Conn's Appliances Consumer Reviews - Page 5

SOUTH CAROLINA -- Our VERY expensive sofa & loveseat did the exact same thing! Peeling EVERYWHERE! It was sold to us as “real leather” furniture, even bought the “extended warranty”. Turns out it's what's called “bonded-leather” (only made up of about 20% leather, the rest is plastics & fillers). Got ZERO helps from Conn's as well as the furniture manufacturer. It's paid off but now we're stuck with an embarrassing POS sofas that we have to put sheets over when we have people over! The stuff that peels off so easily is tracked all over our home.

SHREVEPORT, LOUISIANA -- The manager of the store had a personality swing and was very rude and hateful. I found the same LG fridge for less money and called for a “price match”. I don't guess the store manager liked that and acted like a jerk. I aborted my order and went to Sears for the same fridge and saved a tad over $200.00. Will never walk into that store again. Where in the world did Conn's find this cranky soul?

ARLINGTON, TEXAS -- Consumers shopping at Conn's Appliance & Electronics stores need to beware. I purchased over $1,500 in appliances and was very unhappy with Conn's service. I was never told at the time of purchase about a 15% restock fee that they tack on if you return the item. I purchased a beverage dispenser and freezer and paid a $50 delivery charge. At the time of delivery the original packaging was torn off and discarded by the delivery men. After 7 days, I decided the beverage dispenser was not what I anticipated. I had not attached or used the appliance at all. Everything was in its original box except for the big box that covered the appliance.

When I called the store I talked to the manager. He told me it did not matter what happen. They would still have to charge me a 15% restocking fee because it was not in the original box. When I tried to explain to the manager that the delivery men took the original box he was very rude. I was also told that I would have to pay another delivery fee for them to come and pick up the appliance. The manager then told me it would be better to bring the item to the store. He did offer to at least take the appliance out my SUV when I returned it to the store. I thought that was very big of them especially since I paid $1,500 the week before for a freezer and beverage dispenser.

The manager was very rude, unconcerned and arrogant. I will never purchase another item from this store. I just want all consumers to beware of some of the hidden issues when returning an item to this store. Ask questions, especially on returns. In all fairness to the salesman, he was a very nice and respectful fellow. As for the manager, he definitely needed an attitude adjustment and needed to be retrained on how to treat his customers.

I'm pretty sure there are a lot of dissatisfied customers out there... with complaints such as this. We are probably just considered unlucky. As people from my country say, "we have to pay for the broken dishes". BUT here's my complaint: Why should the time it takes for an appliance to be repaired (or the time it takes the ordered parts to arrive) be included in the warranty?

We bought an Ashley set of leather couches at Conn's about a year or two ago. Within a month or two the leather's color was fading. I didn't know leather faded just like that. We called in for repairs and they came and the repairman told us that the leather was no good... and that the couch (the three-seat) was poorly made. We never thought to ask him for a written statement (which was pretty dumb of us)... but once he left, my mother called again to tell Conn's... and guess what happened?

They sent another repairman... and HE said he needed to order some parts. We called two weeks later.. and they told us that the parts had not arrived. We called again the next week and they said parts arrived and that the repairman would be there within a week. He never dropped by. We called again and they said he DID drop by... but that no one was at home (we hardly went out). However, don't they leave notes?

After that... the warranty wasn't valid anymore... and they wouldn't do a thing about it. We took a trip to the store we bought it from. And the manager called Ashley Furniture (the manufacturers?) but they never answered so she left a message. I guess I should give Conn's credit for at least calling Ashley Furniture for us, but what about the delay? Shouldn't Conn's have replaced the couches within the year warranty if they were no-good to begin with?

What's more... we were never able to talk to Ashley's Furniture about it... and my mom insists Conn's should take care of it... since they didn't do a thing when we were within the year warranty. Something like that happened to my computer too... but that's a whole other story.

BEAUMONT, TEXAS -- I am a previous employee of Conn's Appliance. The attorney generals office recently sued them for Fraud in Houston Texas. I will let you know that this company is a horrible employer with employees being discriminated against as well as customer discrimination. I am going to explain to you that I have documentation of everything that I mention in this email. I need help. I have some lawyers who will be handling my personal case, however some of you on these complaint boards were victims of credit fraud. In fact this company writes up to over million dollars month worth of it.

I am just going to brief you on some of the things that I have. If you need details and want to help me give the company what it deserves then send me an email about your situation at **. I will address all emails. I want to know if you received random payment books or harassing phone calls when you did not buy anything. I want previous employees to contact me if you were terminated for no reason. Conn's directed district staff to let all associates who want Sundays off for church could quit. We were told to worship around Conn's time. Anyone who would like to get involved with a class action lawsuit or if you just are tired of being harassed by them let me know. Now what I have.

