Chicken Express Consumer Reviews - Page 3

STEPHENVILLE, TEXAS -- I drove up around 6:00 on a Friday night and ordered the 8 piece mixed with two sides and a sweet tea. When I got to the window to pay, two high school or college aged kids said they were out of mixed, but had wings. I asked how long and they said 15-20 minutes. I had already paid when they told me this. They said they could substitute tenders (if I had wanted tenders I would have ordered tenders). At this point, I said fine. It is now 6:10 and I am in line and another young girl comes out and ask if I ordered the dark. I said no, and told her my story. She said she was looking for the person with dark, but the mixed should be ready by the time I got to the window.

It is now around 6:14 and another young man comes out with my chicken. I said the young girl told me a few minutes ago that the mixed should be almost done. OK, exact words from Robert, this is a "common problem" at this time. Really. So, I got his name, the young person in charge's name, the manager's name and owners. No numbers can be given out, you have to go online. I decided to call Richie/Rickie, the manager working at this time. Again, exact words, "we had 5 big orders before you and this does happen."

Again, I DO NOT CARE ABOUT ANYONE BUT MY ORDER. I told the manager he should have said "I am sorry for your inconvenience". Period and simple. I do not care that this is a COMMON PROBLEM. But what a novel idea if this is common to adjust your cooking. He (Rickie), said "we do not cook a lot in advance" (continuing the excuses). Hello. Chicken EXPRESS. I did not get my sweet tea. Crappy, crappy service. I will not go back. They may be the only Chicken Express, but not the only game in town that sells chicken. Customer service training might be another idea.

3506 N. MAIN STREET, TEXAS -- On my way home to Hutto from Rockwall, Tx, (250-Mile drive) today, 7/6/2013, I took the Loop around Temple, Tx to Hwy 95 to Taylor which is 8 miles from Hutto where I live. It was around 3:30 pm and I was tired and did not want to cook when I got home so I drove a little past the loop around downtown Taylor and saw a Chicken Express. Hooray... No cooking when I get home! I whipped in, went inside and ordered a 3 pc combo. Went back to the loop to 79, arrived home in Hutto, unloaded the car and was anxious to dine on still hot fried chicken.

First bite was chewed and swallowed with a noticeable burned taste… not from burned chicken, but from the taste of the oil. The chicken was so heavily saturated with oil that it coated my lips and teeth as though they had been coated with lard. The grease hit my stomach and it was not pleasant. I was no longer hungry but mad as you know what when I examined the chicken and noticed it was saturated in glistening grease. I pulled it apart and it was just dripping grease.

I'm 65-yrs old and I know that the oil has been reused to the point that it is saturated in chicken fat from each previously cooked batch. A heart attack waiting to happen for a person my age. Well, the trash was waiting for this one for it was not even suitable for the dog. Close to $9 down the drain.

I called Chicken Express and spoke with the manager/owner of the franchise who insisted they changed their oil regularly. I said "Obviously your cooking staff is not aware of this rule, nor are they following it". She said I could drive back over for another order. "As if..." I refused and decided to write a review.

I wonder if their "take-out” orders get the "over-used oil" orders and the sit down customers get the chicken cooked in fresh oil so they don't go to the counter to complain. Or, maybe the customers in Taylor, TX are accustomed to their chicken being fried in over-used oil. If you are hungry and driving through Taylor, TX, Chicken Express is not recommended. Go to the next town for chicken or try another eating place. I had to cook tonight. :-(

PARIS, TEXAS -- This was the most awful place yet. We had just gotten done trick or treating and it was an hour before closing. When we went in the girl at the register had mad look on her face like she did not want us there. Then we placed our order and waited for our drinks but she ran to the back. Finally another girl walked up and we had to ask her for our drinks and she also had an attitude. In the meantime while waiting for our food I was observing the crew all flirting with what looked like the manager, they were all taking pictures and laughing (having a great time, but not with the customers).

Another family then entered the restaurant and they got pretty much the same service. OK, everyone got their food and we settled in our and the other family's drinks were sweet tea. After 3 min of eating I looked over and noticed the girl at the register dumping the tea down the drain. Needless to say she did not even ask the customers if they would at least like some more before pouring out. We had to go back to the counter for silverware and so did the other family.

Well, the crew was all having fun with themselves, but the guys that looked like they may have been the cooks (I have nothing bad to say about those two guys). We again went to the counter to get a to go box and asked for 3. She gave us one and ran off so I had to stand there and wait for someone to walk by and ask for more. Needless to say this was my first time there since it opened here and this will be my last. We had no problem with the food. It was good eats, but those kids need some customer service training.

I work at a nearby restaurant and if we ever treated someone that way boy would we be in hot water. I am the manager and it's my job to make sure my customers don't get treated that way, that is why I picked up on several of the things someone else might not have. IT WAS JUST THE MOST AWFUL SERVICE I'VE EVER HAD.

