EDISON, NEW JERSEY -- Dishwasher quit working, Choice sent repair person to fix, I paid the $45 copay and he faxed report to choice. A few hours later I got email from choice saying "congratulations, we will replace your dishwasher instead of repair it". There was a big button that said "accept $175" and in small type "decline". I declined because to replace with same model dishwasher was $797.
Next day I got a call from claims saying $395. I had called the sales department and asked specifically what happens when they can't fix dishwasher, will they take old one out and put same model in? Because I want the warranty so I don't have to shop for appliances and installers etc. He said "Yes, they will install the same model and if the model is no longer made, they will upgrade to the new version of that model". The claims person points out clause F-16 that states they have the right to offer cash instead of repair or replace (which might be less than retail value) basically negating everything in their sales pitch.
GEORGIA -- I was filling out the online form and ready to buy when I got the first call from a Choice representative. He told me an untruth and would not discuss the issue with me and so I hung up on him. He called back and was pushy and rude. So I hung up on him again. Two more calls have come in where they were rude. It appears they will not remove my name from their calling list. I would not do business with this company if they paid me. In my opinion, the initial contact is the most important and all contact with this company leaves me to believe they are a scam.
I booked a room at the member guaranteed lowest rate the night before my reservation. Immediately found a $20 lower rate using Trivago. Filled out form and was told that guarantee doesn't apply to rates within 48 hours of check-in. They don't mention the 48 hour limit except if you read all of the terms and conditions. Very misleading and far different from most lower rates guarantee. They really want you to believe they offer the lowest rates but make no attempt to give them knowing that most people won't look for a lower rate or read all of the limits on the guarantee in the fine print.
When I did check in to the hotel and mentioned the problem, they said "Don't believe the low rate guarantee. It is relatively easy to find a lower rate on other sites." Lots of comments about this subject on other websites commenting on how limiting this "guarantee" really is. I've booked my last room with this chain.
DUMFRIES, VIRGINIA -- Washer transmission was out. Tech came. Said that he will order one. Never did. Went around and around with them. After a 6 weeks Choice sent me a check to fix or money towards a new one. Furnace repair so far has been 3 weeks and I do not get any response from techs.
EDISON, NEW JERSEY -- They refused to fix a 4 year old air conditioner because it was too new and should be covered by the original manufacturer, THEN they refused to fix a 20 year old air conditioner because it had rust on it...(anything metal that is 20 years old will have rust on it). They have so many exclusions in their contract that they can get out of paying for any repair. AND the maximum cost to repair any one item is limited to ONLY $1500. SO WHY WOULD YOU PAY THEM $500 A YEAR???
WASHINGTON -- Members with Choice Hotels be very aware of how you book your rooms. My husband and I booked a reservation for this weekend, unfortunately we are not able to go on our vacation this weekend so we canceled in plenty of time. I used some of my points and paid the remaining balance on my Credit Card, I waited for a few days and noticed that my card had not been credited.
So I phone member services where I was given the runaround and sent through several departments and people. At one point I had to call back because I was on hold for so long, finally one woman said she would transfer me to the department that would credit my card. When the gentleman finally answered he had no clue what I was talking about and transferred me to another department where that gentleman laughed at me when I asked to speak to a supervisor. Finally after some time I finally reached a supervisor who said that my credit card money was converted to points and added to my account. I explained that I had not picked that option and that I needed my card credited.
According to her when you cancel your reservation they automatically convert whatever money you paid into points on your account regardless if you did not choose that option (then why have that option on your website, you're not going to allow people to choose what they want). I explained again that was not what I chose and I would like my card credited, she said she would have to file some paperwork and they would go step by step over my selections but that I would not be getting my card credited.
So basically I paid for a trip I am not going on and I am stuck with points that I did not ask for. This place is shady, they will take your money and your points, but when you cancel a reservation they will give you your points back but will not give you your money back. What good is it to be a member if this is how they are going to treat you and I certainly did not think it was appropriate for that gentleman to laugh at me what kind of circus is this place running, no one seemed to know what they were talking about or how to help me.
NEW JERSEY, NEW YORK -- They never did their job, left my 78 year old grandfather with a broken ac unit for over 2 weeks. He almost died. They don't care. Their whole message is to protect. My FAMILY has business in My Name for Heating and air conditioning in a small town for GENERATIONS. They are amazing to their customers MY FAMILY'S BUSSINESS. The thing is they don't live in Arizona. And these people left my grandfather with out A.C. AT 115-120 temperatures. Done with this business. Should be torn down. They failed with their message. They want money and guess what karma ain't good.
Booked 3 rooms after signing up to be member so it was member price. As they advertised they had the best price guarantee, so much for that. Found price $15.00 cheaper on Hotels website. I filled out the paperwork for the "Best Price Guarantee".
Rather than helping me and getting me the same lowest price I found on another website, I was told I would have to cancel and rebook not as a member of their club, but as any non-member and then submit form of the other company and their advertised price.
My thought was then I will just cancel and go with the other company, and I did. What a run-around and waste of time. Can we say FALSE ADVERTISING!!! I was super disappointed and now I will not use them again for booking for any of my trips.
Booked a hotel with advanced payment. I could get 25.00 off and reward points for signing up with Choice Visa. It also asked for my CC. I put in my info, it charged my CC not Choice Visa. I called both Visa and Choice member relations. They told me that there was nothing they could do. I did not get the promotion points that were guaranteed or the 25.00 discount for the reservation. No one cared. Talked to 6 people. 2 transferred me without my Choice member number or problem.
Resolution said that there is nothing that can be done to get my money or rewards points. They stated that the problem with the website not taking the card could not be corrected. That is FALSE ADVERTISEMENT! Don't waste your time with the members or Visa card. Just book it through AAA. A couple more dollars is better than the hassle and FALSE ADVERTISEMENT.