CLEVLAND, GEORGIA -- We were very excited to visit Helen, GA, it was both of our first time to the city. We wanted a cabin instead of a hotel room, so I booked Allure online, the cabin looked awesome. We arrived at 4:30 pm on our day of check in and the room was still dirty, we said ok everyone is human, things happen. We did want to take a bath before we headed into town but that was not possible because of the room being dirty. Someone was texting us on the way to the cabin wanting us to let them know when we arrived, so I texted that person about the shape of the room. They assured us that it would be took care of and promised us a wine and wood basket for our troubles, so we headed into town.
When we arrived back the cabin had been "cleaned", but not really, there was trash still in the cabin so it was not cleaned well. So the next day I texted back and asked about our wine and wood basket, they said it would be delivered. My husband wanted to walk out back to the creek and check it out when he returned. He said, "you will not want to go out there because there was bags of garbage and an animal had ripped them open." He said it looked like they were using the creek as a trash can. There was very little cooking supplies in the cabin when we tried to cook supper because German food was not my thing, we did not even have a pot.
So fast forward to check out day, I texted the person that had been texted us and informed them that the baskets never arrived because I did not want them to be charged for something we never received. The texter told me that they were so sorry a wood and smores bundle was delivered to the firepit. I told them, "no it wasn't because you would not leave smores outside in the heat." We stayed May 25-27. The texter then said someone was picking the bundle up and told me that we could have a free day when we returned for all our troubles, I told the texter that we would not be returning, we did not like Helen and we sure did not like the cabin and I asked for the free day to be applied to our cabin stay.
The texter said they would have a manager call me, this never happened. I called the office number and someone text me and said, "we will call you." I waited, no response. I then emailed the company and I received an email saying a manager would contact me when is the best time. I gave them 4 pm est. They said someone would call me that day, no one did and I waited this was June 2. Wendy ** was the only person's name that I got off of the email and she told me to do a review. So beware, do not rent from this cabin rental, it is the worst I have ever dealt with, lies and no one cares.
CLEVELAND, GEORGIA -- Our original cabin had a maintenance issue. Our rental agent Wendy upgraded us to another cabin and had free firewood delivered to us! It was such a kind unexpected gesture you just don't see nowadays!! She kept contact with us for whatever we needed the day of our arrival and throughout our stay. She really went above and beyond to make us feel welcome and let us know she was available for whatever we needed! The cabin was gorgeous, and the scenery was stunning. We had an amazing Christmas our kids will never forget! I would recommend Cedar Creek Cabin Rentals to anyone who wants an amazing cabin experience!
Thank you for your kind words and for sharing your family Christmas experience about your stay at Cedar Creek Cabin Rentals. We especially appreciate your feedback about our 'customer care.' Looking forward to welcoming you back to the North Georgia Mountains soon!
HELEN, GEORGIA -- Highly recommend Cedar Creek Cabin Rentals. The staff was pleasant to us. Wendy checked up on us while we were there to see if we needed anything. The cabin was clean. The area beautiful.
HELEN, GEORGIA -- To be honest, we had been going every year to the car events in Helen but I am truly saying this stay was the best getaway I have ever experienced!! My family and I couldn't have asked for a more nicer experience! Everything was truly perfect, the cabin was unforgettable!! We have already booked for the special holidays and I can't wait!!!
HELEN, GEORGIA -- Check in was tricky since the address would not show up in any of our navigation devices but once we were sent written directions we were able to easily get to the cabin. Boy, was it worth the drive! The views are amazing!!! The cabin is clean, beds were comfortable and kitchen is stocked with plenty of cooking utensils. We have enjoyed our stay so much we had to add on another night. Wonderful.
ANDERSON, SOUTH CAROLINA -- Cedar Creek Cabin is a beautiful place to go every time. When it comes to booking the receptionist usually help me out the most when I asked for a cabin. She knows those cabins and know exactly what I'm looking for. Very friendly and fast service. It makes my experience a pleasure.
Thank you for your feedback regarding your stay at Cedar Creek Cabin Rentals. We are so glad to know you enjoyed your time in the North Georgia Mountains and look forward to welcoming you back again!
CLEVELAND, GEORGIA -- The Great Escape was awesome‼️ It was absolutely spotless and comfort. Dishes were clean. Everything worked properly. The scene was everything! We will be recommending Cedar Creek to all of our family and friends. Wendy was also awesome. Any questions we had she immediately answered.
We appreciate your feedback about your stay in the Great Escape cabin and especially our 'customer care.' Glad you enjoyed your time in the North Georgia Mountains and look forward to your next visit.