RESTUARANT, TEXAS -- There are coupons printed on our local grocery store receipts for several different meal options. I always use these. I went in to order a family meal and use the $3 off coupon. The cashier called a young girl who I later found out was the manager and she keyed in a senior discount which was less than coupon. When I asked for full $3 I was told that was the best they could do, there wasn't a button on their register screen for $3. She then told me that the manager I normally saw was gone and the less senior discount was all she would offer me.

When I explained I had used it numerous times, she just said sorry take the senior discount or free side dish which is only $1.59. Basically I was take it or leave it. Food is good but customer service has changed. Young staff and limited knowledge of discounts/coupons that are offered in the community.

CEDAR HILL, TEXAS -- I just visited this store, never going back. Why do you need to write down my information off my driver's license when all you have to do is run the card. I ordered a #20 which had 20 tenders 2 sides and a gallon of tea. I went to pay, the lady with the bright red hair looked at it and asked for my id. I informed her that it's a debit card not a credit card and that there wasn't a need for id. I understand that a credit card requires id over a certain amount.

When I showed her my driver's license she gave me a funny look and said "well the names don't match." "I'm on the bank account with my fiancé, he has the same card with a football on it because we work two different schedules and that's why there are two cards." She argued with me for about fifteen minutes about how she was going to refuse service. I talked to the manager who told her to run it.

Even after he told her that, she wanted to write down all my information because the names didn't match. I told her, she needs to just do as her manager asks but then she wrote down all my information in the back where I could still see her before she came back up to give my card. Never going back, and for all I know she could steal my identity.

ROWLETT, TEXAS -- I have found that the Chicken Express in Rowlett Texas is usually pretty good; and it is the Corporate Office this Complaint is about. My Wife likes the 4 pc Chicken Tenders as do I. Last Sunday I went in and thought I would get a 7 pc box as I was not too hungry. As they started to make it up I saw they were using the Small Gravy Bowl like in the 4 pc. I asked and they said that it is the same for 4 or 7 pc, so I said I would need some more Gravy; and that was another buck. I told them to forget it and give me a 4 pc for my wife and I would fix a Peanut Butter and Jelly sandwich at home.

I talked to the Owner today and he apologized and said they should have just given me an extra gravy at no extra charge, but they were just following Corporate orders. I tried calling Corporate and there is NOT any way to do so. The Website says to contact the Store if there is a problem. That folks is a 'crappy corporation' in my opinion if they do NOT want to get involved.

CLYDE, TEXAS -- Have eaten at several locations of your business and was very good and customer service was excellent. We have been to the one in Clyde three times, service is horrible, each time we go have had to wait at least 15 minutes. Went tonight and ordered two fish dinners and it was fried so hard couldn't taste the fish and had to wait at least 15 to 20 minutes. Will not return to the one in Clyde. We, along with a lot of friends in our are so happy to see you come to our area but the food is so bad it can't be enjoyed. We have also ordered the chicken and it taste as if it was fried in old oil.

SHERMAN, TEXAS -- Worst service I have ever gotten! I ordered a 4 piece chicken tender with one side and a drink, paid for it and received it within 1 minute of ordering. I enjoy fast food, but I at least want my fast food to be hot and not cold when I get it. The tenders and the roll was cold to eat and the tenders were very small, and the corn nuggets had a burnt taste to them; not to mention the tea I received was too light to be called tea but "sweet water" and when I tasted it, it tasted like it was made out of toilet water. It was so gross, I poured it out and got a fruit punch; the only good thing I had with me from them.

Then when I went back inside to complain about my food, I was completely ignored and the lady at the register acted as if it was the end of the world to replace my order with hot, fresh food and good customer service. I work in customer service too, and if I had treated my customers the way I was treated, my boss would have fired me on the spot. That kind of behavior is unacceptable. I have written a complaint to the store's manager so I hope he contacts me and replaces my food. If not then I will not be going into any Chicken Express again until there is a change in attitude or staff.

BEAUMONT, TEXAS -- Well let's just say this was the most horrible presentation of work environment I have ever seen. When I pulled up to Drive-through window, the only two girls were drinking their drinks over people's food while on their cell phones. So I give it a minute after being in line for 10 min. which not big deal (ordered livers), then the guys come around with their pants below their buttocks, pulling them up slightly as they prepare meals, without gloves. (How disgusting.)

I still have not been acknowledged at window. Oh but wait obviously song comes on girls, start dancing. I am totally appalled. This is why unemployment so high, we allow this as young adults, then they don't know how to work as an adult. I will NEVER eat here again.

LITTLE ELM, TEXAS -- I have been going to this location for over seven years. I order the lunch special and prefer the Chipotle over the gravy. I went there today and placed my order and was told they don't do that. I told him I have done that at least 20 times and said never mind and drove away. I called back and asked for a manager. Some young man answered and said they don't do that. I told him the same thing and he said no they don't do that on the special.

I asked if he was the regular manager or had they changed management. He said they had changed management. I told him that I'd take my business elsewhere and not come there again. He said okay. Now tell me why I couldn't get sauce instead of gravy?