WASHINGTON, DC , MD AND VA, DISTRICT OF COLUMBIA -- A year ago, I had several concerns about the customer service that was being provided to me in Bally Total fitness. (The city branches above.) My four year old had fallen in Bally's and had received a bruise on her head in the kids' club room. Instead of some Bally's workers being responsible and taking a report also, being concerned, two young female workers laughed and called my child names behind my back. Boy was I mad! I complained to their boss/Gm at the time and every since then, I had been disrespected by many of the Bally's workers and, treated poorly, and even made fun of.
The workers were very unprofessional and childish in PG Plaza and, DC downtown, and in the Capitol Heights, MD and in Pentagon city and the other one in VA branches. Because of conspiracy, the head boss would switch the workers around to those branches... and when I would switch to get away from that special lady and her friend to get away from the jokes, I saw her at the other branches as well. I had got fed up with the taunting and complained about them to the main branch in CA and the CA branch had treated me with respect.
Although I had lost a lot of weight from exercising in the branches, I was constantly teased by the DC and MD and VA guys after I complained to the CA guys and about the constant name calling when I would be in there. I was taunted by some of the same female workers from DC and some new ones and, by some of their male friends that had also worked there. My mistake was complaining directly in the branch at the beginning. The district manager did not do his job because he was not fair and he lied to CA.
He took sides with the special female worker. I had to call the people from California for my issues to be resolved. What if I didn't have a phone then what? After the people in CA resolved the issue, I was harassed repeatedly by some of the workers and their associates outside of the gym location. Stalked and slandered. This had become a police issue at that point.
This was really bad. Managers were friends of some police and some military guy that worked there was and it had become a conspiracy to make me leave. I am not crazy or mental or all those things they try to say they can. They are mad because after the complaints some of them got... I just know that I got fed up and left!
I went to the cable weights downstairs of the gym and wanted put the rope into the hook to start my workout. It was approximately 3pm on Tuesday, November 23. I opened the hook to put rope and it was as sharp as a knife. I cut my thumb pretty bad. I immediately went to the bathroom to run water on it and put a paper towel on it so I could use it to compress the area and stop it from bleeding. There were not paper towels. They had been replaced by electric hand dryers a long time ago. I went to management, told them what happened and showed them my cut finger. The manager told me to go to some other guy that takes care of that.
The guy was doing cashier work so I had to wait for him to finish with my bleeding finger. I told him what happened and took him to the equipment so he could see it. I told him he should also disinfect it because I have AIDS and if someone else gets cut they might get infected and not know they got it from there. The guy said he would take care of it right away. I went to the locker room to change so I could go home and 10 minutes later when I got out there was no one at that equipment nor any sign posted there.
On my way out I told the manager that they should really consider putting paper towels back in the bathroom but he said they aren't going to do that for two reasons; 1. cleanliness and 2. cost. I said, alright, its your option and I left. I was going to just forget about the incident but then I thought I should at least put a review in writing on the internet so there is a written record of what happened somewhere.
If they end up not disinfecting the equipment (but I hope they follow through and do so), or there might be one or more people getting infected if they get cut just like me. I wonder how many other people might have gotten cut already and not reported it at all. If you go to Bally's Hollywood, just be careful when using the equipment. If you get cut have yourself tested for HIV two weeks after you get cut and again 6 months after you got cut just to be sure you weren't infected.
NORWALK, CALIFORNIA -- I joined Bally Total Fitness in 2006. It was a nightmare. I had to pay for a year and didn't use most of it because the gym in downtown DC was more on the gay sauna side than everything else. I got tired of walking into men having sex and masturbating in the sauna and shower area. I wouldn't be complaining if I had signed up for a gay sex club, but the cruising there is way too much. Even on the floor, where the machines are located (basement, cheap looking and depressing), I noticed heavy cruising.
I went to the gym to work out. Not to hook up. As I said, I had to pay for the entire year to cancel my membership. I requested many times not to be contacted by Bally Total Fitness anymore and yet, they don't stop sending my unsolicited mail and calling me to offer deals that I am not interested in. Stay away from Bally Total Fitness! If you make the mistake of signing up for this low budget, low quality club, you will be end up with this rejection junkie following you forever!
In March 2009 I signed up with Bally's in Matteson, IL. I was told by the representative that I was getting a month-month contract but that the monthly price would be locked in for 2 years and would be automatically drafted from my checking account every month. I made sure to ask that it meant I can cancel at any time for any reason which he confirmed. In May 2010 I went in to cancel my membership at which time they told me I would need to mail their corporate office. 6/1/10 I wrote a letter asking them to cancel my membership.
I never received a confirmation in the mail but noticed that the July fees were not drafted from my checking account and when I called their toll free number it could not find my account number so was relieved that it was cancelled and was as easy as promised when I originally signed up. But the I received a letter in Oct. 2010 stating that my account was 90 days past due and was in danger of getting sent to a collections agency. I immediately called and told them the above information and the representative then told me that he has been hearing a lot of people complaining about misleading sales people at the stores.
