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Burlington Coat Factory Consumer Reviews

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A Bad Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARLINGEN, TEXAS -- The worst experience was when weak management decides it thinks it can yell at you in front of customers and knowing so many secrets from this store it changes the rules as they go. You try to return something they give you an excuse so they won't lose money. I know some of their employees were always under the influence but management allowed it. Customers were sometimes turned away without anything in exchange only in-store credit if something faulty was returned. Why get something from there that could break as well this store needs a lot of work audits that they do are made up numbers so they can look good.

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Exchange Bad Behavior
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- Good morning Burlington, the place I thought where to shop happy; unfortunately, it's not. Today, I went to return, or in the right words, to exchange what I bought for my kids as Christmas gifts, as the size was little small. Anyway, we walked in and went to register 8. I gave the lady what we needed to be returned, and she looked over the receipt without looking in the bag, as I asked her if she wants to check; she said no. "Ok," I replied. "When we are done, we will come back to you;" she said any register.

Now the adventure began when we came to register 7. Of course, you could tell that the cashier had no good behavior at all, but I had to exchange what I needed to exchange and leave. I showed her the receipt and told her that these are the clothes we purchased on the receipt. She brought the bag and looked over the tags that we have. She consult the next cashier, as the price did not match the receipt, and I told her it was purchased from here; then without her responding to me, she just looked at me.

She went to the superman/security guard. I am not sure what the conversation was all about, as I waited for ten minutes, and when she came back, she said that the jeans was not purchased from this store. I told her "Ma'am, it's from here," and she kept insisting that it was not from here, after she told me before that the price not matching the receipt. She said if I wanted to look over the recorded video from the security guard, and I said yes.

On her way, she told the superman/security (the one who sits by the door), that I said I don't believe what she said! I looked at her and replied, "I did not say that; don't reword my words." The superman yelled at me for something I did not say. I told him not to yell at me, and the cashier said that I wanted to look over the recorded video; he said no.

I replied "Why? I have the right." And he said "No, because I don't want to, and it is not purchased from here." He accused me of lying about the jeans being not purchased from this store; he told me that it was purchased from a different store, and the cashier said that the price did not match the receipt, but the serial number of the jeans showed up on her computer.

I looked at him and said "You know what, I will get the jacket, and I assure you that the jeans were purchased from this store. If the cashier was here, she will tell. I went back to the cashier and the jacket dropped on the floor by the cashier's side. She took it and returned it to the other table, and I told her I need this jacket and she said that I dropped it. I looked at her and said to myself, "What kind of people this Burlington store is hiring?"

The people are very unprofessional and very demanding in their behaviors toward customers. They need more supervision and training, and the superman they had there is very rude. The superman does not respect people; he thinks, with his muscles, he can be rude and people will get scared of him. The workers do not communicate well with each other, or with their customers.

Below is the location of the store and the name of the cashier I can't remember the name of the muscle superman/security. Am going to post the jeans, the tags and the serial number of the receipt. I hope there will be action taking toward the unacceptable behavior.

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Online Purchase/Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have shopped at their stores. This was my first online purchase. It is nothing but fraud. I am unable to get anyone from customer to respond to me by emails or phone calls. Unable because it does not exist. When you make an online purchase, you must create an account in order to get a tracking number, and therefore, proof of your purchase. My only proof is that they charged me for my purchase within 2 hours. It shows on my credit card. Despite having contacted them 7 times by emails over 7 days, I never get any response. I am only told in an automated email that someone will get back to me within 48 hours. They never do.

You cannot create an account because their site doesn't allow you to. Despite following their online attempt to do so, you will be told that "the site isn't able to do this at this time". In 7 days, it has not changed. You will never be able to reach anyone at their only number they give you at their site. I have called during different times, 8 am - 8 pm, M-F. No one will ever speak to you or tell you how long you have to wait, just an automated response that puts you on hold because "we are experiencing very high call volumes at this time". I have waited over 40 mins. It is nothing but fraud. I have contacted my credit card company for the fraudulent charge.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I was in the Burlington Coat Factory store located on Orange Blossom Trail in Orlando, Florida yesterday, store number 322, at 8204 S. Orange Blossom Trail, and encountered several issues that I feel need to be brought to someone's attention.

