queen of spades has a 13 point value in a game of 26 points. The object of the game is to get the least number of points, the first player to reach 100 points is the loser. You can play hearts for hrs over days and not Win one game. The game knows exactly everyone's cards and plays accordingly.

There are four player - 3 run by the game and the human player. This of course guaranties a winning rate of better that 90% of the time. This game absolutely cheats. I have gone so far a writing to the FCC in this regard. I am also contemplating writing letters to their sponsors now we know why Time Warner dropped AOL.

I recently went online with AOL to change the billing on my account to be paid with a check - debit card instead of the credit card I had used for years. Among other personal information, I was REQUIRED to give the password to my debit card along with all the other vital information. A few weeks later, many unauthorized debit charges hit my checking account. They were originated from overseas and made to a foreign company. My card has never been out of my possession and I am the only user.

I provided AOL this information with great reluctance and now my worst fears were realized. Your system is NOT SECURE. My very private and personal information has been leaked and compromised. I ABSOLUTELY HOLD AOL responsible for this. A very angry AOL customer.

AOL has shut down my accounts, which I use for my business and will not respond as to why. I have submitted the info for sending emails to MY customer base. After sending out emails a week ago my accounts were shut down. All I can get is that I need to send a written letter via US POSTAL to the CAT. I have been a member for nearly 15 years. All I can ever talk to is foreigners that I cannot understand. I sent them a letter via mail, paid for next day delivery by noon.

A week later and still have no response. They get my payment every month yet I can not get any satisfaction. I have a lot of saved business material on my accounts that I can not retrieve.... How legal is that? I have always "followed the rules" and when I got a notice of a TOS I responded to ask what I did to no avail... NO RESPONSE - Imagine that. I guess they think they are so big that they can screw over their customers.

AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have received error messages (3 times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was!

I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor.

I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. And AOL has SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL! I can no longer communicate with my customers, they are holding my address book hostage! This is the busiest time of year for retailers and I cannot receive emails from my customers with their orders or send them information.