This infuriated me and he had no answer or explanation as to why they know about it but refuse to do anything about it and gave me my 2 options-pay the account in full to the end of my contract or pay it up to date and then go back on a month-month billing. I went in to the Matteson location and was helped by the GM-well, I wouldn't say helped as he had no care as to what happened or that his employees were misleading people. He did tell me that the account hadn't been sent to a collections agency yet so I paid the account up to date. I didn't want it linked up to my checking account again as I have no trust in the company any more.
Then last night I received a phone call from the collections department saying that my account will stay with collections until I pay the amount due to fulfill my contract and they had no report of me paying up to date at my local branch. I am soooo frustrated with this company and no one seems to care that they are messing with my credit history which I work very hard at keeping up with! I will NEVER step foot in any Bally's and the only time I will ever speak of them is to stop someone else from falling into their lies!!
HOUSTON, TEXAS -- Five years ago I stopped going to Bally's because they closed it and I changed to 24 Hour Fitness and I recently found out that these thieves from Bally's have being charging my credit card since I left. People always check your bank statement or you would be rob blind. I wish there was a way that I could get my money back. I tried calling them and they told me that it was sold to somebody else. They gave me another number and I waited to long and hung up, but I'll try again later on when I calm down...
Bally is the worst fitness center. They REPORT CREDIT COLLECTION if you close MEMBERSHIP. They let you write membership paper, but actually it's a CONTRACT. They will say you can close your membership by just writing in paper and send it to headquarters. I did that, and there is no confirmation of closing, and in fitness center they said it is closed. But it is not and 4 months later, they put your credit history into collections with 4 months 2 months and report 4 months late payment-- this causes 7 years of your credit history will go away and drops points 150. I am screwed... I called them, they made me pay them but not take the report back. So totally it's screwed my Life.
CANTON, OHIO -- NEVER EVER JOIN BALLYS. The company is a scam and thrives on ripping off innocent hardworking people. I was a member for 6 years & they closed the 2 locations within 25 miles from my home. I was never notified the places were closing and they won't refund the 8 months membership dues I already paid before they closed. Now the closest Bally's to me is 33 miles away and my contract clearly states I can cancel if there are no locations within a 25 mile radius of my home address. They let me cancel, but won't refund me. WHAT A RIP OFF. I will have to contact the attorney general and start a class action lawsuit to get my refund.
I even told Bally customer service I would leave reviews all over the internet & contact any news media that would listen & Bally's doesn't care. CALL YOUR STATES ATTORNEY GENERAL IF THEY ARE GIVING YOU THE SAME RUN AROUND. CALL 1-866-40-BALLY and make them spend the money on customer service reps they stole from you!!!!!!!!!!
CUTLER BAY, FLORIDA -- Let me explain why this gym is so good. Great staff – helpful, smart, fun, funny, and friendly – make conversation with them, joke with them, or just pick their brain for workout tips. Sexy people – the women here are HOT! The members are hot, but the staff is even hotter! Don't believe me? Then schedule a sales appointment with Claudia – she has worked in a gym her whole life and will give you a rundown of everything that you need to know about fitness. She will do all of this while weakening you with her $10 million dollar smile, and incredible body! Seriously, ask for Claudia! AND GET A PERSONAL TRAINING PACKAGE. YOU WILL NOT REGRET IT!
The following is my experience with Bally. Most of the staffing is rude, including but not limited to maintenance, management, personal trainers. Most of the staffing is not only caustic, but they are not helpful. They are professional liars and will tell you that the air conditioning is off because it is broken and will be working soon. When in fact, the air conditioning will be off the entire summer so they can save money.
The rest rooms are a battlefield of germs. With toilets not flushing and bathrooms untidy and dirty. The lockers do not get cleaned either. Cleaning is not in their vocabulary. Forget about customer service, that is not in their vocabulary either. When you call corporate you will get someone different every time. You should not have. To call corporate for anything anyway. The Bally center you are a member in should be able to solve any and all problems. DO NOT SIGN UP AT BALLY'S.
CALIFORNIA -- I went to Bally's on a quest pass and before I could step foot on any exercise machine they called a worker upfront to take me in an office and get me to become a member. He was going over all the "so called perks" and convinced me into signing what I thought was a month to month deal. I asked him over and over "this isn't a contract right?" and every time I asked he said "NO". Come to find out after $2,300 dollar bill I had signed a 3 year contract unbeknownst to me.
I tried to cancel the membership and was told the only way to cancel is if you have medical reason why you can't work out and a doctor has to write them a letter. I was so pissed because I was totally lied to. By the way I only worked out twice with the membership. So I advise to not sign anything no matter what they try to tell you. It's a total scam because they know nobody is going to sit and read all the pages and understand exactly what they're talking about. I have spoken with several people who Bally Total Fitness has done the same thing to.