ROCKLAND COUNTY, NEW YORK -- I got Castle windows installed about 5 years ago. Good product and service, so I contacted them when I thought of installing a sliding patio door. First time around I was a naive buyer. Now I'm more experienced and found myself suspicious of their sales technique. Long presentation (too long, almost an hour), high price that the salesman was able to reduce twice with a phone call, (hmm!) and a price that was only good while he was in my living room, no time to think about it.
When I said I might sign today, and take advantage of opting out of the contract within the 72-hour period allowed by law, the salesman said he didn't want to go to the trouble of writing up the contract. So, no sale. Good thing, because I got some unanticipated bad news a few days later, and would have been hard-pressed to afford the door. Get other estimates first, then decide if you want to go with Castle. I have no complaint about the windows they previously installed. The salesman was so hyper, he left me with a headache, the only one I've had this year.
PHILADELPHIA, PENNSYLVANIA -- Steer clear of this company. I've had a few windows installed several years ago based on the replacement warranty for life. A window got damaged, and I'm now going on month #4 waiting for it to be fixed. I've waited at a scheduled appointment and they didn't show up or even bother to call. When I called about the appointment it was dismissed and scheduled yet again.
Two more times appointments had to be re-scheduled on their end. For the money you pay for these windows it shouldn't be this difficult to have them repaired or replaced. I have more windows to replace in my current home and will be installing 8-10 in my next one under contract, but not by Castle!!! Thank you for opening my eyes.
NEW JERSEY -- A salesman came to my home and would not provide me with an estimate because my husband was not home. I am the decision maker in my home and all I needed was replacement windows. He offered to come on a Sunday but said I better have coffee waiting for him?? Really and I am the customer.
What company in this day and age needs both working individuals to be there just to get an estimate to have windows replaced? I received estimates for my driveway, for siding and for cutting my trees all by lonely self without having my husband there. These company is clearly from a different era and they need to get in touch with the new Millennium. Not to mention that if they are into hiring the sleazy car salesman type then they hit the nail on the head with this guy. He was pushy and rude and I feel sorry for anyone who is weak because this guy would definitely try and bully you. YUCK! Beware!
MT LAUREL, NEW JERSEY -- Horrible high pressure sales experience. 3 hour sales presentation lasted from 8PM to 11PM. Had to ask the salesman to leave. Tried to get us to sign a contract that night. Clearly got agitated when we said no. Then lowered the price 3 times, over 2 thousand dollars. We ignored him while he put away his presentation material. As he put his things away he called his marketing manager ** (all at 11:00 PM) as if that would convince us to sign a contract.
Would not give us a per window price. Would not leave any material for us to review at our leisure. We would not purchase Castle Window under any circumstance. If they truly had quality windows and quality installation they would not need such high pressure sales tactics. We did learn some good information about what to look for in a replacement window.
To Castle's credit, they did follow up after I expressed frustration with their sales rep and company. The managers do seem like they want to make things right with their customers.
NEWINGTON, CONNECTICUT -- Castle Windows aka Custom windows. Original contract is bogus. We were supposed to have the windows done in 2 days, it took 2 months. After many canceled appointments and work missed on my part. Windows were upside down, holes in screens, scratched glass, sliders don't slide. Left garbage and nails in my yard. We agreed to the install because we were told we would lose our price and pay much more the following day, the salesman was at our house for 4 hours trying to convince us to buy that day.
Don't sign anything on install day unless work is completely done because once you sign that they get paid by your finance company and they will get back to you when they feel like it. We had 8 windows unfinished and exposed to the elements for 2 months and we had a big snow storm which put moisture inside the window frames. We made many calls begging to have them finished and got the run around by everyone I spoke with.
After 2 months of stress my windows are finally finished and fixed. I feel like if I didn't contact my finance company and have them get involved they would have never come back. If you are paying cash up front, I would consider going somewhere else.
MT. LAUREL, NEW JERSEY -- I purchased a new front door from Castle in January. They promised to start work a month later but ended up coming in May. When they installed the door, their own workers noticed that the door was damaged and needed to be replaced. They came back TWICE with different colored doors and which were also damaged. When I kept complaining that they sent the wrong door and the wrong color they kept blaming the factory.
It's now December and I still do not have the door I wanted installed. I keep calling them and they do not return my calls or even have the decency to talk to me. One person keeps telling me that they will bring the correct door once it's ready. It's been almost 1 year and they have yet to install or even bring the correct door! Be careful when dealing with these guys because they are terrible!!!
MOUNT LAUREL, NEW JERSEY -- From the start I was referred to Castle by a friend who had windows installed. The staff there are very friendly, they actually know they're talking about when you have questions unlike a lot of places. They were also very helpful. I had no problems at all, we had to schedule a time to install my windows and they were there at that time. A lot of places say they will come at a certain time and I feel like I'm waiting around for hours. With Castle Windows you are dealt with nothing less than professional. Great experience! I would recommend them to anyone who wants something done right and quick!
MT LAUREL, NEW JERSEY -- After a high pressure 2 hours sales pitch. Which we were chosen for their "special Discount" we decided to spend 12,000 to change out 17 windows. The salesman said all can be done in one day. I thought "really?" On day one the crew said this would be 2-3 day install. So we assumed they set up additional days. They never did. We called to see when the next day could be - we got one week away now. Also all of the shades had to come off and furniture moved to do the install. So now I had to get paper shade to put where 1/2 the job was done. They said we will send large crew to finish quick and bring a heat gun to make the sealant dry fast so we can re install all the shade. BS.
2 men came and said "Heat gun? How can we heat a vinyl window - it will burn." So they did do a nice install BUT we had to put back all the shades. We held back $1000 to be sure all is ok before paying the balance. Starting Monday they began calling for their money. 5-6 call over 2 days
I called and explain why I was hold a small amount back but the representative could care less. He kept saying "Are you paying the balance or should I send to collections?" I told him, "All you care about is payment not customer satisfaction." Again he said, "Are you paying?" I hung up and move on from there. STAY AWAY FROM CASTLE WINDOWS - SALES AND MONEY IS THEIR ONLY CONCERN.
MT LAUREL, NEW JERSEY -- Salesman showed up to my door, didn't even take his coat off yet and asked me what my time frame was for signing on for the project. I stated that I was still in the planning phase and was working on securing a loan from the bank. He suggested he could do the financing. I informed him I had other projects so I wanted to secure a loan from the bank. He then told me that due to some rising tariffs that any quote he would give me today would no longer be any good by the time I get my loan and it would be a waste of time measuring the windows and continuing the estimate. Never even took his coat off and was right back out the door. Left a bad taste in both my wife and I's mouth.
MT LAUREL, NEW JERSEY -- How this business is still running is baffling! It's been 3 months, 50 phone calls (being on hold for 25-30 minutes each call) and still here waiting for 2 screens to be re-screened for the FOURTH TIME!!! They dropped the “fixed screens” off the last time and they were still BROKEN! How do you drop off broken screens? Don't you check them before leaving them? That is the level of incompetence with this company! Management included!
The women are rude and hang up on you, there is NO COMMUNICATION between them because they are constantly rescheduling appointments. They are a mess! DO NOT USE THIS COMPANY! You will endure nothing but extreme unprofessionalism and unbelievable stress!!! Now 3 months later and I'm still waiting for 2 screens.