I was there to sign up and complete the baby registry for the birth of our first baby at the end of May. After filling out all of the proper information at the self-service baby registry I followed the directions on my printout in order to receive the price gun, so that I could begin adding gifts to the registry. And since no one was in the general area, I decided to go to the Customer Service desk in order to be helped.

I stood for 15-20 minutes at the Customer Service desk before I was told that I had to make the line to the cashier desk which happened to also be the Customer Service desk and is not clearly defined as such. And not only did I stand there for a while before being told this information, I was told rudely by an employee that was just walking by, not even by the "Customer Service Representative/ Cashier". After speaking with the “Customer Service Representative/ Cashier" an "all call" was made for an employee, **, that there were customers in need of assistance in the baby registry area, and they needed assistance.

My wife and I then went back to the baby registry area immediately and waited for **. Not only did he not show up at all, we waited for 20 minutes before an employee to even remember, or notice, that we were still waiting for this employee. The other employee said that he would find ** and let him know that we were still there but he still never came. Another 10 minutes go by before another employee walked by and noticed we have been waiting for a long time in the same area and asked if she could help us with anything, we told her that we were waiting for ** to come and help us and give us the scan gun in order to add gifts to our registry.

Supposedly this employee knew how to handle this so she located the scan gun and "programmed” it in order for us to be able to scan gifts into our registry. The first five items I scanned did not even register, the scan gun kept saying it was a bad scan and did not accept the barcode that I was trying to add to our registry, I had this error even after I scanned any barcodes that were shown.

After much wasted time in waiting and faulty equipment my wife and I decided that it was time to go, as we were walking to the front of the store we walked by an employee and happened to look at the name tag and guess what it said, of course, **, he was walking around the store and re-arranging items to make them look more appealing, and not helping guests that have been waiting for him since finishing the baby registry form.

Before we left the store I requested that a manager come and speak to me and had to wait another 15 minutes before one was even located. The manager came to speak to me and never gave his name, he only had his name tag and it did not show that he was actually the manager at this Burlington Coat Factory. I told him about the issues that I encountered at the store and was told that ** was a decent employee and is usually pretty helpful, and that he would look into the issues that we encountered during our trip to Burlington Coat Factory during one of the happiest times in our lives.

I cannot believe that Customer Service has gone this far to the waste side and that people are working "just to earn a paycheck". I also want to point out that many of the display items, in fact almost all of the display items, are covered in dust, stained, and just plain nasty looking, as if they haven't been cleaned in quite some time, some of the clothes were discolored as well but nowhere near as bad as the equipment.

I would never recommend anyone to shop at Burlington Coat Factory, especially the store on Orange Blossom Trail in Orlando, and most of all I am going to tell everyone that I know to never try to do the baby registry because of all of the recalled equipment due to child safety, dirty and stained equipment, a major lack of customer service and customer satisfaction, along with the inability to satisfy their customers. Although my wife, my unborn baby, and I will be brushed aside, I will make sure that everyone I know knows the issues that we faced and the lack of care that we were shown on this visit on January 22, 2013.

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Poor Customer Service & Relations
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PORTLAND, OREGON -- I bought some cute Carter boots for my daughter, but upon getting home and putting them on her, to see how they worked with the outfits I bought them for, the zipper was separating below, so I decided I would return them and pick out some other boots. I pulled into the lot, and got my daughter out of her car seat when she then kicked off her shoes. I already had the diaper bag, my purse, and her and didn't have room to carry the shoes, so I placed them in the bag and carried her to a cart.

