Comcast Xfinity Review

FERNDALE, WASHINGTON -- I have kept my basic phone service with Comcast despite repeated offers to upgrade to digital phone service for the "same price". What they fail to mention is that said digital service increases to 46.00 per month after one year. I received a letter in the mail stating that my basic phone service will be discontinued and the only option is to sign up for the digital phone service. So I took matters into my own hands and cancelled my basic phone service.

I'm sure Comcast is operating under basic consumer protection guidelines but I just can't help but feeling angry at having to switch to a service that is double the price just for the privilege of retaining my phone number. Other than this, I am happy with Comcast. I just think that they should make comparable offer to basic phone service for those people unwilling to pay 50.00 a month for phone service.

CONCORD, CALIFORNIA -- Comcast telemarketer contacted me regarding using Comcast's Digital Voice System. Upon saying I was interested, but only if the following two features were available, he said he researched and found they were available. The services are remote call forwarding and busy dial rollover. After installation I was informed neither feature was available. Within 2 weeks, both phone lines went down and I was informed that it would take, and it did take, 72 hours to repair it. The service technician went around and unplugged my several phones and when he left, he only plugged one back in. Within another week, the lines went down again, this time repaired next day by replacing the modem.

I then requested AT&T switch my phone back to them. It took Comcast over 1 week to release the phone number, and then only one of the two. After three weeks the other phone number release has been rejected 3 times; stated reason: AT&T is only requesting one number being released and Comcast says they have two numbers. This is not the case as one number was already released.

Emails to Comcast and phone calls have not yet resolved this problem. One service rep at Comcast told me that I should start over with AT&T. I was told by the AT&T rep (of course some prejudice here) that they are having this type of trouble with Comcast not releasing the numbers.

TENNESSEE -- Two weeks ago I called to arrange cable service for my mother. She just moved into an independent-living apartment. While I was on the line they told me about their great telephone service. I decided to get her both of the services. They said it would take two weeks to install them. They showed up to do the television as scheduled. Yesterday they called to confirm the telephone install. They never showed up. I called and complained, they did a special form to expedite the service, and said a supervisor would call me within one hour.

I am still on hold, I called an hour and a half later. They offered to have the install rescheduled for the middle of October. I asked to talk to a supervisor, and have been on hold for over 15 minutes at this point. I would just hang up but I want to know how long they think I will stay on hold. It has now been 30 minutes. I don't think they are taking me serious, do you?

GAITHERSBURG, MARYLAND -- I am not one to bad mouth a company but this company deserves to be investigated and then their doors shut. I am a patient man but I am at the end of my ropes with Comcast. I will explain. I changed my cable/internet/phone services over to Comcast from RCN (formerly Starpower) because that RCN isn't a good company either. I had RCN Internet and my computer was crashing and stalling and pop-ups were a plenty.

I was told by RCN that the problem with my internet service was my Compaq computer. My computer was just 3 years old but RCN talked me into buying a new computer, stating to me that my computer was at fault. The last time RCN came to my home, the technician came in here and sat down and booted up my Compaq. He did a check and shook his head telling me in a slurred manner (still believe the man was on dope or burned out on alcohol) that it was definitely my Compaq. I go and buy a Dell computer and lay out roughly $1900.00 for a computer, monitor and printer. Things were going smoothly for maybe 3 weeks when once again I began experiencing problems.

I called RCN and they once again sent out another technician. I was frustered and this time this technician told me he would check the telephone power for a lower power balance. He climbed our telephone pole like Oliver Wendel Douglas did on "Green Acres" and then returned to my new Dell computer. He shook his head and said he would talk to the base office. He then got on his small walkie talkie and after a brief conversation told me "it was good to go".

So, he left my home and when I got on line my new Dell computer wouldn't even boot up. I then discovered to my horror that the technician left two crucial wires dangling from the back of my computer. At that point and time I called Starpower and told them to come and disconnect my internet. I changed my internet over to Comcast but kept the cable and phone with Starpower.

On my first bill from Comcast I got a whooping bill for $61.00 for high-speed internet services. I broke the package arrangement with Starpower (now RCN) and I decided at that point and time it would be more economical for me to have all my services changed to Comcast and receive their special deal of cable/internet/ and digital phone for $179.00. I wanted to keep my original phone number and Comcast of Rockville, Maryland reassured me to no end that what they would do is assign me a "temporary number" and in 10 business days, they would port my number from RCN and get me back my original phone number.

Now keep in mind I did this in late-January and I still don't have my phone number restored. I am pleading with everyone out there to avoid both Comcast and RCN for these two companies are just out there for the take. I called Comcast so many times in regards to my phone number; I guess I will have to take them to court. Comcast is telling me that RCN won't give up my number to them and RCN won't even discuss it with me. I sent registered letters and threatened them with court action and they are just thumbing their noses at me. I won't tolerate it and if I have to spend BIG BUCKS to get satisfaction, I will.

I wrote the main headquarters in Pennsylvania and told them of what the Rockville, Maryland office is doing and they just listened and then promised me they would "look into it". Now is that a good way to handle a customers problems? I don't think so. Not only that but when I spoke with a representative in the Rockville, Maryland Comcast office, they told me a week ago it would be "next day". So far I haven't seen anything in regards to this madness ending. When you call the 1-888-Comcast number you are put on hold for a minimum of 45 minutes and then you get a bozo who speaks broken English and probably doesn't know where he ** at last.

I am fed up. I gave them to after the Easter holidays and I am going to file a small claims action suit. As for the $218.00 bill I got in the mail yesterday...all I can say is "NO WAY IN HELL" - I am very willing to do battle in court. I wrote the Maryland Consumer Affairs Board which deals with cable issues and I am waiting. I have no phone service whatsoever in my home for Comcast did something to the temporary number. I would love to fire the whole lot. Same thing with RCN.