Over 1.2 million dollars of credit fraud from just one day. Proof of Conn's not allowing associates to worship. (I am also sending this to all churches and would like them to help me as well). Proof of discrimination. Unfair credit practices. Wrongful terminations. Unfair consumer practices. i.e. returns, service and customer complaints. Taught us if you come in with a problem, call your wife or someone else and pretend you are trying to help them. I have numerous letters from Previous employees and current regarding fraud against the consumer. This company is dirty from the top down. And I want all the ammo I can get. Please help.

ADDISON, TEXAS -- I purchased a Serta Jubilee mattress from Conn's store in Addison. During the sale the salesperson, ** assured me that Conn's and Serta stood behind the product. At that time I also purchased a washer & dryer. I was also told delivery was free. However, when I finalized the purchase they tacked on a $69 delivery charge and said I would receive rebate documents. (Never to be seen.)

The delivery men showed up with the mattress and asked what I wanted to do with my old mattress. I told them I thought they were taking them. The delivery man then began to cite federal law on how they could not take an old mattress. When I decided to refuse the mattress all of the sudden they were willing to violate federal law and take my old mattress.

After they left my apartment was muddy from dirt on their shoes and smelled funny. I thought they just hadn't bathed and sprayed some Fabreeze. However, the odor remained. After washing linens and looking for other sources of the odor I realized it was coming from the mattress. It reeked! I contacted attempted to contact **. He was off and I spoke with the store manager **. She was going to call me back but never did. I then contact ** and they sent out a technician to come SMELL my mattress!

He confirmed the odor and said it was from too much Scotch Guard being sprayed. I asked what he was going to do and he didn't have an answer. He didn't bring a replacement mattress. No follow-up came from the store. No answers, no solutions.

I called ** and asked what was going to be done. He asked if ** called. I said "no." He didn't have an answer. I told him I wanted a refund or a new mattress that the one they sold me was not usable. He couldn't/wouldn't do anything. I was referred to ** their Customer Service Manager in Beaumont.

He too has been non-responsive. He asked if the technician called. Again, I said no. No one from Conn's initiates or returns calls. He stated that the technician said the odor was a normal odor from the fabric. I informed him that was news to me and reminded him of the Scotch Guard overspray. He became argumentative. I asked him what they were going to do. "Essentially nothing" was his response.

They won't exchange or take the mattress back. He would not provide a superior's name or contact information. If they weren't going to remedy this matter why did they send a technician to smell the mattress? Just so I could lose more time from work? Quite frankly, I beginning to wonder with all the complaints if a Class Action lawsuit asserting Deceptive Trade Practices can't be brought against these Conn Artists. By the way, I contacted Serta and they referred me back to Conn's. Sleepless in Addison.

OK so yes I work for Conn's and I don't have a problem doing my job but I just want to inform everyone that goes past due on their account of a few little facts.

• You go past due one day we are calling you... Too bad, get over it, we have the right (if you read the fine print in your contract we state we can). *Most of you don't read that so start*

• Payment books are a courtesy to you... Do you need a reminder when you car payment is... Be adults people.

• If you are a having a situation financially and we are calling you to get the payment, tell us what is going on. Some of us *like me* will try and do everything possible to help customers out when they are in a bind... It happens and I understand that. Don't pick up and hang up, don't tell us you are going to make your payment when you feel like it... TALK TO US. We aren't paid on how many accounts we get... We are paid hourly. Don't have your children answer your phone, you are showing them bad habits.

• If you are having a service issue and your account is past due get it up to date ASAP. If you get it up to date you can take it in to get fixed but your account HAS TO BE UP TO DATE. *Read your contract it states that*

• All of the people I work with don't like confrontation but we get it a lot and we expect it but here is a little hint for you, if you talk to us without getting frustrated and thinking we are like every other collector that is calling you for other bills you would be surprised how much we can help.

This is just for those that need it...

DALLAS, TEXAS -- Conn's Appliances will never be visited by my husband and I again despite the fact that we have in the past spent over $2,000.00 at their stores. We most recently purchased a kitchen gas range from their stores which was to be delivered and installed in our home the following day. Upon delivery, the delivery men broke the stove, and the side portion of the oven door was hanging off. They promised to return it to the store, put a new stove on the truck and return to install it. We later received a call saying the store didn't have any more of that model and that we would have to go back and pick out a stove of lesser quality for the same price.

