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Choice Hotels Consumer Reviews

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Deceptive Bait and Switch
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EDISON, NEW JERSEY -- Dishwasher quit working, Choice sent repair person to fix, I paid the $45 copay and he faxed report to choice. A few hours later I got email from choice saying "congratulations, we will replace your dishwasher instead of repair it". There was a big button that said "accept $175" and in small type "decline". I declined because to replace with same model dishwasher was $797.

Next day I got a call from claims saying $395. I had called the sales department and asked specifically what happens when they can't fix dishwasher, will they take old one out and put same model in? Because I want the warranty so I don't have to shop for appliances and installers etc. He said "Yes, they will install the same model and if the model is no longer made, they will upgrade to the new version of that model". The claims person points out clause F-16 that states they have the right to offer cash instead of repair or replace (which might be less than retail value) basically negating everything in their sales pitch.

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Choice Home Warranty Is Trash
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- I was filling out the online form and ready to buy when I got the first call from a Choice representative. He told me an untruth and would not discuss the issue with me and so I hung up on him. He called back and was pushy and rude. So I hung up on him again. Two more calls have come in where they were rude. It appears they will not remove my name from their calling list. I would not do business with this company if they paid me. In my opinion, the initial contact is the most important and all contact with this company leaves me to believe they are a scam.

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They Send People That Come the 1st Time and You Never See Them Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DUMFRIES, VIRGINIA -- Washer transmission was out. Tech came. Said that he will order one. Never did. Went around and around with them. After a 6 weeks Choice sent me a check to fix or money towards a new one. Furnace repair so far has been 3 weeks and I do not get any response from techs.

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Home Warranty Weasels
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- They refused to fix a 4 year old air conditioner because it was too new and should be covered by the original manufacturer, THEN they refused to fix a 20 year old air conditioner because it had rust on it...(anything metal that is 20 years old will have rust on it). They have so many exclusions in their contract that they can get out of paying for any repair. AND the maximum cost to repair any one item is limited to ONLY $1500. SO WHY WOULD YOU PAY THEM $500 A YEAR???

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False Advertising and Misleading Advertising
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a room at the member guaranteed lowest rate the night before my reservation. Immediately found a $20 lower rate using Trivago. Filled out form and was told that guarantee doesn't apply to rates within 48 hours of check-in. They don't mention the 48 hour limit except if you read all of the terms and conditions. Very misleading and far different from most lower rates guarantee. They really want you to believe they offer the lowest rates but make no attempt to give them knowing that most people won't look for a lower rate or read all of the limits on the guarantee in the fine print.

When I did check in to the hotel and mentioned the problem, they said "Don't believe the low rate guarantee. It is relatively easy to find a lower rate on other sites." Lots of comments about this subject on other websites commenting on how limiting this "guarantee" really is. I've booked my last room with this chain.

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They Failed and Put Someone in Bad Health Conditions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY, NEW YORK -- They never did their job, left my 78 year old grandfather with a broken ac unit for over 2 weeks. He almost died. They don't care. Their whole message is to protect. My FAMILY has business in My Name for Heating and air conditioning in a small town for GENERATIONS. They are amazing to their customers MY FAMILY'S BUSSINESS. The thing is they don't live in Arizona. And these people left my grandfather with out A.C. AT 115-120 temperatures. Done with this business. Should be torn down. They failed with their message. They want money and guess what karma ain't good.

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Terrible Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Booked 3 rooms after signing up to be member so it was member price. As they advertised they had the best price guarantee, so much for that. Found price $15.00 cheaper on Hotels website. I filled out the paperwork for the "Best Price Guarantee".

Rather than helping me and getting me the same lowest price I found on another website, I was told I would have to cancel and rebook not as a member of their club, but as any non-member and then submit form of the other company and their advertised price.

My thought was then I will just cancel and go with the other company, and I did. What a run-around and waste of time. Can we say FALSE ADVERTISING!!! I was super disappointed and now I will not use them again for booking for any of my trips.

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What a dump
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RUTHER GLEN, VIRGINIA -- What a dirty dump. Filthy. Stale cereal, charged my CC twice.

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Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a room for a wrong date from the Choice Hotels website. I realized right away and called them to change the date to tonight and they refused. They said it was prepaid and they simply can't change the booking date!! They stole my money. Stay far far away from them!

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Will Fix A/C
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DIAMONDHEAD, MISSISSIPPI -- Two days after my warranty was valid, the company said no to fixing my A/C because it was bad before the warranty was valid. Incredible, why do I fall for these scams. Two hours on the phone with no results. I will cancel.

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Choice Hotels Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 63 ratings and
89 reviews & complaints.
Contact Information:
Choice Hotels
1 Choice Hotels Circle
Rockville, MD, 20850
800-300-8800 (ph)
701-852-8792 (fax)
www.choicehotels.com
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