Coach, Inc. Consumer Reviews - Page 5

I purchased a Coachbag online for $142.00 Internationally. I was tracking the purchase. It started in Shanghai for a couple of days, USA on the 20th of August. This is the kicker, on that same day it ended up in Tonawa ** is enjoying my purchase in NY. I am so upset. I have emailed the support customer service line about the problem, have not heard back from them yet, I am so upset I really wanted that coach bag - it was beautiful. What do I do? I am so disappointed. I will never buy anything online again or buy anything online for "someone" else whom I don't know again. Coachbagoutlet.com is the site!!! Stay clear of it. They are a sham!

JACKSONVILLE, FLORIDA -- I have proudly carried a Coach leather backpack for years. When I noticed tearing of the backpack strap and a general need for restitching, I sent it off (with $20.00) for their promised repairs. Today, the backpack came back with a form letter stating: "COACH endeavors to repair its products whenever possible. After assessing the overall condition of your item, our specialists have determined that your product has lived up to its expectations and that any repair attempts would only cause further damage."

Needless to say, I was not refunded the 20.00. These repairs could easily be done - in fact, my shoe repair specialist will fix them. As far as I am concerned, Coach no longer stands by its products and the alleged repair service is merely a scam.

I purchased this ring last year from Coach for my teenage daughter. It was not the silver but rather the brass ring. Within no time, practically all the brass had actually rubbed off both the inside and the outside of the ring... I did not keep the receipt had I had never anticipated any problems with a ring. I went to the Coach store at Sherway Gardens and spoke to an associate about it who told me to bring in the ring and they would exchanged. I brought the ring back only to have the Manager inform me that there was nothing they could do for me if I did not have the original receipt. I had the original box, the tissue, the small bag it came in. It was clearly a Coach product.

I was not looking for my money back, rather a replacement ring. You can't shop there without them wanting all your info (address, email etc) but what good does it do if they can't track your purchase. I can return anything to Home Depot without a receipt and they can automatically tell me the date I purchased it, along with method of payment. I will not shop there again... there was once a time when you could trust the Coach name but those days are long over.

My wife bought me a new calfskin wallet from a local Coach store. Within six months the plastic part that covers your driver's license had begun to shrivel up. I sent the wallet back to the Coach store after it had finally shriveled so badly that the wallet was nearly folded in half. The store sent the wallet to the repairs department, and two months later I received it back with a letter from repairs stating that I must have been placing the wallet too close to the furnace. I then sent the wallet to the store again, and they sent it to Coach customer service.

Now, after another two months, Coach customer service has said that this should not have happened under normal circumstances and that I must have exposed the wallet to harsh conditions. They will be sending the wallet back to me. I don't typically spend $160 on a wallet, so I had taken very good care of this one. I will never do business with Coach again.

Deceptive advertising! I purchased a Coach handbag a few years ago, paying over $350. I was told it had a "lifetime warranty" meaning if the leather wore or a snap broke, they would repair the handbag. The store turned me away, saying it was past it's "lifetime". I called Customer service, and was told the definition of "lifetime" was only TWO YEARS!!! This is deceptive advertising, in my humble opinion, and I will NEVER buy another Coach purse again!!!

PROVIDENCE, RHODE ISLAND -- I bought a scarf at the coach store and only used it a few times and it is already falling apart. I went to the coach store and bought 2 hand bags with store credit and then changed my mind and returned it and they got the 2 hand bags but I got no money back on my gift card. The manager is very rude and so are the sales people. There are plenty or other better made handbags out there and better customer service.