WEST JORDAN, UTAH -- Learned something at the cost of $3500 which was a very expensive lesson, do not believe everything what a sales representative tells you. I am a first time home buyer and was trying to get a new home in West Jordan Utah. Century communities was one of the handful of the builders who have homes which comes in our budget. Everything started good. We paid earnest money and we went to Designer center as well. All this while me and my real estate agent have been told repeatedly that earnest money was good to be refunded till 21 days.
We started the process on November 20th. We were trying to stay around 410000 (+-5000). Then at the design center on December 4th we were told that design center will need a total of 10 days to get a First Quote to me and then will need a next meeting to finalize all options and price. This will easily go past the 21 days and we did not want to run into a scenario where we are getting a price quote of $20000 - $30000 and then realize that it will not work for me.
So me and my agent both asked the sales representative at West Jordan how long is earnest money valid on December 4, 6 and December 7 and see if we can get an addendum filed for the extension of earnest money validity. He did not reply to any of my texts asking about earnest money. I did not know why then, but I know now that it was a careful attempt not to have that 21 said or mentioned anywhere.
I sent an email on December 8th that we do not want to proceed and again no reply, was still thinking positive and was hoping that response is not coming because it was a weekend. We started getting an idea of what is going on when I got the cancellation letter which says seller is keeping all $3500. We asked why. Again the sales representative did not reply. Then slowly operational manager and sales rep's manager started talking to my agent and we were told that it's all in contract and we will not get money back. This is when we realized that we were lied to by sales representative and it was a failure on our part that we believed the sales representative in good faith.
When someone tells you one lie multiple times you will think that is a truth, we did that mistake and did the mistake to not look specifically look for that part in contract. He did not reply until 10th evening and mutual cancellation document was sent on December 11th. This was just to make sure that email or document was sent to me (customer) on 22nd day just in case if that 21 ever comes in to play. I haven't signed the cancellation yet and expecting a new document saying a refund to me.
Responses from sales representative after I sent an email saying I am not proceeding are below: "I received this", "Here is cancellation." Will you see such a response from any service provider or a product owner to a customer if the customer is saying they no longer want the product or service. Response will be either "What is wrong?" "what happened?" or "What can we do?" or "Can we talk?" or "Sorry to see you go". The fact that I did not get any of these clearly proves the intention was not to keep the business but just about the earnest money and forcing me to get into the contract on fear of losing the earnest money.
Like any other customer I have decided not proceed with builder as I had to go with all these unnecessary tension at the beginning of this process. So I would really appreciate if someone can look into the same and get me a satisfactory closure on this one. Again I would have been happy to have this money gone if the sales representative and paper said the same thing but the was the case here. That is the utmost thing required to work in projects like this.
DENVER, COLORADO -- We relocated to Colorado after being gone for 22 years and after more than a year of looking for a home we found a townhome in April 2010. Century Communities home tract at Lincoln Park at Ridge Gate is where we purchased a townhome. The builder required us to place down $30,000.00 in earnest deposit. They told us the home would be done by the end of June. In the entire time of the contract they never enforced any parts of the contract until it was in their interest of stealing our money. In order to get financing we had to get financing with our dear friend who had agreed he was going to buy the home as an investment home and we were going to gift him the money.
The lender submitted the loan as an investment property and then in late May called for the appraisal. The appraiser finished in late June and the appraisal came in less than the asking price of $494,844.00. The builder received the appraisal from us to let them know that the loan probably would not be done because the appraisal was lower than the purchase price. I forwarded the information in an email to the sales office and to the Vice President of Sales, Kathy **. Ms. ** then took it upon herself to call and speak with the bank's appraiser and tell him that he needed to adjust the appraisal.
This type of conduct is not only unethical and highly irregular but it is also illegal in most states for the builder to call the appraiser and influence his appraisal and or to tell him to make changes bringing the appraisal up to the selling price. The appraisal was then forwarded to the lender and the lender then ran the credit bureau for Mr. **. She then did an inquiry with the underwriter to see if the guidelines would accept the credit score from Mr. **. She determined that Mr. ** was unable to qualify for an investment property loan with the bank due to several circumstances, the appraisal and the credit score would not meet the guideline to underwrite a loan.
The lender then found out that she cannot get an investment loan with the current guidelines of lending with a short appraisal and a credit score that would not support the guideline. The lender then issued a credit denial letter to Mr. ** and this was attached to the appraisal again to Century Communities and we then requested for our funds to be returned. They then sent a letter dated on July 8th through email that we did not close so they were retaining the entire $30,000.00.
We then contacted an attorney who stated that this is a huge problem that builders have in their contracts that clearly violated many consumer protection laws whereas they have you waive all your rights in a contract and they do not use State of Colorado Approved Real Estate forms. Century Communities in our eyes appeared to be legitimate but after finding out that there is a drastic difference in what we believed to be a real estate transaction, we find that their behavior is deceitful mischievous and it clearly appears that they get the money in all circumstances no matter what.
Whereas in all other real estate contracts the buyer gets their earnest deposit returned if they fail to get a loan, purely ethical, morally right and great business. In the case of Century Communities, they are only after one thing, the money. To demonstrate this opinion in their design center they wanted to charge us to stone tile the master shower which is 90 square feet over $18,045.00. We had three bids from other tile companies and the highest bid with materials was just over $2,500.00. This is only part of what they do apart from building the home cheaply.
They also failed to allow us our inspection period of the home, clearly another violation of consumer protection laws. If this is not taking advantage of the consumer we have no idea what it is. You only get to find this out after you contract with this deviant company and then it's too late, they keep your money. This company drastically needs to be investigated into their business practices, their violations of consumers and their highly irregular contracts. We wonder how many other people's money they have kept unearned.