MELROSE, MASSACHUSETTS -- I have placed about four orders with Blair over the last year. The product is as good as I had hoped it would be. However, there appears to be a major problem with their website ordering form, which on three occasions misread what I had written. I tried but was unable to change it back to the proper delivery address. Even when I cancelled and resubmitted the order, it created odd errors in the new version. As careful as I was, there were name changes and number changes on the address.
This last time, I ended up placing my order over the phone, but I got a notice a few days later that they needed my billing and mailing addresses again. I submitted those through Customer Service email, and even then the results came through with additional symbols and letters. The people I have spoken with have been very courteous and I don't blame them, but they must do something about their flawed ordering system. They must be losing many frustrated customers. The orders have thus far arrived satisfactorily, though delayed.
WARREN, PENNSYLVANIA -- Called customer service and reported the problem. They never really fixed the website problem. Tried using it about a month later and still kicked me out in the middle of shopping. Liked some of their products, but will not buy from them when they cannot even maintain their own website and customer service does nothing to fix the problem. They just told me it was a glitch and they were working on it -- try again later. Obviously it was never fixed-- maybe never reported to management or they don't care.
WARREN, PENNSYLVANIA -- I'm amazed that anyone has anything positive to say!! I've tried 3 orders... only got product once more than 3 weeks later. Start with confirmed orders for product backorder but not disclosed. Then erratic emails confirming order, shipping status (despite promised by earlier confirmations). Add confirmed orders "cancelled" with no customer communication after confirmation of order because "they could not verify payment" (payment clearly committed on my paypal account). Then try to get order status for 3 times using web tools. That didn't work.
Customer service works banker hours, and you sit on hold forever... and their web email system won't accept certain email addresses, even though their ordering system accepted it just fine. My last order I tried (they had a product that I couldn't find anywhere else), I ordered for overnight delivery. 4 days later they haven't managed to ship it yet. The worst is when you try to talk to customer services... and I was even extra nice and understanding, since you don't want to shoot the messenger... and was treated with total lack of interest, explanation or common courtesy (snotty). No product or price is worth it!!
WARREN PA, PENNSYLVANIA -- This company customer service is the worst. Make it short I will never ever buy from them again. I found out this site is for low income middle class income stereotype. They lied to you, won't give your order, lie about it's on the way, lie say UPS have your order when they don't. Dare not send something back they charge you first that. You order bulk order they charge you individual taxes each item. I still haven't got my order I spent almost 200$.
No I don't want refund. They charge you for that but they can't on my part. My bank got my back. I just want my order. Never again. Buyer beware. You don't want this headache. This probably a good company. I wish somebody in the Blair family see these complaints. Make their company. Mr John Blair look bad. May he Rip. Sad how customer service ruining his name.
WARREN, PENNSYLVANIA -- I have lost 20 pounds recently, so I needed to get smaller-sized dress pants. I saw some in a Blair catalog that I thought just might be perfect. Ha! Shame on me. I should know better than to order from this company. I used to do so, and it cost more than the price of the item to send it back. I have given all the Blair clothing I own to the Goodwill, as I will do with the 2 pair of pants I received today. The fabric is so scratchy and cheap that I would be embarrassed to wear them in public.
WARREN, PENNSYLVANIA -- I received an email from Blair offering 50% off clearance items. I placed my order, and the discount came up, shown in red. When I received my order, the discount was not listed on the package invoice; 50% was not reflected. I called customer service and was told that the email that was sent was only good for a four hour window (i.e. 12-4 pm) Eastern time. I live in CA and I placed the order at 2:30 pm, Pacific time. Very sneaky, Blair!!!
Not sure then, why the discounts showed up in red and led me to believe that all was in order. (This is an unconscionable business practice.) No apology from customer service. Never again will I buy from this company. Clothing isn't that great, anyway.
Do not deal with this company please. The supervisor is always too busy to speak to customers. The reps are rude and don't care. This company does not care about customer value or retaining them. Please do not order because if there is a problem they don't care. They will ruin your credit. I really wish I had read the reviews on this company first.
On April 25 I called to place an order. At the end of the order I wanted to use a promo code but the representative says he could not use it. So I canceled the order to go online to place order. Well the order was canceled but the charges stuck, therefore unable to reorder the items. Now there's no record of order but they will not remove the charges saying we can't find the order to remove the charges. Duh. Is that my liability now! I can't pay for something I don't have. Nobody will help resolve this issue. I suggest no one order from this company.
SOUTH CAROLINA -- My wife ordered a men's jacket for my birthday. It looked nice on the photos. When it came it was very poorly made and missized. We had to return it and were charged return shipping and handling. Watch out for this company. They sell you junk and charge you to return it.
As a first time customer of Blair.com, I would like to warn anyone who is considering doing business with this company of its fraudulent business practices including: 1. Blair.com advertises products as available on their website and does not tell you the item is on backorder until the items delivery due date has expired. Then Blair.com fraudulently refuses to cancel your order, saying your item is “in shipping” only to tell you later that it is again on backorder.
In November I purchased items as Christmas gifts. The shipping policy on the Blair.com website clearly states: “In-stock merchandise typically arrives in 7-10 business days with standard delivery.” After 3 weeks of not receiving my items, I tried to contact Blair.com at the number on their website listed above. This is when I first encountered the message “We are currently experiencing unusually high call volume and are unable to handle your call at this time. Please try your call again later.”
After trying to contact them by phone for a week, I completed the Contact Us form on their website. It took 5 days to get an email back from someone at the company who said the item would be shipped in the next few days. By that time, it would be too late to receive the items before Christmas. So, I sent an email back requesting that they cancel my order. I sent a second request by email to cancel my order, but never got a response. I tried once again to contact the company at the customer service phone # provided but just kept getting the same phone message to try back later.
After two more weeks of failed attempts to cancel my order I contacted my credit card company. Luckily, they were able to reverse the charges made to my credit card by Blair.com Here's my advice: DO NOT DO BUSINESS WITH THIS COMPANY. If it's too late and you're reading this because you are in a similar predicament, try contacting your credit card company and getting the charges reversed. Then, if your items ever do get shipped to you, refuse delivery. If the items are delivered when your not home just return them to the Post Office, UPS or whoever delivered them – and GOOD LUCK!