MINNESOTA -- In early part of September 2016 I got two estimates to do my flooring. One for $2500 and one for $1850. The last one from Carpet King. I went with them because of the promises they made it and the salesman appeared to know what he was doing. The latter I'm having an issue with and also the customer service of this company. After the install of maple flooring they put the quarter round of maple up against my oak baseboard which totally looks wrong and the specialist doing the install on top of the sales person should have said we should not do this, but in fact it was done and I called to complain about it.
I got the runaround for three weeks only to finally have the customer service guy say "yeah we can do it but I'm gonna charge you $600 more!!!" I told the guy at customer service that I am very unhappy with this and that I should not have to pay anything seen it was their mistake. The sales person was in and out of my house within 15 minutes. We did not spend time talking about this at all. I read about bad reviews before but I figured I'll go with them it'll be OK, boy was I wrong.
I told the person at customer service I was gonna leave a scathing review everywhere I can and he didn't seem to care. I spent $1800 plus I'm hard-earned money on this company and this is the treatment I get. I am so upset I can't tell you. Do not I repeat do not use this company unless you want to get the shaft on any customer service follow up. A big-name company like Carpet King totally dropped to ball. I am so upset.
ROSEVILLE, MINNESOTA -- In searching the internet for reviews on carpet installation, I found two things lacking. First, there are few complimentary reviews (at least ones that don't seem like they were written by someone who works there), and second, I found very few reviews on Carpet King. I am happy to do both today.
Since I found so many negative comments online regarding other places, like Empire, HOM and Lowe's and none on Carpet King, I decided to go with Carpet King. From beginning to end, my husband and I had a great experience with the company. The sales woman-Anita, was extremely helpful and informative. She was friendly and patient with us, which we appreciate, as this was our first time purchasing carpet.
Our measurement went equally as smoothly. The Carpet King representative showed up when he said he would, and was professional and friendly (and only took like 15 minutes). We ordered our carpet on Friday, and it was installed Tuesday. The installation went equally as smoothly. Again, the installers called when they said they would, and arrived right on time. They were friendly and professional -- and efficient! They wrapped up in 3 hours and now I have beautiful carpet!
The prices were reasonable, and with the current promotions, we paid far less for installation (including tear up and haul away) than we would have anywhere else. Thank you Carpet King. My husband and I are so pleased with our experience and are singing your praises to everyone.