EDISON, NEW JERSEY -- They refused to fix a 4 year old air conditioner because it was too new and should be covered by the original manufacturer, THEN they refused to fix a 20 year old air conditioner because it had rust on it...(anything metal that is 20 years old will have rust on it). They have so many exclusions in their contract that they can get out of paying for any repair. AND the maximum cost to repair any one item is limited to ONLY $1500. SO WHY WOULD YOU PAY THEM $500 A YEAR???
WASHINGTON -- Members with Choice Hotels be very aware of how you book your rooms. My husband and I booked a reservation for this weekend, unfortunately we are not able to go on our vacation this weekend so we canceled in plenty of time. I used some of my points and paid the remaining balance on my Credit Card, I waited for a few days and noticed that my card had not been credited.
So I phone member services where I was given the runaround and sent through several departments and people. At one point I had to call back because I was on hold for so long, finally one woman said she would transfer me to the department that would credit my card. When the gentleman finally answered he had no clue what I was talking about and transferred me to another department where that gentleman laughed at me when I asked to speak to a supervisor. Finally after some time I finally reached a supervisor who said that my credit card money was converted to points and added to my account. I explained that I had not picked that option and that I needed my card credited.
According to her when you cancel your reservation they automatically convert whatever money you paid into points on your account regardless if you did not choose that option (then why have that option on your website, you're not going to allow people to choose what they want). I explained again that was not what I chose and I would like my card credited, she said she would have to file some paperwork and they would go step by step over my selections but that I would not be getting my card credited.
So basically I paid for a trip I am not going on and I am stuck with points that I did not ask for. This place is shady, they will take your money and your points, but when you cancel a reservation they will give you your points back but will not give you your money back. What good is it to be a member if this is how they are going to treat you and I certainly did not think it was appropriate for that gentleman to laugh at me what kind of circus is this place running, no one seemed to know what they were talking about or how to help me.
NEW JERSEY, NEW YORK -- They never did their job, left my 78 year old grandfather with a broken ac unit for over 2 weeks. He almost died. They don't care. Their whole message is to protect. My FAMILY has business in My Name for Heating and air conditioning in a small town for GENERATIONS. They are amazing to their customers MY FAMILY'S BUSSINESS. The thing is they don't live in Arizona. And these people left my grandfather with out A.C. AT 115-120 temperatures. Done with this business. Should be torn down. They failed with their message. They want money and guess what karma ain't good.
Booked 3 rooms after signing up to be member so it was member price. As they advertised they had the best price guarantee, so much for that. Found price $15.00 cheaper on Hotels website. I filled out the paperwork for the "Best Price Guarantee".
Rather than helping me and getting me the same lowest price I found on another website, I was told I would have to cancel and rebook not as a member of their club, but as any non-member and then submit form of the other company and their advertised price.
My thought was then I will just cancel and go with the other company, and I did. What a run-around and waste of time. Can we say FALSE ADVERTISING!!! I was super disappointed and now I will not use them again for booking for any of my trips.
Booked a hotel with advanced payment. I could get 25.00 off and reward points for signing up with Choice Visa. It also asked for my CC. I put in my info, it charged my CC not Choice Visa. I called both Visa and Choice member relations. They told me that there was nothing they could do. I did not get the promotion points that were guaranteed or the 25.00 discount for the reservation. No one cared. Talked to 6 people. 2 transferred me without my Choice member number or problem.
Resolution said that there is nothing that can be done to get my money or rewards points. They stated that the problem with the website not taking the card could not be corrected. That is FALSE ADVERTISEMENT! Don't waste your time with the members or Visa card. Just book it through AAA. A couple more dollars is better than the hassle and FALSE ADVERTISEMENT.
EDISON, NEW JERSEY -- I have had their service for 4 months with horrible experiences. The air conditioning went out after 3 days and they could not find a repair co. I live 10 miles from Fresno, CA., one million people. I found a company to fix the A/C. It took them two months to repay me. Three weeks later the A/C went out again. The same company fixed it. Have not been repaid in 3 months. Water leaks in laundry room reported and 3 days later they still could not get a repair company to fix it. I found one online in 10 minutes. They denied the claim. I had a water pipe broken and they said it was not covered. They are the worst company I have ever done business with.