Immediately in the store, I get in line to replace my items. The man at the counter asks for my return and I hand him the bag. He takes the boots out and asks for my receipt, which I then got out of my purse. It checks out and he gives me a refund. I then head back to the shoe department to find another pair of boots. However, they are low in supply and there aren't any that will fit my daughter, so we leave.

The next morning I remember the shoes are in the bag. I return to the store and speak the manager, **, to ask him for my daughter's pink Nike sandals in the lost and found. He informs me that there aren't any in the lost and found but that he will personally find out what happened to the shoes. He asks me who handled the return and asked the cashier where they placed the boots and the bag they were in. The cashier states the bag was placed on the counter, even though I saw it thrown onto the floor after he handled the refund.

I ask the manager if it is possible they threw the shoes away, and he flat out denies it, "No way, we don't throw bags away." He suggests that may be they thought my daughters shoes were shoes they were selling. I told him that "Burlington doesn't sell pink Nike sandals, and besides they weren't brand spanking new, I bought them last month." He asked me what time we were in the store, I told him from 6:30 to 7:15 pm.

He said, "Well, our camera guy will be in in the morning, and I will have him review the cameras. It is possible a customer stole the shoes off the counter." I said, "I highly doubt someone would steal used shoes from a store, especially right off the counter by the register." But he assures me they will find out what happened to my daughters shoes. He double checked to make sure he had my correct number and I confirmed it for him. He said, "I will call you once my camera guy reviews the tape." I felt like he was just trying to get rid of me. But regardless I gave him the benefit, and I waited... and waited... and finally I called him.

And guess what, after finding out who I was, the person answering the phone said, "** wanted to know if you would like to leave a message since he can't talk at the moment." No thanks, it's apparent he isn't too good at answering calls, returning calls, or customer service for that matter. So, I think I have had enough of Burlington's increasingly poor customer service, regardless of the prices of their products. It's a shame, I used to work at this store and we used to provide excellent customer service.

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Prices
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SPOKANE -- Bought a light jacket there a few days ago. I can't speak to the service but as for prices... buyers can do much better at a Kmart or Walmart. Don't know why I go there at all anymore. You have to submit your email when you write a review. I don't trust this company and suspect my email may be sold to advertisers. If you don't comply they won't accept your review. Not a good company.

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Her name was Lucy the Salesperson
StarStarStarStarStarBy -
Rating: 5/51

PHILADELPHIA, PENNSYLVANIA -- Me experience today at Burlington was just fantastic and wonderful due to a saleslady named "Lillie" who works in the ladies department and the coat department. She was just great and such an asset to the store and sooo very helpful. I just love her and was just lucky to have someone so helpful. I got such a beautiful coat thanks to her.
Thanks so much Lillie for your help.

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Bad Experience With Layaway
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA BEACH, VIRGINIA -- I used the layaway at this store for the first time and when I picked up my layaway, I had to return a few of the items, and when I did I was told that I could not get my money back, and that they would have to give me a store credit on one of their gift cards. I ask why and was told that it was their policy. I let the manager know that I was never told that I would not be able to get my money back when I put the layaway on. Her response was they don't have to tell me because it is posted in the store and on the receipt.

I let her know that I spent my money in there when I put the layaway on, but now I choose to not spend my money in there and wanted it put back on my card, and who was she to tell me how I have to spend my money! If you go into the store and buy something and you need to bring it back you get your money back. Why is that any different than putting it on layaway and paying to get it out and not be able to get your money back if you need to bring anything back. It is my money and I feel that they don't have a right to tell my how I have to spend it. They need to change the policy!!! I will not shop there again.

Just going to call it a lost and not give them any of my business again. I purchased a jacket from there last year and only wore it a few times before it ripped in the back and around the buttons it was ripping. I can't wear it now and can't take it back because I don't have the receipt for it. And when I got the layaway out, I had put some jewelry on layaway and when I got it home, the bracelet broke taking it off my arm and the two chains I got broke before I could even wear them broke. I will not be shopping this store again.