As this was unacceptable, I contacted a manager who informed us that she had found 6 more stove exactly like ours in a warehouse and that they would be delivered on the following day. The following day, my husband and I stayed home waiting for our delivery. We received a call at 11:00 a.m. saying they would arrive with our stove at 3:00 p.m. At 8:30 p.m. they still had not arrived and we had received no call.

I contact the store at 9:00 p.m. and was told by a man who represented himself to be the manager that they would be there no later than 10:00 p.m, and that they would refund us both the $50.00 delivery fee, but an additional $50.00 for the inconveniences which should show up on our account by the end of that week. Due to my work schedule, I could no longer wait up for the delivery man, and my visually impaired husband had to wait for the man to install our stove.

Several days later I went to use the oven and discovered that they had delivered and installed the EXACT stove which the delivery men had broken and returned to the store the day before. When I called to complain, the manager not only denied have ever spoken to me, he even denied that the stove had been delivered at 10:00 p.m. and refused to refund us the $100.00 as promised. The only recourse offered was for them to come out and FIX the stove which they originally broke and then dishonestly returned to us.

This was approximately 3 1/2 weeks ago. To date, I have contacted customer service approximately 4 or 5 times and have not yet received any recompense for our troubles with the company. I have also filed a complaint with the Better Business Bureau and I highly suggest that anyone with similar problems with this company do the same. This company currently has an exemplary standing with the Better Business Bureau that they clearly do not deserve. DO NOT BUY FROM THIS COMPANY!

THE WOODLANDS, TEXAS -- I am or should I say I was a long time customer of Conn's. I purchased numerous TVs, lawn mower, TV mounts, refrigerator, but my complaint is on the computer that I purchased in January 2013. The computer stayed in the box for 3-4 months due to office remodelling and once we opened and started using it the computer crashed after about 6-10 hours of use! It didn't even last a week!

I took it to Sugar Land to get it fixed and when it was being fixed I contacted the store I purchased it from, which was in The Woodlands, and spoke to manager. The manager agreed to replace it and if there was a cost difference I would pay. It took me some time to go over to The Woodlands. I live about an hour plus away from there, and when I was ready to head over I called to let him know and he said it was too late!

Apparently there was an expiration on the replacement! Too bad he failed to mention that the first time he spoke. Why he wouldn't, I have no idea. We argued over the phone and I gave up. So I went to Sugar Land to pick it up and spoke to the manager there, he suggested that I contact Conn's directly. So I left the computer and tried with no success to get it resolved, no returned calls, nothing! All the while, I had paid my bill every month for a computer that I did not have and did not even work!

I finally went back to the store to go pick up my computer, and even though it was in the store (yes I said in the store) Conn's refused to let me pick it up because their computer showed it was "in transit." So I left again with no computer and extremely angry. What a waste of my time and money! I am finally at the point where I refuse to pay for this computer. I get 3-4 calls a day on my payment, but NO calls on the lack of their customer service, no calls on the repair or replacement of my computer that they have!

Today the last straw I spoke with Conn's and they show in the computer that I picked it up! NO, Conn's you still have or lost or sold or whatever you did to it, I don't! I am not a complainer. I typically don't write review or anything online, but this is just ridiculous! I will tell everyone I know about this experience and tell them to never to go Conn's! Don't waste your money at this store.

HOUSTON -- I've bought MANY things at Conn's. I've had several accounts – and have paid those accounts off in full. In November I went in to purchase a washer and dryer. I was VERY VERY specific with the sales person, “I have TWO accounts. I do not want this purchase set up on a THIRD account.” You know every time you call to make a payment over the phone they charge you $3 for EACH account – and having three was ridiculous. So the sales person promised me faithfully that it would be set up on TWO accounts. I make my payments – via the phone – calling Conn's corporate to make the payment.

Long story short – the sales person “missed” one of my open accounts (after all there were TWO) – and then created a third account for the new purchase. NONE of my payments had gone towards the new account – and their friendly collections department started calling me – and did not accept my story that there should only be two accounts. SO, it's another phone call to the store – a trip back to sign a NEW contact condensing two accounts into one.

Meanwhile – while I'm waiting for this to be straighten out I can't make the UNEXPECTED payment until my next check, collections is calling my cell phone at 9 pm, and calling me at work. Plus I'm pretty sure that when it's all said and done someone will eventually inform me that I've lost my 0% financing because of the late payment. Joy. I asked the sales person – who was basically responsible for this mistake – to call off the collections call – she cannot. “Just ignore them.” Up to this point I was a happy camper - but this is just unnecessary stress that I didn't need. This will be my LAST purchase from Conn's. Customer Service has just gone OUT the window. Not happy.