DENVER, COLORADO -- I booked a hotel for a Tuesday night and when I called to check my reservations for the hotel they did not have me booked. It turns out Choice Hotels had booked me for Monday night and I had been charged for it but was never there. When I called to talk to Choice Hotels on the phone to resolve the issue they had me on hold for over an hour and then told me they could not help me and that they would have to talk to the IT guy to see if it was the computer system's fault or my own fault and they would get back to me in 7 business days.
When I asked what I was supposed to do for my hotel that night they said I would just have to pay for another room and they don't know if or when I would be refunded for the stay THEY booked wrong. I am very displeased with their customer service and the way they handled the call. They did not care that it was causing too many issues and they did not care they had messed up. I would recommend not booking a hotel through them!
RALEIGH, NORTH CAROLINA -- One would think that if you made a reservation with the Choice Privileges Member Reservation line that the Choice corporate offices would have on an ongoing basis checked to see if their hotels were up to par. I stayed at Econo Lodge West for a length of time on and off. With my last visit I was in a room first that a pipe burst and my clothes and belongings were soaked. I washed them and was switched to another room. Then another room a suite. I was bit about 75 times by something which turned out to be bedbugs. I was still trying to get along--I was switched temporarily to another rm in which I was bit again.
The onsite owner/manager does not speak English so he evidently did not understand that bombing the room and spraying my belongings with the store bought insecticide would not kill the bedbugs. I went back into the room did not even sleep on the bed and I was bitten many times on the sofa. I have had chemotherapy so I have a port in my chest. The bedbugs loved to suck there since it was a convenient blood source. Again I was moved--into a room next door that was an office for a security company and a maintenance service.
Very interesting setup in a hotel. I did not want to take the bugs to another hotel so I moved my body and my work into the office that had portable heaters (the unit in the wall blew the breakers), and no bed. I waited over a week for the hotel to treat the room that I was in. No response. Then I said that I called Choice Hotels. The hotel called the police and told them that I called Choice Hotels on them. How dumb is that. The hotel wanted the police officer to tell me that I have to leave the next day. That is a total waste of taxpayers money. It is like calling 911 because your fast food order was not correct.
I left the next day but I took several pictures of what was in the OFFICE. How funky is that a maintenance service, security service out of a hotel room. Do the Korean people operate the other businesses. Who is to say. But upon checking and after I called the health dept and inspections. I found out the hotel has been operated for almost two years without a lodging permit and a privilege license. The deception is ONE would think that Choice International would care about that issue. Since they too have collected money from a hotel that did not have a permit.
I have over 1200.00 in medical bills, my piece of my luggage was thrown out, my other property is still there untreated, they billed me for 9 days in a room that I was not in and did not even put THE OFFICE on the bill. Yet Choice corporate office does not feel as if they have any obligation to treat me like a valuable consumer. Their response was that Choice International is like a reservation center they do not own nor operate any hotels. Each is a franchise and they handle their own issues.
I called Choice International to make a reservation. My incorrect folio is posted under my choice privileges rewards number incorrectly, the hotel now because of me has a transitional lodging permit, no health grade has a few months to come up to code. Yet Choice corporate still lets them operate as usual...taking reservations. The health dept. told me that they shut down six rooms prior to me calling for bed bugs. One above my room. Yet the hotel does not feel obligated to reimburse me for my losses or better yet give me every dime back that I paid to them because guess what they did not have the most important documents needed to collect any money as a hotel.
I am very disappointed in Choice Hotel International. Usually large chains franchised or not would responsibly address the issue. I have emailed all of the executives about the issue --no response. What a wonderful company. You are on your own when staying at a Choice Hotel. Econolodge West, Raleigh, NC is not alone but the main problem is that the manager is from Guatemala, speaks English but in my opinion does not fully understand it yet he is the one that speaks to the onsite owners that do not speak English. They speak Korean. In America things are done a certain way. One does not ignore bedbugs. And secondly abide by the law. I am very disappointed.