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Talk about service at Burlington if you feel lucky hitting Powerball
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- Customer Service was so Rude. Enough about this store's customer service. This store has to come down eventually because of all this nonsense service. Experience: I bought a coat and showed them coupon on my phone. Cashier (boy) demanded that they can accept only paper version. Acceptable to me (prevents store fraud by their own employee in some cases). I asked if I can bring the coat and paper coupon back for price adjustment and I was told that I can do that.

Cashier asked another employee (seemed to me like store manager) about the same and I got the same answer that I can do price adjustment during my next visit. Either way no big deal, they can just process return and rerun the transaction using coupon.

I went the next day and customer service (rude/dirty) lady/girl said I have to find it on the floor and then do another transaction. I requested that I was told that I could do price adjustment by the cashier (boy) who was also present at that time at another register but again I was declined service. I asked another (nice) cashier who was behind that rude girl cashier about the matter. She informed the rude (girl) cashier that she could simply process the return and re-run the transaction using coupon.

Rude cashier snatched the coat from nicer cashier and said its store policy (as if she owns the store) that she cannot even allow the same coat to be returned to customer and I have to find a new coat from the store. What a waste of time encouraged by self made store policy.

Am I Going back over there? Never. The environment because of such employees makes experience make worse. Buying is never fun in such an environment and spending hundreds on coats from Burlington seems wasted. Store: 1563 Franklin Mills Circle, Philadelphia, PA Date: 11/05/2012 Time: Around 7:30pm.

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Debit card purchase: charged twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLESTON, SOUTH CAROLINA -- On April 1st, I purchased a few baby items from BCF. The items, with tax, totaled $11.90. I thought I had made a terrific purchase, as I had bought other baby items for my son's baby at other stores, where the prices did not seem as fair. LITTLE DID I KNOW! When I went to purchase the items, using my debit card, I put my PIN number in, and the clerk stated that it "did not go through" and would I put the card PIN through again. That did not seem unreasonable, and I made sure that my purchase was only listed one time, for $11.90 on my receipt. After I got home, I went online to my bank account to look over purchase activities.

The $11.90 showed up, and was debited, twice. I went back to BCF on April 2nd in the late afternoon. I had already spoken by phone with the stores manager of that day, who advised me that I would need to bring in my receipt and proof of the double-debit on my bank record, and that the info. would have to be faxed to the corporate headquarters! I had never heard of such a thing, having had stores such as Petco accidentally charge twice for a purchase, and they readily corrected their error at their stores.

So in order to get back my $11.90, I drove all the way to the BCF, incurring the cost of gasoline (due to driving distance from my home) as well as my own time, which I also value. After giving my receipt and banking record page to an associate at BCF, I was told that they would need to make copies and fax the information to their headquarters. I was then told that the associate would call me to let me know when the headquarters answered their fax.

WELL... here we are on April 4th, and no phone call on the 2nd or the 3rd, and I finally called this associate this morning. She "explained" that there were circuit problems through the store organization, and that she would check into the situation and call me back. She also said to keep checking my bank account to see if the error had been taken care of, and my money refunded. Well, it is now 4:31 P.M., and: a. No phone call back from the associate, or anyone at the store; b. No reversal of the extra set of charges on my account.

Am I to assume that when a mistake is made by an employee, the computerized cash register system, or whatever, that I need to just "swallow" the extra set of charges, thereby costing me $23.80 instead of $11.90?
I am furious. I realize that other customers have had far worse experiences, but I think I have give them ample time to respond and take care of this. I welcome anyone thoughts on this. Thank you.

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Burlington Coat Factory Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 23 ratings and
49 reviews & complaints.
Contact Information:
Burlington Coat Factory
1830 Route 130
Burlington, NJ 08016
609-387-7800 (ph)
www.burlingtoncoatfactory.com
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